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Marky
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Joined: Jan 26, 2006
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PostPosted: Thu Jan 26, 2006 6:10 pm    Post subject: Crackle On Line Reply with quote Back to top

I have recently subscribed to the service and am broadly happy. However I have an intermittent problem with a crackling sound on the line. I have followed the instructions in the help section on the Vonage website, having replaced cables and moved nearby electrical appliances etc but no success. Swapping telephones doesn't solve the problem either. This happens both with a fixed 'phone and a cordless one.
Any ideas please?
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Scorpo
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PostPosted: Sun Jan 29, 2006 8:04 am    Post subject: Reply with quote Back to top

Hi - I don't have an aswer for you, but just wanted to say that you are not alone with this. I have been on to technical support and done the same things you have. Trouble is with me it is intermittent, some calls are perfectly fine, and others have a crackle or what I thought was the volume too high at the other end causing the volume to distort.

I tried removing all phones and just pluggin the one phone directly into the phone adapter, it helped a bit , but still the ocassional call had problems.

I think it's just something we have to live with. The money I'm saving makes putting up with the odd bad call worth it. Some people have said just put the phone down when you get one of these calls and try again - should sort it.

If you do discover a fix, please share it with us - Scorpo
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houuser
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Joined: Sep 04, 2003
Posts: 435
Location: Houston, TX

PostPosted: Sun Jan 29, 2006 10:26 am    Post subject: Reply with quote Back to top

Check your internet connection, see if the speeds have changed or if some pages load slower now.

I had an associate that found there was noise on his internet line, and the problem was first noticed on his Voip.

Just a thought.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Jan 29, 2006 11:52 am    Post subject: Reply with quote Back to top

When exactly is it crackly? When you're speaking, when the other party is speaking, and does it happen even during the silent portions of the conversation?

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Scorpo
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PostPosted: Sun Jan 29, 2006 12:06 pm    Post subject: Reply with quote Back to top

Mine happens when someone else is speaking?
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darrenmc
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PostPosted: Fri Mar 10, 2006 4:17 am    Post subject: Reply with quote Back to top

Now here's the deal....I have never experienced what you are talking about...but I have just swapped Internet service providers....and I am now experiencing the popping and crackling for the first time ever!

Now I really not happy!
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darrenmc
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PostPosted: Fri Mar 17, 2006 12:34 pm    Post subject: Reply with quote Back to top

Just thought I would update you all....

I went back to my old service provider....Plus Net....hey guess what...no crackling...
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