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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52

joelmch Posted:
No for me. You can
easily block that
caller ID by the
way.
...

In The Forum:
Vonage
Topic:
anyone getting annoying calls from 3104295382?
On Dec 01, 2013 at 11:26:20


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joker9989
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Joined: Jan 20, 2006
Posts: 2

PostPosted: Fri Jan 20, 2006 3:27 am    Post subject: Problems Dialing Out Reply with quote Back to top

Receiving calls are no problem at all. They all get through and with caller id too. For some reason I cant make a single call outbound. Every single one rings once and then I get a click sound as if I got disconnected. I then have phone silence. Nothing! The worst part about it, is that Vonage records all of my failed attempts as one minute used, each. Has anyone had this problem before? Does anyone recognize that this may be symptomatic of something they recognize?

PS - I just recently connected my service a few hours ago so it is noteworthy that it has never quite worked. Oh, and tech support cant help me either. Sad
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joker9989
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Joined: Jan 20, 2006
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PostPosted: Fri Jan 20, 2006 2:19 pm    Post subject: Reply with quote Back to top

Bump.

Help??
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wimberle
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Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Fri Jan 20, 2006 2:42 pm    Post subject: Reply with quote Back to top

See the Sticky at the top of the fourm about what to post when seeking technical help. This info will make it easier for someone to determine what you should check first.
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Fri Jan 20, 2006 2:51 pm    Post subject: Reply with quote Back to top

Try rebooting your entire setup.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 20, 2006 7:33 pm    Post subject: Reply with quote Back to top

When you post the information listed in the sticky, don't forget the type of phone that you're using. Interference between cordless phones and wireless LANs causes a lot of problems.

_________________
Steve Gray
Orlando, FL
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jakohn
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Joined: Jan 22, 2006
Posts: 4

PostPosted: Sun Jan 22, 2006 4:31 pm    Post subject: No audio in outgoing calls Reply with quote Back to top

I appear to be having the same or similar problem to what joker9989 is experiencing. However, I have had Vonage service since June, and the problem has only been occuring to me recently. Incoming calls work fine, but often when making an outbound call the phone will ring, but when the person on the other end picks up, there is no audio from either me, nor the other person. This doesn't happen all of the time, but it does a majority of the time.

I've already tried rebooting everything a number of times, as well as disabling my wireless network and cordless phone and connecting to the PAP2 with a corded phone. The problem still seems to occur regardless.

Here's my info, if anyone can provide some help I'd appreciate it.

> 1. Your location
West Bloomfield, MI

> 2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable

> 3. Upload and download speeds
Upload is 316kbps
Download is 2.35Mbps
Both based on speedtest.vonage.com

> 4. Modem make and model
Linksys WCG200

> 5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys PAP2

> 6. Setup of Network ie Modem---->Vonage Adapter-->PC
PAP2 is directly connected to the WCG200

> 7. Issue you are experiencing ie dropped calls, choppy audio etc
As above.

> 8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis From You TO Boston
Chart of results
Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 47 ms
Signaling Quality
Post-Dial Delay 125 ms
Call Setup Time 140 ms
Media Delay 297 ms

MOS Analysis FROM Boston To You
Chart of results
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.23 21.1%
Packet Loss 0.27 25.3%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 0.7%
Packet Loss 0.8%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 3 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 142 ms
Call Setup Time 151 ms
Media Delay 175 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 22, 2006 5:12 pm    Post subject: Reply with quote Back to top

Your packet discards and losses seem a bit high, but that wouldn't explain the weird business of good received calls with trouble dialing out. Since the problem just started recently, it's clear that your basic setup isn't at fault. I'm afraid that this will require a call to customer service.

How is it that you're plugging the PAP2 directly into the modem? How do you use your computer? Is the WCG a combination modem/router?

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Steve Gray
Orlando, FL
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jakohn
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Joined: Jan 22, 2006
Posts: 4

PostPosted: Sun Jan 22, 2006 6:29 pm    Post subject: Reply with quote Back to top

Yes, the WCG200 is a combo modem/router unit. I have the PAP2 unit, 2 computers, and another switch plugged into it.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 22, 2006 8:17 pm    Post subject: Reply with quote Back to top

That being the case, the only suggestion I can make is that you try to find a friend with broadband service who will let you plug the PAP2 into his/her setup to evaluate its performance. Other than that, it looks like a session with customer service.

I just had another thought. Is your modem/router wireless? If so, are you using a cordless phone that might be interfering?

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Steve Gray
Orlando, FL
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Septguy
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New Forum Member


Joined: Jan 23, 2006
Posts: 1

PostPosted: Mon Jan 23, 2006 7:58 am    Post subject: Dropped calls - similar problem Reply with quote Back to top

I'm having a similar problem with a little different twist.

Equipment is: Linksys wireless router - PAP2 adapter - Uniden handsfree phones. I've run the test on-line

Download 2.91 mbps
Upload - 371 kbps
92% quality
RT 39 ms
Pause 47

This system worked fine for 3-4 weeks, now it's dropping calls going out. Incoming are fine. If we connect the cable modem directly to the PAP2, Vonage works fine. We reconnect the wireless router and it will stop dropping calls for 4-5 days, then start again.
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