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nrenken
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PostPosted: Sun Jan 29, 2006 5:26 pm    Post subject: How long does a MAC adress activation take? Reply with quote Back to top

Hi all,

yesterday I signed up via phone for Vonage. Because of a better deal, I bought the Phone Adapter (Linksys WRTP54G) at Circuit City.
Today morning I called customer service to provide them the new MAC-Address and also the S/N from my Voip Router.

Since I did the highly recommended FW Update from 1.00.20 to 1.00.37 (see at Linksys technical support AnswerID 2607 "Linksys WRTP54G Required Firmware Upgrade for Vonage®") and a powercyle the router iitselfupdated aautomaticallyto 1.00.60 and the the Voip Status (Router MMenu-> Status - "Voice" Tab) changed from

Provisioning Status: Provisioning failed
to
Provisioning Status: Provisioning succeeded

When I connect my phone (it's a Panasonic 2.4 GHz cordless phone) to the "Phone1" Port I still get the message that my phone maybe still connected to the wrong phone port and I should try the other one (what I did, too) and if the issue still persist I should check my Account status online.

My account status is active.


Does the "Provisioning Status: Provisioning succeeded" actually mean that Vonage has updated the MAC Address in their system?
When should my phone line work?

Best Regards

Niels
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reebok
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PostPosted: Sun Jan 29, 2006 6:19 pm    Post subject: Reply with quote Back to top

does it have a number listed under Line1 status? or is your phone light lit up? I'm guessing the answer to both is no and the answer to the mac address question is that it wasn't updated. try going to vonage.com/activate there should be an option to say "I have an existing account and want to upgrade my device"

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nrenken
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PostPosted: Sun Jan 29, 2006 6:34 pm    Post subject: Reply with quote Back to top

No phone lit is up on the router and there is no phone number listed under line1 status.

I will check if I can update the MAC address by myself.

Thx
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nrenken
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PostPosted: Sun Jan 29, 2006 6:39 pm    Post subject: Reply with quote Back to top

Hi again,

the activate-link is only for new customers. So no way the register the MAC address for an existing account. And it seems it will take a long time for Vonage to change/enter a MAC-address on an existing account. Actually it should take not longer as a few hours and not a day. to update a MAC address.
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reebok
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PostPosted: Sun Jan 29, 2006 9:22 pm    Post subject: Reply with quote Back to top

ok, it was only for new customers since the beginning until very recently when someone pointed out to me that you could register a new device on there even if you were an existing customer. I see it has gone away now though. you should definitely call back if you haven't yet.

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nrenken
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PostPosted: Sun Jan 29, 2006 11:24 pm    Post subject: Reply with quote Back to top

I guess I will call them tomorrow morning. Maybe the registriation will go through this night.
I never thought that a MAC-Address registration could take so long. Other provider can do that in 2 hours and even when you sign-up Vonage online they say it will only take 30 minutes to register the MAC Address
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bmetelsky
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PostPosted: Mon Jan 30, 2006 3:49 am    Post subject: Reply with quote Back to top

It should not take more than a few minutes after the customer service rep enters in the new MAC Address. You should stay on the phone with the rep until your new adapter indicates you are connected.
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kippez
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Joined: Nov 12, 2005
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PostPosted: Tue Jan 31, 2006 5:41 am    Post subject: Reply with quote Back to top

You can add a new device to a existing account via the retail activation link on home page of vonage.com
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nrenken
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PostPosted: Tue Jan 31, 2006 8:04 pm    Post subject: Reply with quote Back to top

after a loooong discussion with the technical support (because it still wasn't possible to add my phoneadapter to my line) I was transfeterd from the support center (seems like it is in India) to a supervisor somewhere in the US.

He said the easiest way will be cancelling this account (because it is a new account so it doesn't matte) and sign-up new via the internet webpage using the MAC-Adress from my phone adapter.

No sooner said than done I was transfered to "Customer Management". They cancelled my account and I signed-up new.

10 Minutes after the successful registration online the phone line was working. And now I'm something like a afflicted "Happy Customer".
Good things come to those who wait.
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Luckie8
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PostPosted: Wed Feb 01, 2006 9:29 am    Post subject: Reply with quote Back to top

Ussualy instant
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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