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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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naiveguy
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Joined: Jan 20, 2006
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PostPosted: Fri Jan 20, 2006 9:36 pm    Post subject: Reply with quote Back to top

No voicemail in New Mexico.
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sneagle
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Joined: Jan 20, 2006
Posts: 8

PostPosted: Fri Jan 20, 2006 9:43 pm    Post subject: Reply with quote Back to top

I am starting to see it working intermittently. It will work once, then not again...at least it's progress.
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tevslin
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Joined: Mar 03, 2005
Posts: 13

PostPosted: Fri Jan 20, 2006 9:46 pm    Post subject: calls still dropping instead of going to VM in VT Reply with quote Back to top

The outage message from Vonage as says this:

"At this time customers may experience an issue retrieving their voicemail when dialing local access number or *123. Our engineers are aware of the issues and are working to resolve it as soon as possible. We apologize for any inconvenience and thank you for your patience."

That may be true but is not exposing the more important issue which is that incoming calls are dropping instead of being answered by VM. Customers have NO way to know this unless they either test or Vonage tells is. That's what Vonage must do until it fixes the problem.

Will post more on this at blog.tomevslin.com to help inform other users know that forum members have confirmed that this widespread.
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MarkB432
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Joined: May 12, 2005
Posts: 11

PostPosted: Fri Jan 20, 2006 9:58 pm    Post subject: Reply with quote Back to top

No VM in IL either. I can't even check the one msg I do have from the web. Like the others here I don't recommend Vonage and am considering switching because their customer service is non-existent. I hear with AT&T your outbound caller ID displays.... it might be worth the extra $5 to deal with a company that has customer service in place already.
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tevslin
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Vonage Forum Associate


Joined: Mar 03, 2005
Posts: 13

PostPosted: Sat Jan 21, 2006 9:52 am    Post subject: VM problem appears fixed Reply with quote Back to top

The VM problem appears to be fixed. is anyone still experiencing it?

Would be helpful if Vonage would communicate with its customers - at least here but better more publicly - on the extent and duration of the problem which resulted in calls being dropped rather than going to email. This is important because subscribers need to know when people had no way to reach them and may have tried, for example, to return a call but been unable to.
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SBMongoos
Vonage Forum Master
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Joined: Mar 26, 2005
Posts: 199

PostPosted: Sat Jan 21, 2006 10:14 am    Post subject: Reply with quote Back to top

YES!! My voicemail light is still on on my phone. I call in and am told there is a voicemail so I hit 1, 1 to listen to it and nothing plays back. I cannot delete anything. No response. I check my Dashboard and nothing there either.

This is posted in my dashboard 1/21 a.m.:

Service Announcements

At this time customers may experience an issue retrieving their voicemail when dialing local access number or *123. Our engineers are aware of the issues and are working to resolve it as soon as possible. We apologize for any inconvenience and thank you for your patience.
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wpb3
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Joined: Jan 13, 2006
Posts: 3

PostPosted: Sat Jan 21, 2006 10:34 am    Post subject: I reset my Message Waiting light Reply with quote Back to top

My light was flashing too and I reset it following the phone directions. I have a Fanstel ST-218B and it can do that. Mine said to press the delete key when the message waiting was on the LCD. Worked.

BTW - It's Saturday AM (1/21). The post dates are not correct. Very Happy
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hamrd1
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Joined: Jan 21, 2006
Posts: 1

PostPosted: Sat Jan 21, 2006 12:02 pm    Post subject: Reply with quote Back to top

If you would answer the phone you wouldn't have a problem!

MerlinTech wrote:
I'm in Florida and no voicemail. No attachments to email forwarding earlier today and now no email at all. Calling voicemail by phone says there is 1 message (should be 3 or 4), press 1 and dead air. Nice.

New user here, a little over a week and now this?

I called tech support with a question after I first set up the router last week and got a rep that could not speak english well at all. I mean VERY bad english. He finally sent me to the next level and the american tech answered my question in a few seconds.

Is this the norm?
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blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Sat Jan 21, 2006 12:25 pm    Post subject: Re: I reset my Message Waiting light Reply with quote Back to top

wpb3 wrote:
BTW - It's Saturday AM (1/21). The post dates are not correct. Very Happy


You probably need to go into Your Account - Your Info and set your Forums Timezone properly.

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wpb3
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PostPosted: Sat Jan 21, 2006 12:48 pm    Post subject: Time Zone Reply with quote Back to top

Cool, thanks.
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