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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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LKCOHEN
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PostPosted: Fri Jan 27, 2006 11:35 pm    Post subject: porting over a FXS landline telephone number Reply with quote Back to top

I am trying to port over my landline telephone number. I have a FXS line ("foreign Exchange line"). I received a email from Vonage saying that they can't port over the number because it is a foreign exchange number. They told me to contact Verizon. Vonage told me that Verizon needs to remove this feature from this number. Verizon gave be a bureaucatic response. I don't know what to do. Other phone carriers also have refused or can't port over my number. Even though the federal regulations require the capabiity for porting over this numbers, I am stuck and lock in on verizon. Has anybody else experience this problem.? i want to retain my number I have had for twenty years.
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Trinijoy
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PostPosted: Fri Jan 27, 2006 11:37 pm    Post subject: Reply with quote Back to top

What did Verizon say?
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LKCOHEN
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PostPosted: Fri Jan 27, 2006 11:54 pm    Post subject: Reply with quote Back to top

verizon said that it's Vonage problem. Obviously, verizon is not doing something to allow Vonage or other carriers to port over the number. I do not understand the technology issues. I just think the verizon doesn' want to lose me as a customer.
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kippez
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PostPosted: Sat Jan 28, 2006 10:39 pm    Post subject: Reply with quote Back to top

This is because you have a feature that is appended to the number that you are obligated to pay.
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LKCOHEN
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PostPosted: Sat Jan 28, 2006 11:18 pm    Post subject: porting over a FXS landline telephone number Reply with quote Back to top

I understand that my number has this "feature" just like call waiting is a feature. It is still a number. If I drop this number it will be used as a regular number. Currently, my "foreign exchange number" is connected to the adjacent central office by private line. Verizon is playing a game to prevent me from porting this number to another carrier.
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mharvey
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PostPosted: Tue Jan 31, 2006 10:38 am    Post subject: Reply with quote Back to top

I had (have) the same problem. I signed up for Vonage on Dec 23 and asked them to port my number from Verizon.

About a week later Vonage told me that they could not port the number because I had a FX feature on that line. When I called Verizon they told me that the only way to remove the FX was to disconnect that number and get a "local" number. Vonage told me that if I did that they I could not transfer the number because it was no longer an active number. They also reiterated that there was no way that they could port a number that had a FX feature.

Why is my number a Foreign Exchange (or FX)? Before this I had no idea that my number was a FX or what that was. I did some research. A Foreign Exchange number is a arrangement that allows you to have a phone number that is not local to your area and has a different calling area (and possibly) billing rate.

How did my number become a Foreign Exchange? I am not sure but I think it is because 10 years ago I move 1.5 miles from an apartment to a townhouse. I kept the number when I moved. My old number was a 803 exchange. The new neighborhood that I was moving into was in the 830 exchange. Even though the CO for these two exchanges are in the same building my moving my old number caused my line to be marked as a "Foreign Exchange" number.

I decided to try something to get my number ported over to Vonage. It has not ported over yet but I did get the email from Vonage that says the port has been approved and it will be cut over this week We will see.

Here is what I did. On Jan 4 I called Verizon. I told them that I was trying to port my number to Vonage and they could not do that unless I removed the FX feature from my line. The customer service rep told me that she would have to give me a new local number. I asked what would happen to the old number. She said I had the option of having it play a message "this number has been changed" for 60 days after the change. I figured that if this message was playing that my old number could not be re-assigned and it would still be linked to my account. This might allow Vonage to get the number. The FX feature would be removed from my line and it would still be an active number. I told Verizon to make the change. It took a week and a half for the FX removal to be cut over by Verizon.

On Jan 16 I called Vonage and told them that the FX feature had been removed from my line and gave them the confirmation number from Verizon for this change.

On Jan 22 I received an email telling me that my number transfer had been approved and it would be cut over the week of Jan 30 (this week). I am still waiting but I am hopeful. I guess I will have to wait and see which number they got (the old one that I want or my new local number).

If others are having this type of problem with a Verizon FX to Vonage transfer it may be worth trying this strategy out. I will report back when the transfer takes place.

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LKCOHEN
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PostPosted: Tue Jan 31, 2006 11:31 am    Post subject: LOCAL NUMBER PORTABILITY-FOREIGN EXCHANGE PROBLEMS Reply with quote Back to top

THANKS "MHARVEY" FOR YOUR INFORMATION AND SUGGESTIONS. iT IS VERY HELPFUL. i WILL CONTACT VERIZON TODAY AND TRY THE SAME THING. LET ME KNOW WHEN YOU ACTUALLY GET HOOKUP TO YOUR OLD NUMBER. LARRY Very Happy
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mharvey
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PostPosted: Wed Feb 01, 2006 8:36 pm    Post subject: Reply with quote Back to top

Just an update...

I am still waiting. I talked to Vonage on Tuesday morning and was told that my number transfer was in progress and should be done this week. I was told that if it does not cut over this week to call back and it would be given a priority since I am past the 20 day minimum wait.

I talked to Verizon about the number transfer too but they did not seem to know much about how to do it or why Vonage could not do the transfer with an FX line. I did not try to talk to a supervisor. I just decided on my own what to try. I just told Verizon to remove the FX feature and give me a new local number. I then told them to place a "This number has changed" recording on my old number for 60 days. I was hoping (and still am) that that this would allow Vonage to get my old number. I also did not tell Vonage what my strategy was. I just called them and told them that the FX feature had been removed from my line and gave them the confirmation number. I just let them go and try and get the number. Vonage only knows my old number, which is the one listed on my LOA, and is still on my Verizon account. I guess I will see how it goes and which number they end up porting.

At the worst case maybe when Vonage tried to port my number I might get the new local number. That would not be ideal (I want to keep the number that I have had for over 10 years) but at least if that happened I would have a number that is local to my neighborhood (unlike the virtual number Vonage had given me at the moment).

The other advantage that I see to this method is that no matter what number gets ported to my account (the new local or my old number), it will be mine. I have read that if you are assigned a number by Vonage that later down the road you can not port it over to another provider. Meaning that if I decided to leave Vonage after a year or two I would have to get another new number. I have read that if you port a number to Vonage it is possible to port it again to another provider.

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mharvey
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PostPosted: Fri Feb 03, 2006 1:10 pm    Post subject: Reply with quote Back to top

An update... I am wondering if this is going to work. I called today to check on the status. The CSR at Vonage told me that the number transfer had been rejected because my line was disconnected. He told me that this info was emailed to me. I did not receive the email stating this.

After hanging up I checked through my email to make sure I did not receive the rejection email. I did not find it. This is the second time where Vonage has told me that they emailed me some info and I did not receive it.

I called back and got a different CSR. I asked him about the status. He said that it is still waiting on my telco. He said the transfer was overdue so he submitted a ticket to escalate the priority.

Why is it that every time I call Vonage I get a different story? That is so frustrating.

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Cox Cable Highspeed Internet (5Mb/s down / 2Mb/s up) --> Toshiba PCX2200 --> WRT54GS V4 (Thibor 14) --> PAP2 --> Uniden CLX475 5.8GHz (7 handsets)
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LKCOHEN
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PostPosted: Sat Feb 11, 2006 10:01 am    Post subject: porting over a FXS landline telephone number Reply with quote Back to top

I contracted Vonage about the email that i received from them turning me down because of my "foreign exchange "feature on my line. When I called verizon, my carrier they said that they never received a request from Vonage. I finally found out that the request never got to verizon because Vonage uses a third party company to process the requests. This third party outfit looks at the number and rejects the transfer without going to verizon. Thats why verizon never received the request.
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