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PostPosted: Sat Jan 21, 2006 8:21 am    Post subject: Problem with Caller ID Manager & Vonage WRTP54G Reply with quote Back to top

I bought the Caller ID Manager from PrivacyCorps (also known as Person-to-Person "Household Telephone Management System"), in order to stop calls from waking me up (other than from certain numbers, when it might be an emergency).

Now for the problem. When I plug it into the WRTP54G Vonage Router phone port, all of a sudden the Caller ID Manager becomes sluggish, as if it is attempting to process data. I have to hold down the buttons for a few seconds to get any response, and the separator (colon - ":" as in "08:10") between minutes and seconds seems to get "stuck" (being on for several seconds & off for several seconds). I've even verified that the time falls behind while this is happening.

Unplug the Vonage line from the back of the device, it comes back to life. The buttons respond to every touch, and the time separator blinks regularly. Timekeeping is normal. If I plug the device into the second phone port (which is not activated) it does not interfere with the device as the first one does.

It seems to me that this indicates that the WRTP54G (and possibly its sister device, RTP300) is putting out some kind of signal on its phone port when idle. That signal is not compatible with the CLID Mgr, so it must be unusual in that the CLID Mgr has been used by others with regular telco lines and other Vonage customers:
Thread #1
Thread #2
Thread #3

It would not surprise me if this is related to recent firmware changes, as the Vonage routers were having CLID problems for quite a while. (I ought to test this device on a POTS line, but I only have the Vonage line at home so I will have to "borrow" someone's POTS line when I get a chance.)

The obvious remedy is to call Person-to-Person's tech support first. I was wondering if anyone has run into a similar problem, or had any ideas. Also, if you are considering this device and have one of the Vonage routers I mentioned, you might want to think about it before spending the $100. (Too bad Vonage doesn't have these features built-in already, it seems like common-sense for a Voip solution.)

I'll post an update when I have more info.
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PostPosted: Sat Jan 21, 2006 9:31 am    Post subject: Reply with quote Back to top

I use the CallerID Manager with the PAP2, and it works flawlessly. I do recommend that you call Privacy Corps tech support - they are wonderful. You acaudal will be talking with the engineering staff that designs the product and they know every nuance of what works and what doesn't. There is also a new filter that they are installing for dealing with some compatibility issues that they found - don't know if it relates to your problem or not, but it is well worth the call to them. They advanced shipped me a 'filtered' unit to resolve an issue with some calls not coming up with callerid. I'm glad I bought the CallerID Manager, even at $100, because it does everything that is missing from Vonage's service for call blocking.
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PostPosted: Sat Jan 21, 2006 11:51 am    Post subject: Reply with quote Back to top

Yup, just to clarify, I am *not* blaming Privacy Corps / Person-to-Person. At the moment I'm 90% sure it is a problem with the Linksys router. However this gets resolved, it should solve the next user some trouble & if there is a good workaround it'll probably sell more CLID Managers. It Is totally worth the $100 to me if I can get it to work.

It's funny - initially I thought the CLID Mgr was very low-quality because of the slow response to button presses. It was only after I thought to unplug the phone cable that I realized something else was going on.

By the way, a tip for Vonage users - turn on switch #2 to pass the Caller ID along to your other phones. I don't know why they don't turn that one on by default. (Most Vonage users can also turn switch #1 off.)
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PostPosted: Tue Jan 24, 2006 10:24 pm    Post subject: Solution to this problem - Reduce on-hook voltage Reply with quote Back to top

OK, here is the resolution. PrivacyCorps tech support told me the WRTP54G is putting out high-frequency data on the phone port. (I assume this is noise.) They suggested I try Vonage Tech Support & ask them to change a setting. If I didn't get anywhere, I could try a DSL filter -- and if it was still a problem, they would pay for return shipping & modify the internal filter.

I called Vonage support & after jumping through a couple of hoops, I was able to get them change my on-hook voltage. The tech reduced it from the default value to "45".

That seems to have fixed it - the device seems to work perfectly now. I'm going to call PrivacyCorps tomorrow (their tech support was reat) so that they will have this solution handy for the next customer. And most importantly, the phone won't wake me up anymore. I don't know that you can put a price on a good night's sleep.
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