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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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FKandt
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Joined: Jan 18, 2006
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PostPosted: Thu Jan 19, 2006 10:49 am    Post subject: Potential Newby With Question: Reply with quote Back to top

Was close to purchasing Vanage equipment at local store (great rebates right now!). I'd done a lot of research here and thought it sounded great. Before I bought, I stumbled on something I hadn't seen discussed -- apparently anyone calling a Vonage customer and any Vonage customer calling anyone else must use the full 11 digit long distance number.

Is this true? If my neighbor calls me will he have to dial 1-xxx-xx-xxxx? Similarly, if I call him will I have to do the same? This would be for my home phone system, not a business, but we do get a ton of local calls from family, friends, neighbors, acquaintances, etc. All of them are used to simply dialing the seven digit (xxx-xxxx) number for local calls.

To me, this is a deal-breaker. Sure, the kids could put the number in their phonebook and memory dial, but no one else will. If Voip was widely used and folks were used to the idea and had to do this regularly, it might be different, but right now it seems like a real problem.

FIrst, is it correct that this is how it works? Second, anyone else have any comments about it? Has it turned out to be a real problem or am I all wet? Are there any workarounds that help mitigate this? Appreciate any advice/comments.......

- Frank
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NateHoy
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Posts: 2257
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PostPosted: Thu Jan 19, 2006 10:56 am    Post subject: Reply with quote Back to top

Well, first, this is not how it is supposed to work, and it most certainly is not how it works here in Maine. My mother, wife's grandfather, and everyone else in Maine (one area code for the whole state here in the Hinterlands) calls me with 7-digit dialing, and it works just fine.

However, Vonage buys the phone numbers in large blocks from whatever local carrier will sell them and allow a Vonage access point on their facilities.

I'd guess that seven versus eleven digit dialing depends on friendly neighboring carriers who handle exchanges in the same area code. They may, in some cases, refuse to add Vonage local numbers to their local exchange, forcing 11-digit dialing to resolve the routing of the call to the Vonage access point.

There may also be delays in adding those new exchanges to the routing tables, if they are new. If the numbers are not added to the seven-digit routing tables, you have to "force" the call into that area code by dialing the entire number.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Jan 19, 2006 11:01 am    Post subject: Reply with quote Back to top

When I first started using Vonage certian people couldn't reach me unless dialing the full 11 digit phone number. My Father in law was one of them - He was furious with his phone Company ( in thinking this was a way to charge him for calling long distance) He contacted His phone Company several times in anger, within a day or two he didn't have to use the full 11 digits.

I should add we only live like 5 miles apart and its a local call.

_________________
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ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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NateHoy
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PostPosted: Thu Jan 19, 2006 12:05 pm    Post subject: Reply with quote Back to top

maryjane -

(warning, totally irrelevant but hopefully interesting history lesson on phone switching ahead). Wink


Generally, the need for 11-digit dialing and long distance are separate issues, though at one time they used to be associated, and a lot of people think they still are.

In Maine, I use 7 digits to call everyone in the state. However, (assuming I wasn't using Vonage, of course!), local calling areas tend to be very small, and there literally is no way to know if a call is local or long distance by how you dial the number.

Way back when, under New England Telephone, you had to dial 7 digits for local, 8 ("1" + 7 digits) for in-state long distance, and 11 for out of state. In many towns, you were also allowed to use 4-digit dialing. If your local exchange prefix matched someone else's, you just dialed the last 4 digits of the phone number.

Dialing 11 digits for an in-state long distance call got you an error message. Dialing 7 digits for in-state long distance got you an error message. Putting a "1" in front of a local call got you an error message. But at least you ALWAYS knew when you were paying long distance.

As they ran out of room in local exchanges, they had to eliminate 4-digit dialing, town by town, since "3431" might match another town's new exchange "343" and the switch would get confused.

NYNEX took over, and they told everyone that local calls were seven digits, and toll calls were 11 digits, both in and out of state. There was a big flap about that, since a lot of companies that had already customized their dialing systems for Maine's clumsy system now had to reprogram their dialers to handle the "207" area code. Plus a lot of people had gotten used to 8 digit dialing.

The change was needed, though, because we were running out of local exchanges again, and a local exchange of "619-xxxx" might match an area code "619-xxx-xxxx" so again the switch wouldn't know how to route the call based on your dialing "1-619"

Verizon came in during the ten years I've been out of state, and now you use seven or eleven digit dialing (your choice) for the entire state and eleven digit dialing for everywhere else. If you are on a border town with New Hampshire, you might very well call eleven digits and not pay long distance. But if you call in-state using seven digits, it may be a toll call.

You can also opt to use 11-digit dialing for any local calls and it won't cost you a toll.

It's easier to figure out how to call someone now. But you have to look up local exchanges in your phone book to know in advance whether it will cost you money or not.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net

Last edited by NateHoy on Thu Jan 19, 2006 1:18 pm; edited 1 time in total
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ColdGin
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Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Jan 19, 2006 12:12 pm    Post subject: Reply with quote Back to top

I think the Simpsons said it best:

"It's been proven that a monkey can be trained to remember an 11 digit number. And a monkey's not smarter than you are...is it?"

"Well, how big of a monkey are we talking about?"
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maryjane
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Jan 19, 2006 12:17 pm    Post subject: Re: Potential Newby With Question: Reply with quote Back to top

FKandt wrote:


FIrst, is it correct that this is how it works? Second, anyone else have any comments about it? Has it turned out to be a real problem or am I all wet? Are there any workarounds that help mitigate this? Appreciate any advice/comments.......

- Frank


I don't think it was irrevelant in the least NateHoy. Wink

was a comment from a Customer geared toward dialing the 11 digit issue. And that its no longer an issue for this Customer.

_________________
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ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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Steve48
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Posts: 4777

PostPosted: Thu Jan 19, 2006 8:53 pm    Post subject: Reply with quote Back to top

Just to add some more complication, here in central Florida all local dialing is 10 digit (no 1). Long distance is 11 digit. Using the 1 on a local call gets you an error message. This is with POTS.

Vonage, however, doesn't seem to care whether you use the 1 or not. On the other hand, my startup kit indicated that 7 digit dialing could be used for local calls, and that turned out not to be the case. I suspect they weren't counting on places like central Florida when they wrote that.

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navydavy2001
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Joined: May 26, 2005
Posts: 1125
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PostPosted: Thu Jan 19, 2006 9:10 pm    Post subject: Reply with quote Back to top

In Eastern PA, local calls are 11 digit for POTS, while Vonage is 10 digit (less the 1).

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Steve48
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PostPosted: Thu Jan 19, 2006 9:20 pm    Post subject: Reply with quote Back to top

navydavy2001 wrote:
In Eastern PA, local calls are 11 digit for POTS, while Vonage is 10 digit (less the 1).


Does Vonage actually care? Will it screw up if you use the 1?

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navydavy2001
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PostPosted: Thu Jan 19, 2006 9:22 pm    Post subject: Reply with quote Back to top

Nope, I just tried it and using the 1 works too.

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