I'm Cancelling my Vonage Service

Posts: 7 · New Forum Member Joined: Dec 20, 2005 Posts: 7

After using Vonage for several months, I am going back to BellSouth. The reliability, in a word, ****. Whether it's voicemail down, no calls incoming for a day, garbled calls last night, this is still an immature technology in my mind. Customer-no-service takes days to get back to you. I work from home, and rely on consistent phone service, and Vonage is not that. I can recall maybe one time in the last *decade* that I had problems with a land-line. It's just not worth saving $25/month for this. Maybe I'll try again is 5 years...

Posts: 182 · Posted: Mon Jan 23, 2006 10:36 am Post subject:

Industry analysts believe that in five years, even your telephone company's service will be a Voip system so you won't need to wait that long.

A year ago hardly anybody knew what Voip was. Now it's quite common. A year is a long time in any computer-related field. Five years - that's an eternity.

To give you an example, five years ago DVD burners didn't yet exist. Now they cost $35.

Posts: 1715 · Posted: Mon Jan 23, 2006 10:40 am Post subject:

Better get used to Voip, as the phone cos are already using it. If you sign up for Verizon's FIOS fiber optic internet service, they convert your over to Voip, often without even telling you! Learn all you can about Voip now, as I can tell you from first-hand experience, Verizon tech support makes Vonage's look like 1st class.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

I just wish more people would truly investigate before making the leap to see if Vonage is right for them, with respect to their existing Internet connection. Especially a business that depends on their phone connectivity for revenue.

Posts: 216 · Posted: Mon Jan 23, 2006 10:49 am Post subject:

navydavy2001 wrote:

I just wish more people would truly investigate before making the leap to see if Vonage is right for them, with respect to their existing Internet connection. Especially a business that depends on their phone connectivity for revenue.

Well said! Applause

I couldn't agree with you more. Also, I have had Vonage for a while now and I cannot remember ever having a problem where I could not use my phone. I suppose there have been some voicemail and/or caller ID issues. However, if they have hit me I have not even noticed. And, more importantly, my wife has not noticed. Lol

Posts: 476 · Posted: Mon Jan 23, 2006 10:51 am Post subject:

navydavy2001 wrote:

I just wish more people would truly investigate before making the leap to see if Vonage is right for them, with respect to their existing Internet connection. Especially a business that depends on their phone connectivity for revenue.

I agree, but on the other hand, it's very hard to investigate voicemail problems where the call drops instead of going to voicemail, or incoming calls not ringing, or being unable to make outgoing calls, or the Dashboard being down for long periods with no way to unforward your phone, or any number of other problems people have reported. Yeah, a lot depends on the quality of your internet connection, but there are several issues that Vonage has had that are completely out of a customer's control. That being said, I'm still satisfied with my Vonage service, but I just get tired of the backlash on here when someone says they are cancelling their service for legitimate reasons.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

"And, more importantly, my wife has not noticed."

I hear ya! My existence lately is devoted to making sure she has a working phone and laptop, and so far neither Vonage nor Linksys has let me down. When you have to have "scheduled maintenance" times for the network at home, that's kinda hilarious. Very Happy

Posts: 1715 · Posted: Mon Jan 23, 2006 9:19 pm Post subject:

AMEN!!!!!

That said, Vonage has still been FAR more reliable than my landline service. I do believe the glitches Vonage has experienced are inexcusable, BUT, it's better than what I've had before (landline).

Posts: 14 · Vonage Forum Associate Joined: Jan 20, 2006 Posts: 14

Vonage. Worse than Episode III.

go ahead roll your eyes at me.

Posts: 1123 · Vonage Forum **MVM** Joined: May 26, 2005 Posts: 1123

I'm very pleased...........