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adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44

TimothyM Posted:
It is strange
issue and hear it
first time. :eek:
This may be
the problem of
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 03, 2014 at 01:30:33

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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mxlu
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PostPosted: Mon Jan 30, 2006 7:02 pm    Post subject: Canceling Service but Keep old Number Reply with quote Back to top

i have Vonage for about 8 months now and during those 8 months i would have problems with my service at least 3 times a month. the quailty of the audio is not anything near what they advertise on their commercials but i tried to deal with that my best. my cable company is also giving me problems. my cable has been recently going out alot and it is just too risky not having access to the internet because if i dont have broadband i dont have a phone and this is the major reason why i want to cancel my Vonage service.

my questions are:
if i cancel my service can i still keep my phone number?
if so, what steps do i have to go through?
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blakadher
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PostPosted: Mon Jan 30, 2006 7:37 pm    Post subject: Reply with quote Back to top

You need to port your number out before you cancel your account. If you contact whoever you're going to use for phone service they should be able to initiate the LNP with Vonage on your behalf.

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wb7shc
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PostPosted: Mon Jan 30, 2006 7:41 pm    Post subject: Canceling Service but Keep old Number Reply with quote Back to top

First find a suitable replacement provider, and then request and sign a Letter Of Authorization to port your existing over to them. Let the order processes take care of the cancelation from Vonage on the backside.

Do NOT cancel the service first with the intent of re-establishing with someone else. This could result in making it difficult, if not impossible to prevent the permanent loss of your number. If you have already done this, then your best chances for reclaiming it may lie in signing up with your Incumbent LEC (the traditional phone servicing your local exchange). Disconnected numbers usually fall into a 6-month dead pool, before becoming eligible for reassignment, though your mileage may vary.

~ An ex-phone guy
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Datahazard
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PostPosted: Mon Feb 06, 2006 2:31 am    Post subject: Reply with quote Back to top

Vonage does not close accounts whose numbers have been ported out, once your winback is complete you will need to call Vonage to close your account.
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jayriddle
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PostPosted: Thu Mar 09, 2006 3:58 pm    Post subject: What's a winback? Reply with quote Back to top

And how can I tell when it's complete?
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blakadher
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PostPosted: Thu Mar 09, 2006 4:19 pm    Post subject: Re: What's a winback? Reply with quote Back to top

jayriddle wrote:
And how can I tell when it's complete?

Presumably when incoming calls from outside your new service network ring on your new service. Also, your new service provider should be able to keep you apprised of the LNP process from their end. If they can't, you've just jumped out of the frying pan and into the fire.

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jayriddle
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PostPosted: Thu Mar 09, 2006 4:33 pm    Post subject: What is a winback? Reply with quote Back to top

Right now I've got my Vonage account instantly forwarding all calls to the temporary number given to me by my new provider. This lets me avoid any gaps in the usability of my original number -- I haven't even told anybody about the temporary number.

I guess the only way to know if the porting is complete is to disconnect Vonage completely and then use another phone to dial my number and see if it rings the phone through my new provider's adapter. I'll probably start doing that test in a couple weeks. They said it will take a minimum of 30 business days to port my number.

Jay R.
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blakadher
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PostPosted: Thu Mar 09, 2006 5:03 pm    Post subject: Re: What is a winback? Reply with quote Back to top

jayriddle wrote:
I guess the only way to know if the porting is complete is to disconnect Vonage completely and then use another phone to dial my number and see if it rings the phone through my new provider's adapter. I'll probably start doing that test in a couple weeks. They said it will take a minimum of 30 business days to port my number.

Again, your new service provider should be keeping you apprised of your number porting status. Give them a call and see if you can get any info on exactly when it's going to happen.

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