Warm Transfer

Posts: 2 · New Forum Member Joined: Jan 20, 2006 Posts: 2

I'm looking for the ability to warm transfer a customer I'm calling to someone else after I determine what the customer wants. When I transfer I want the ability to make sure someone is there for the customer to talk to before I hang up. Does Vonage have this capability? If not, any suggestions?

Posts: 1424 · Posted: Fri Jan 20, 2006 8:45 pm Post subject:

The only possibility I could come up with was to establish a 3 way call. But, I am going to assume that if you hang up on the three way that all of the lines will drop. It is worth testing if nobody knows for certain.

It might be possible to establish the 3-way, get the new party to drop off and then do the transfer, but it is clumsy and may result in a dropped call now and again.

Posts: 2 · New Forum Member Joined: Jan 20, 2006 Posts: 2

I've tried the 3-way calling...you are correct in hangs up on both parties.

The other suggestion would work if we were tranferring to one person...We are blasting the call to 5 other phones at different locations...so if we hung up, one of the other 4 people may answer the call...one of the reasons we need to know who the call is transferred to is so that we can transfer the customer data to the person who answers the phone.

I'm wondering if there is any hardware we could get that would accomplish this and still use Vonage???

Posts: 1424 · Posted: Fri Jan 20, 2006 9:19 pm Post subject:

Not as far as I can see.

I don't know how detailed you want to get but Configuring SIP Call-Transfer Features talks about how call transfers (blind and attended) work under SIP. From this it is apparent that unless Vonage and your adapter were programmed to handle attended transfers that you would be unable to do something other than a blind transfer.

The only solutions I can come up with require that you keep the party on one line coming in to you conferenced to a second line going out. You could do this with a PBX but it is going to keep your line tied up.

Posts: 57 · Full Forum Member Joined: Dec 16, 2005 Posts: 57

Ok, just flash over with the person on the line, press #91 + phone number, then the phone will ring and when the person answers tell them who is calling, or whatever you want to tell them, DO NOT flash back over to connect the calls, hang up your phone after you've told the person who's calling, then the persons phone will begin to ring again, and it will be the person you transferred them to.

Hope this helps, Jt