Outgoing calls are dead-air, RTP300 was reset

Posts: 18

In the last few days, all my outgoing calls experience one of the two following symptoms:

A. I dial the number and hear nothing.

B. I dial the number and it rings for a while, then I hear nothing.

After some testing, I am beginning to suspect that the other line is picking up and/or ringing, but I cannot hear it.

Incoming calls are fine, so long as I answer on the 2nd ring.

My TA is an RTP300 that seems to have been recently flashed to 1.00.58. During that time, all the network setting appear to also have been reset (leaving me unable to access it from the WAN port, dang it!)

Is anybody else feeling this?

Posts: 28 · Vonage Representative Joined: Nov 09, 2005 Posts: 28

Nice troubleshooting my good sir. The errors you are experiencing may be in fact coming from the .58 firmware that was issued to your device. There have been some problems with the .58 firmware, mostly with static on incoming calls. Private message me your phone number and I will take a look at it for you.

Posts: 18 · Posted: Wed Jan 25, 2006 2:45 pm Post subject:

Update: I called Vonage. The nice lady with the stunningly thick accent put me on hold foe about a minute, came back and said "I changed some settings on my end. You should be able to make phone calls now."

Nope. Still the same. I rebooted the TA. No go. I reset the TA to defaults. Nothing. Cry

Oh, and, I have confirmed (by use of IM) that my calls are going through. But, when the other party picks up, neither of us can hear anything.

Posts: 18 · Posted: Wed Jan 25, 2006 3:16 pm Post subject:

essdeek wrote:

Nice troubleshooting my good sir. The errors you are experiencing may be in fact coming from the .58 firmware that was issued to your device. There have been some problems with the .58 firmware, mostly with static on incoming calls. Private message me your phone number and I will take a look at it for you.

Thanks for the prompt reply. I have also had the "static on incoming calls" issue for a couple of weeks, but that seems to be rectified by following the advice to answer after the 2nd ring.

I PM'ed you my data. Smile

Posts: 18 · Posted: Wed Jan 25, 2006 4:59 pm Post subject:

Update: With some very very good help from essdeek, and his rolling my TA back to 1.00.55, here's what transpired.

I put my TA directly into the Cable Modem to determine if my router/firewall was the problem. I did some tests and everything worked fine. The logical conclusion? My router is evil.

So, I put my network back the way it was; CableModem-->Router--->RTP300.

Before I logged into my router to reconfigure it, I thought I'd test the calls again. They worked fine.

Huh?! Was it the fresh reboot of the router? A "glitch in the matrix?" Unsure, I added the port-forward rules for the inbound traffic as suggested, just in case. This is just too odd. Nothing yet to grab onto in the trouble-shooting process. If it happens again, I may try some for verbose logging of the router to see what connections are being made and, perhaps, dying.

--- I'm running Sveasoft's "Talisman/Basic 1.11.devsnap.20060111" on a Linksys WRT54G v4. The TA's MAC address is set to "Excempt" in the QoS settings. The router/firewall doesn't do any packet-inspection tricks like "fixup" for VoIP, so I know that's not interfering. It's a mystery.