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ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12

mknopick Posted:
We have a part
time vacation home
that we use. Can
I take my Vonage
adapter to that
...

In The Forum:
Vonage
Topic:
Taking Vonage adapter to vacation home
On Nov 09, 2014 at 09:50:11

Whitmarsh Posted:
This is an update
to my previous
post. After
many emails and
phone calls, I
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Nov 08, 2014 at 10:23:24

Whitmarsh Posted:
The 'Vonage box'
is a Grandstream
HT-701 ATA. If
you download its
Used Guide, you
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Oct 26, 2014 at 00:04:03

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01


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joker9989
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Joined: Jan 20, 2006
Posts: 2

PostPosted: Fri Jan 20, 2006 3:27 am    Post subject: Problems Dialing Out Reply with quote Back to top

Receiving calls are no problem at all. They all get through and with caller id too. For some reason I cant make a single call outbound. Every single one rings once and then I get a click sound as if I got disconnected. I then have phone silence. Nothing! The worst part about it, is that Vonage records all of my failed attempts as one minute used, each. Has anyone had this problem before? Does anyone recognize that this may be symptomatic of something they recognize?

PS - I just recently connected my service a few hours ago so it is noteworthy that it has never quite worked. Oh, and tech support cant help me either. Sad
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joker9989
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Joined: Jan 20, 2006
Posts: 2

PostPosted: Fri Jan 20, 2006 2:19 pm    Post subject: Reply with quote Back to top

Bump.

Help??
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wimberle
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Joined: Jan 07, 2006
Posts: 46
Location: Tyler, Texas

PostPosted: Fri Jan 20, 2006 2:42 pm    Post subject: Reply with quote Back to top

See the Sticky at the top of the fourm about what to post when seeking technical help. This info will make it easier for someone to determine what you should check first.
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Fri Jan 20, 2006 2:51 pm    Post subject: Reply with quote Back to top

Try rebooting your entire setup.
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 20, 2006 7:33 pm    Post subject: Reply with quote Back to top

When you post the information listed in the sticky, don't forget the type of phone that you're using. Interference between cordless phones and wireless LANs causes a lot of problems.

_________________
Steve Gray
Orlando, FL
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jakohn
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Joined: Jan 22, 2006
Posts: 4

PostPosted: Sun Jan 22, 2006 4:31 pm    Post subject: No audio in outgoing calls Reply with quote Back to top

I appear to be having the same or similar problem to what joker9989 is experiencing. However, I have had Vonage service since June, and the problem has only been occuring to me recently. Incoming calls work fine, but often when making an outbound call the phone will ring, but when the person on the other end picks up, there is no audio from either me, nor the other person. This doesn't happen all of the time, but it does a majority of the time.

I've already tried rebooting everything a number of times, as well as disabling my wireless network and cordless phone and connecting to the PAP2 with a corded phone. The problem still seems to occur regardless.

Here's my info, if anyone can provide some help I'd appreciate it.

> 1. Your location
West Bloomfield, MI

> 2. Your ISP name and type (cable, DSL, wireless etc)
Comcast Cable

> 3. Upload and download speeds
Upload is 316kbps
Download is 2.35Mbps
Both based on speedtest.vonage.com

> 4. Modem make and model
Linksys WCG200

> 5. Type of Vonage adapter used ie RT31P2 or PAP2
Linksys PAP2

> 6. Setup of Network ie Modem---->Vonage Adapter-->PC
PAP2 is directly connected to the WCG200

> 7. Issue you are experiencing ie dropped calls, choppy audio etc
As above.

> 8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis From You TO Boston
Chart of results
Media Quality
MOS
4.0 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 55.7%
Latency 0.00 0.0%
Packet Discards 0.46 44.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 1.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 7 ms
Max: 47 ms
Signaling Quality
Post-Dial Delay 125 ms
Call Setup Time 140 ms
Media Delay 297 ms

MOS Analysis FROM Boston To You
Chart of results
Media Quality
MOS
3.9 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 53.5%
Latency 0.00 0.0%
Packet Discards 0.23 21.1%
Packet Loss 0.27 25.3%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 169 ms
Packet Discards 0.7%
Packet Loss 0.8%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 3 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 142 ms
Call Setup Time 151 ms
Media Delay 175 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 22, 2006 5:12 pm    Post subject: Reply with quote Back to top

Your packet discards and losses seem a bit high, but that wouldn't explain the weird business of good received calls with trouble dialing out. Since the problem just started recently, it's clear that your basic setup isn't at fault. I'm afraid that this will require a call to customer service.

How is it that you're plugging the PAP2 directly into the modem? How do you use your computer? Is the WCG a combination modem/router?

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Steve Gray
Orlando, FL
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jakohn
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Joined: Jan 22, 2006
Posts: 4

PostPosted: Sun Jan 22, 2006 6:29 pm    Post subject: Reply with quote Back to top

Yes, the WCG200 is a combo modem/router unit. I have the PAP2 unit, 2 computers, and another switch plugged into it.
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 22, 2006 8:17 pm    Post subject: Reply with quote Back to top

That being the case, the only suggestion I can make is that you try to find a friend with broadband service who will let you plug the PAP2 into his/her setup to evaluate its performance. Other than that, it looks like a session with customer service.

I just had another thought. Is your modem/router wireless? If so, are you using a cordless phone that might be interfering?

_________________
Steve Gray
Orlando, FL
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Septguy
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Joined: Jan 23, 2006
Posts: 1

PostPosted: Mon Jan 23, 2006 7:58 am    Post subject: Dropped calls - similar problem Reply with quote Back to top

I'm having a similar problem with a little different twist.

Equipment is: Linksys wireless router - PAP2 adapter - Uniden handsfree phones. I've run the test on-line

Download 2.91 mbps
Upload - 371 kbps
92% quality
RT 39 ms
Pause 47

This system worked fine for 3-4 weeks, now it's dropping calls going out. Incoming are fine. If we connect the cable modem directly to the PAP2, Vonage works fine. We reconnect the wireless router and it will stop dropping calls for 4-5 days, then start again.
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