Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
New Forum Member
New Forum Member

Joined: Jul 31, 2005
Posts: 8

PostPosted: Tue Jan 17, 2006 6:25 pm    Post subject: "LNP Rejection - Customer Service Record mismatch Reply with quote Back to top

I submitted for Number transfer to Vonage on 20th Sept 2005. I recvd many emails from Vonage like these ones :

In regards to your number transfer request, your transfer has been
rejected because we are being informed that your telephone number has
been disconnected. In order to transfer a number to our service the
number must be active with the provider you are transferring from. If
you still wish to transfer your phone number to our service, please
reactivate the phone number with your provider and reply to this email
with the providers order number.   Also, please be advised you will
need to contact your carrier to insure that your CSR (Customer Service
Record) is updated to reflect any current changes with your account or
account information. Please notify us upon completion so that we can
continue with your number transfer.
LNP Department

Next One :
In processing your number transfer request, we have been advised by
your current phone carrier that there are issue(s) with your number
that are preventing the transfer to Vonage. In order to transfer your
number to Vonage, all issues need to be addressed so that we may
process your request:

   Your current phone carrier has a different address  name on
your account than was provided in your transfer request. For your
security, we must be able to match your account information in order
to transfer your number. Please reply to this email with the full
service address for the phone number that you would like transferred.

Please reply to this email within 30 days or your number transfer
request will be cancelled, and your temporary Vonage number will
become your permanent number. Thank you for your prompt attention to
this matter so that we may process your request in the quickest manner

Dan Nelson
Customer Care 

I struggled for 2 months. Then a Supervisor at Vonage suggested me to cancel the Number Transfer and initiate a new one, which he said he will do it. He did cancel the Transfer , but never initiated. I am stiil trying to catch hold of him... not available.

Finally I restarted the Transfer again on 23rd Dec 2005. This time Vonage guys made me talk to 3PV directly and thus I filled out an LOA over the Telephone. I was waiting .....
Then I sent an email to Vonage and this was the Reply :
There is a tentative date issued on the log for 1/17/2006. Please do
keep note that the tentative date is only a "target date" and either
may transfer prior to or may miss that date.

LNP Dept

Now today I find that L3 Communications ( my number lies in their network ) has not yet received any request for Transfer. Then I called 3PV and talked to them. They said everything was verified correctly and the information has been sent to Vonage. I again called Vonage and they now again say, that the Address on CSR does not match.
So I called my old carrier ( Lingo ) and told them frankly that I am transferring to Vonage and hence you need to update my CSR for correct address ( although the Bills from Lingo show my correct address ). The guys at Lingo say they have never heard of "CSR".....!!!!
I am so frustrated .... I dont know whom to contact ? Who is going to update my CSR ? I will appreciate any help ...

View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

All times are GMT - 5 Hours

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.23 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum