Receiving calls are no problem at all. They all get through and with caller id too. For some reason I cant make a single call outbound. Every single one rings once and then I get a click sound as if I got disconnected. I then have phone silence. Nothing! The worst part about it, is that Vonage records all of my failed attempts as one minute used, each. Has anyone had this problem before? Does anyone recognize that this may be symptomatic of something they recognize?
PS - I just recently connected my service a few hours ago so it is noteworthy that it has never quite worked. Oh, and tech support cant help me either.
See the Sticky at the top of the fourm about what to post when seeking technical help. This info will make it easier for someone to determine what you should check first.
When you post the information listed in the sticky, don't forget the type of phone that you're using. Interference between cordless phones and wireless LANs causes a lot of problems.
I appear to be having the same or similar problem to what joker9989 is experiencing. However, I have had Vonage service since June, and the problem has only been occuring to me recently. Incoming calls work fine, but often when making an outbound call the phone will ring, but when the person on the other end picks up, there is no audio from either me, nor the other person. This doesn't happen all of the time, but it does a majority of the time.
I've already tried rebooting everything a number of times, as well as disabling my wireless network and cordless phone and connecting to the PAP2 with a corded phone. The problem still seems to occur regardless.
Here's my info, if anyone can provide some help I'd appreciate it.
> 1. Your location West Bloomfield, MI
> 2. Your ISP name and type (cable, DSL, wireless etc) Comcast Cable
> 3. Upload and download speeds Upload is 316kbps Download is 2.35Mbps Both based on speedtest.vonage.com
> 4. Modem make and model Linksys WCG200
> 5. Type of Vonage adapter used ie RT31P2 or PAP2 Linksys PAP2
> 6. Setup of Network ie Modem---->Vonage Adapter-->PC PAP2 is directly connected to the WCG200
> 7. Issue you are experiencing ie dropped calls, choppy audio etc As above.
MOS Analysis From You TO Boston Chart of results Media Quality MOS 4.0 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.57 55.7% Latency 0.00 0.0% Packet Discards 0.46 44.3% Packet Loss 0.00 0.0% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 169 ms Packet Discards 1.5% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss Jitter Min: 0 ms Avg: 7 ms Max: 47 ms Signaling Quality Post-Dial Delay 125 ms Call Setup Time 140 ms Media Delay 297 ms
MOS Analysis FROM Boston To You Chart of results Media Quality MOS 3.9 / 5.0 (Best with G.711 is 4.4)
Degradation Sources Codec 0.58 53.5% Latency 0.00 0.0% Packet Discards 0.23 21.1% Packet Loss 0.27 25.3% Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 169 ms Packet Discards 0.7% Packet Loss 0.8% Loss Periods Min: 20 ms Avg: 20 ms Max: 40 ms Random Loss Jitter Min: 3 ms Avg: 6 ms Max: 27 ms Signaling Quality Post-Pickup Delay 142 ms Call Setup Time 151 ms Media Delay 175 ms
Your packet discards and losses seem a bit high, but that wouldn't explain the weird business of good received calls with trouble dialing out. Since the problem just started recently, it's clear that your basic setup isn't at fault. I'm afraid that this will require a call to customer service.
How is it that you're plugging the PAP2 directly into the modem? How do you use your computer? Is the WCG a combination modem/router?
That being the case, the only suggestion I can make is that you try to find a friend with broadband service who will let you plug the PAP2 into his/her setup to evaluate its performance. Other than that, it looks like a session with customer service.
I just had another thought. Is your modem/router wireless? If so, are you using a cordless phone that might be interfering?
This system worked fine for 3-4 weeks, now it's dropping calls going out. Incoming are fine. If we connect the cable modem directly to the PAP2, Vonage works fine. We reconnect the wireless router and it will stop dropping calls for 4-5 days, then start again.
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