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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

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Vonage Canada
Topic:
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On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
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WayneW
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Joined: Jan 27, 2006
Posts: 15

PostPosted: Sat Jan 28, 2006 7:24 am    Post subject: Phone Line 1 light is on without a connection Reply with quote Back to top

I just installed my RTP300. I do not have any phone connected yet (waiting for transfer of service) but the light for phone line 1 on the RTP300 is on (steady). According to the manual that indicates that there is "an active or registered connection". Do I have a problem?
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bg4
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Joined: Aug 04, 2005
Posts: 164
Location: Long Island NY

PostPosted: Sat Jan 28, 2006 8:20 am    Post subject: Reply with quote Back to top

When you sign up for Vonage and even before you get your ATA you receive a temporary number to use while your POTS number is being ported. I believe, if I remember correctly, that this is explained in the inserts you received with the RTP300 but it may be a bit unclear.

Being as you connected the RTP300 correctly and phone light is lit up you have service. You can make calls and receive them but only on the temporary number until your POTS line is ported. This is a good time to test out everything, make and receive calls, learn features etc.

When your number gets ported the temporary # will be discontinued.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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WayneW
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Joined: Jan 27, 2006
Posts: 15

PostPosted: Sat Jan 28, 2006 9:46 am    Post subject: Reply with quote Back to top

bg4 wrote:
When you sign up for Vonage and even before you get your ATA you receive a temporary number to use while your POTS number is being ported. I believe, if I remember correctly, that this is explained in the inserts you received with the RTP300 but it may be a bit unclear.

Being as you connected the RTP300 correctly and phone light is lit up you have service. You can make calls and receive them but only on the temporary number until your POTS line is ported. This is a good time to test out everything, make and receive calls, learn features etc.

When your number gets ported the temporary # will be discontinued.

Thanks Bob, I missed that. I found the original "Welcome" email and it had a temporary number as you said but I am still confused (not unusual for me). The installation guide says to plug the phone into Phone Port #1 (it also says that Phone Port #2 is used only if I have a second line). When I plug my phone into Port #1 I hear a message that I am plugged into the wrong port. If I plug into Port #2 it works? Is the temporary number automatically assigned to port #2?

Also, when I try to call out on my Vonage line I get a "Please Enter your password" message? I don't have any password associated with Vonage as far as I know other than the one for logging in my Vonage web account and that is alpha-numeric. Did I miss something else?
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WayneW
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Joined: Jan 27, 2006
Posts: 15

PostPosted: Sat Jan 28, 2006 10:20 am    Post subject: nother "Anomaly" Reply with quote Back to top

I ended up calling customer care about my dial-out problem and they told me that the lights on the front of the RTP300 are reversed with regard to the actual phone ports! Can you believe it?

The password issue was my own stupidity. I was trying to call my current regular number (the one I am trying to get ported) and in the Vonage world they knew it was me and it was assuming I wanted to get to my voicemail - they wanted that PIN.
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bg4
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Posts: 164
Location: Long Island NY

PostPosted: Sat Jan 28, 2006 11:24 am    Post subject: Reply with quote Back to top

port 1 and 2 switched - weird - but no big deal.

glad it all worked out.

_________________
Bob-Long Island NY
Vonage Customer since August 8, 2005
ISP: Optimum Online
Router Motorola VT2442
Setup: SB4200>VT2442>Linksys WRT54G v2.2 (running WRT) wifi enabled-port 1 to switch>two PC's-
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david0434
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Joined: Jul 01, 2005
Posts: 18
Location: Northern New York

PostPosted: Sat Jan 28, 2006 1:01 pm    Post subject: Reply with quote Back to top

I got a RTP300 as a replacement for the RT312P in September. The phone lines on it were also reversed. So i guess they have little misslabling problem. Smile

--David

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WayneW
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Joined: Jan 27, 2006
Posts: 15

PostPosted: Sat Jan 28, 2006 1:44 pm    Post subject: Reply with quote Back to top

david0434 wrote:
I got a RTP300 as a replacement for the RT312P in September. The phone lines on it were also reversed. So i guess they have little misslabling problem. Smile

--David

Hmmm! If they knew about this 4 months ago why are they still shipping mis-labeled units?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jan 28, 2006 2:09 pm    Post subject: Reply with quote Back to top

Are you sure that they are actually reversed, or are you confused the way I was at one point? On my RTP300, the lights are on the front. The light for phone 1 is on the left and for phone 2 is on the right, as you would expect (reading left to right). By the same token, the actual ports are on the back. Looking at the back of the unit, port 1 is on the left and 2 is on the right, again as you would expect.

However, looking down on the top of the unit, this puts phone port 1 immediately behind light 2, and phone port 2 immediately behind light 1. Is this mis-labelling? It's all a matter of perception.

Getting back to a more important issue for WayneW, you should be aware that during the porting process, calls to your old number will continue to ring your old phone if the calls come from non-Vonage customers. However, calls from other Vonage customers to your old number will ring your Vonage phone. This is normal with Vonage porting, but it means that you should keep a phone plugged in to the Vonage adapter to receive calls from other Vonage customers.

After the porting is complete, all calls to your ported number will ring the Vonage phone. The temporary number will disappear automatically.

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Steve Gray
Orlando, FL
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david0434
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Joined: Jul 01, 2005
Posts: 18
Location: Northern New York

PostPosted: Sat Jan 28, 2006 2:42 pm    Post subject: Reply with quote Back to top

I just looked at the very fine print below the lights. The phone light which is on is to the right of the one that is off. The label of the lite one says "phone 2". This is the way it came from the factory, and I have not asked for it to be switched. So I concluded that it was mislabeled but the other possiblilty is that the factory default was backwards.

Anyway the RTP300 has been a wondful adapter -- far superior to the RT312P.

--David

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