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marinemaster
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PostPosted: Tue Jan 24, 2006 8:34 am    Post subject: problem with call forwarding and simulring...more Reply with quote Back to top

Hi,

1) I have been using simulring for a few months now. It rings my cell at the same time. When I call my house Vonage phone from my cell phone it forwards my cell to my cell voicemail? Is this normal? Is there a way to fix it? I am forced to stop using it because I cannot call the Vonage house phone. (hope there is a solution)

2) I tried to fix the above issue by having the simulring field empty and just have the call forwarding enabled. However it does not let me do that. So now the only option I have is to not use either one? What is wrong? Is this how it suppsoed to work?

need help.

Thanks
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VonageTPA
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PostPosted: Tue Jan 24, 2006 1:51 pm    Post subject: Reply with quote Back to top

Yep, it's normal, as this is how your cell phone company has it set up to work. Your best bet is to contact your cell phone co & see if they can change how your cell phone forwards to voice mail. My cell co was able to change the forwarding so that this wouldn't occur.

2) You can use Simulring OR Call Forwarding, but not both at once. If the above doesn't work, you can use Basic Call Forwarding to ring your cell line after 20-25 seconds or so, which will give you some time to pick up the phone at home. I'd still suggest trying #1 first.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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NateHoy
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PostPosted: Tue Jan 24, 2006 2:14 pm    Post subject: Reply with quote Back to top

To expand just a little on #1...

When you call your Vonage line and the Vonage line has SimulRing, it attempts to call both your home phone and any SimulRing numbers you have set up. The first one to answer wins, and is handed caller ID for the incoming call.

Since you are calling from your cell phone, the Vonage system attempts to ring both your home phone and your cell phone. As soon as your cell phone's system sees that incoming call with a caller ID of your cell, it does exactly what it would have done if you had called your own cell number from your cell phone - dumps you into voicemail. This is the default behavior on most cell phones.

And since your cell company has done this, it has effectively answered the call first, so Vonage dumps the call to that connection.



So what you need to change is the behavior that happens when you call your own cell phone from your own cell phone. That means your cell company will have to give you a different access number to get to your cell phone voicemail, and set up your phone to not autoanswer with voicemail, but instead to allow the phone to ring through normally.

Your cell will then get a call from itself (call waiting) as you are waiting for someone else to answer at home.


Alternatively, if your cell has a way to block outbound caller ID, this MAY have the same effect - Vonage would not be forwarding along the caller ID of your cell phone, so your cell would just alert you to a call waiting call inbound from an unknown number. I have no idea if this would work, though, since I don't have a cell any more. The cell company may use a different method for hooking you to voicemail.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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Trepid
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PostPosted: Tue Jan 24, 2006 4:10 pm    Post subject: Reply with quote Back to top

The solution that works for me is this:

1) Totally disable my cell phone's voicemail. (I had to call my cell company to do this).
2) Set Vonage to simulring my cell phone and set Vonage voicemal to text message my cell phone when a message is left.
3) Only give out my Vonage number - never my cell phone number
4) Program a quick dial key on my cell phone to retrieve my Vonage voicemail.

Advantages:
1) All incoming calls (to my Vonage number) go to both phones.
2) If no answer, all voicemails go to the same place... just one place to check!
3) I get notified of messages by text message on my cell and by stutter-tone on Vonage phone.
4) I can call my Vonage phone from my cell phone.

Disadvantage:
If I call someone from my cell phone and they use the caller ID from my cellphone to call me back, and I don't answer, they get no voicemail.
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VonageTPA
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PostPosted: Tue Jan 24, 2006 4:10 pm    Post subject: Reply with quote Back to top

Hmm...that lead me to do a little experiment... changed the call forwarding on my cell phone back to the default, and calling my Vonage number dumps me into the cell phone voice mail...
Dialling *67 + Vonage # made it ring everything like normal. Not sure if this will work for the original poster, but it's a work-around that works with my Alltel cell phone.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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NateHoy
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PostPosted: Tue Jan 24, 2006 4:26 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
Hmm...that lead me to do a little experiment... changed the call forwarding on my cell phone back to the default, and calling my Vonage number dumps me into the cell phone voice mail...
Dialling *67 + Vonage # made it ring everything like normal. Not sure if this will work for the original poster, but it's a work-around that works with my Alltel cell phone.


Can you program the *67 into your cell phone's directory and does it work that way? If so, there's a REALLY, REALLY easy workaround for whoever has a cell company that allows caller id block....

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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marinemaster
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PostPosted: Tue Jan 24, 2006 7:11 pm    Post subject: Reply with quote Back to top

Hi,

Thanks for all the advice. What I think I will do is just make it ring to my cell after 20 or so seconds.

Now the problem that I am having is that I canot chose to forward ONLY. If I enable to forward to my cell then the Basic Call Forwarding will also enable the SimulRing which I dont want. There is no way for me to have ring my Vonage and then forward cell. It just wont let me. The second tab with SimulRing my cell will appear and if I delete it will still be there. What I am trying to say is the SimulRing I dont want WHEN Call Forwarding is Enabled.
What am I doing wrong?
Help.
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marinemaster
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PostPosted: Tue Jan 24, 2006 7:12 pm    Post subject: Reply with quote Back to top

From Vonage Website
======================================
Configure your Call Forwarding settings here. You have the option of forwarding your calls to one number with our Basic Call Forwarding option, or you can ring your Vonage line and up to five additional numbers simultaneously with our SimulRingSM option. This option enables you to get your calls answered as quickly as possible no matter where you are.
========================================
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marinemaster
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PostPosted: Tue Jan 24, 2006 7:52 pm    Post subject: Reply with quote Back to top

I think I got it. What happens is that SimulRing will not delete the number. It will still stay there and it will never clear. However I need to click on the Forwarding and it will work to forward to cell only, no simulring. So is working now even if I dont undersatnd why the number is still kept in the SimulRing tab.

Thansk for all the suggestions.
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NateHoy
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PostPosted: Tue Jan 24, 2006 9:50 pm    Post subject: Reply with quote Back to top

marinemaster wrote:
ISo is working now even if I dont undersatnd why the number is still kept in the SimulRing tab.


I suspect it's for your convenience, say if you switch back and forth between SimulRing and basic forwarding a lot, and have 3 numbers in SimulRing, you don't have to rekey them each time.

But, I agree, it is a bit confusing until you get used to it. I'd still rather have the numbers stay there, though. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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