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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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thecowgirl
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Joined: Jan 22, 2006
Posts: 8

PostPosted: Sun Jan 22, 2006 6:17 pm    Post subject: changing number after just signing up? Reply with quote Back to top

Hi, we just signed up for Vonage today. There was not a number available in our local area (nor anywhere close, within 100 miles or so), so my husband chose a number in our area code. I found out later that we could have chosen another number/area code (say one that is located in a big city in our state), so it would be free for family in that area to call our number (local call). We went into Vonage to try to change it, and best I can tell, there would now be a $9.99 fee PLUS an activation fee of $29.99. And maybe even some other charges I missed?

Is this correct? Is there any help for us, when we didn't chose a good number to begin with? We just signed up today, and I am very discouraged already...

Thanks for any advice or comments!
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Sun Jan 22, 2006 8:31 pm    Post subject: Re: changing number after just signing up? Reply with quote Back to top

thecowgirl wrote:
Hi, we just signed up for Vonage today. There was not a number available in our local area (nor anywhere close, within 100 miles or so), so my husband chose a number in our area code. I found out later that we could have chosen another number/area code (say one that is located in a big city in our state), so it would be free for family in that area to call our number (local call). We went into Vonage to try to change it, and best I can tell, there would now be a $9.99 fee PLUS an activation fee of $29.99. And maybe even some other charges I missed?

Is this correct? Is there any help for us, when we didn't chose a good number to begin with? We just signed up today, and I am very discouraged already...

Thanks for any advice or comments!


Just call into Customer Service and explain the situation, they will be understanding as they aim to please.

Smile

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Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
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thecowgirl
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New Forum Member


Joined: Jan 22, 2006
Posts: 8

PostPosted: Mon Jan 23, 2006 9:59 pm    Post subject: calling customer service was no help Reply with quote Back to top

My husband just called customer service and the matter was NOT resolved. The person who answered barely spoke English and was not able to assist him. He also told my husband there would be a $9.99 charge to switch the number.

My husband asked to speak to someone else who spoke better English, two times. He did not get to speak to anyone else. He finally hung up after being on the phone about 30 minutes and never successfully getting a new number, or being able to understand what the customer service rep was saying at times.

So the matter is unresolved and we still have a phone number we do not want, that we will apparently have to pay a certain amount, plus maybe an activation fee, if we want to change it!?!?

Very frustrating!!! Any other thoughts or ideas? Thanks!
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 23, 2006 10:19 pm    Post subject: Reply with quote Back to top

Perhaps you should try calling the department that cancels service, and tell them that you'll cancel if they can't offer some help with this problem. You also might try calling a couple more times at varying times of the day. If you hit it right, you might get an American rep instead of an overseas rep.

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sanditeguy
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Joined: Dec 16, 2005
Posts: 57

PostPosted: Mon Jan 23, 2006 11:11 pm    Post subject: Reply with quote Back to top

I found this number on the forum somewhere else... it's 18882501799 and it's supposed to be a direct link to customer care, I called it once to see if it worked.. and immediatly a perfect English speaking person answered "Customer care, how may I help you?" but my phone signal (I was calling from my cell) died and I wasn't able to talk. See if it works...

Jt
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sanditeguy
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Joined: Dec 16, 2005
Posts: 57

PostPosted: Mon Jan 23, 2006 11:13 pm    Post subject: Reply with quote Back to top

Oh and the only charge is a $9.99 charge, you can also accomplish a number change by going to the billing section of the Vonage Dashboard and on the right hand side you should see a link that says change number.

Hope this helps!

Jt
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thecowgirl
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Joined: Jan 22, 2006
Posts: 8

PostPosted: Mon Jan 23, 2006 11:38 pm    Post subject: Reply with quote Back to top

At the bottom of the same page where it shows the $9.99 charge, it also mentions an activation fee ($29) can apply, is memory serves me correctly. Is this not the case? Has anyone actually ever changed their number, to verify this either way?

Thanks!
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trekologer
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2005
Posts: 350

PostPosted: Tue Jan 24, 2006 2:15 am    Post subject: Reply with quote Back to top

thecowgirl wrote:
At the bottom of the same page where it shows the $9.99 charge, it also mentions an activation fee ($29) can apply, is memory serves me correctly. Is this not the case? Has anyone actually ever changed their number, to verify this either way?

Thanks!


There is a $9.99 (plus tax) charge to change your number. Since you are not activating another line, there isn't the $29.99 line activation fee.

New Number Activation Charge $9.99
Sales Tax $0.60 (if you're in NJ)
FET Tax $0.30
Total Amount $10.89 (if you're in NJ)
Total Amount $10.29 (if you're not in NJ)
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dconnor
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Tue Jan 24, 2006 3:48 am    Post subject: Reply with quote Back to top

But again, since you just opened your account and made an error, most all CS Reps will be understanding to your situation.

You might PM one of the many reps on this site, I am sure they would help you out.

_________________
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Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
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sanditeguy
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Joined: Dec 16, 2005
Posts: 57

PostPosted: Tue Jan 24, 2006 4:31 pm    Post subject: Reply with quote Back to top

I actually have changed my number, using the site, and the only charge was the 9.99 charge + tax... that's it..

Jt
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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