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For wipe call
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Jan 20, 2006 11:37 pm    Post subject: Reply with quote Back to top

Posted: Sun Jul 24, 2005 5:04 pm Post subject: What to post when having technical trouble with Vonage.... Reply with quote Back to top
1. Your location
2. Your ISP name and type (cable, DSL, wireless etc)
3. Upload and download speeds
4. Modem make and model
5. Type of Vonage adapter used ie RT31P2 or PAP2
6. Setup of Network ie Modem---->Vonage Adapter-->PC
7. Issue you are experiencing ie dropped calls, choppy audio etc
8. DETAILED results from www.testyourvoip.com with a test call to Boston.

This will help you get the answers/resolution faster if you can post that first....

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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dudeicon
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Joined: Jan 16, 2006
Posts: 8

PostPosted: Sat Jan 21, 2006 12:50 pm    Post subject: Reply with quote Back to top

1. Houston,TX.
2. Road Runner Cable Broadband
3.Upload up to 50/kbs-Download up to 600/kbs
4.Toshiba PCX1100U
5.Adatper RT31P2
6.Network setup Modem---->Vonage Adapter-->2 PC s
7. Frequent dropped calls
8. http://www.testyourvoip.com/details.html?id=M8CGWG
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mundy5
Member of the Week
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Sat Jan 21, 2006 1:57 pm    Post subject: Reply with quote Back to top

I can virtually guarantee that you will have call quality issues because of your speeds.

dudeicon wrote:
3.Upload up to 50/kbs-Download up to 600/kbs


If your upload speed (i.e. from you to the person you are calling) is only up to 50kbps and Vonage is normally defaulted to using 90kbps, then you have exceeded your speed and therefore, the quality of the call will suffer significantly.

To make matters worse, you have very bad packet loss and discards both ways. This easily explains why you have bad dropped calls.

It does not automatically imply however, that you have a bad Vonage router.

I suspect that your speeds of 600 down / 50 up is not the advertised speed from your Road runner cable company.

Run the test by connecting your computer directly to your modem and see if your results are any better. That would be a better test of whether your Vonage router is really the problem.

If the results are similar then the problem is not your Vonage router, but your ISP. I would call them and ask them to come out and check your signals and cables.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jan 21, 2006 8:35 pm    Post subject: Reply with quote Back to top

I agree on all of Mundy's points. What's really disconcerting is that those speeds are simply not consistent with cable service. Something is screwy somewhere.

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Steve Gray
Orlando, FL
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dudeicon
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Joined: Jan 16, 2006
Posts: 8

PostPosted: Sat Jan 21, 2006 9:52 pm    Post subject: Reply with quote Back to top

The first router I had didn't drop the calls though. It wouldn't disconnect from the internet randomly. It seems like a load balancing issue. Does Vonage stock a dfferent type of router besides the one I have?
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PhotoJim
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Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Sat Jan 21, 2006 10:02 pm    Post subject: Reply with quote Back to top

You can use dialup from Vonage just fine. I can get 50Kbps + connects with a good modem. (Sucky modems won't do as well though. No need to use a crappy modem anymore; you can buy USR V.Everything modems for nothing now.) Use *99W (or *99, - including the comma - if you can't use W, like Windows won't let you do) as a dial prefix.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Jan 21, 2006 10:10 pm    Post subject: Reply with quote Back to top

Dudeicon,

Let me suggest that you temporarily remove the Vonage adapter from your setup and plug a computer directly into your cable modem. Then repeat the speed tests and Voip tests. Post the results.

Is the speed you're getting consistent with what Road Runner is promising? I find it hard to believe. If removing the adapter doesn't get you decent speed, and if Road Runner promises more, then you need to talk to them about it. If removing the adapter substantially improves your speed, then I suspect that you have a bad adapter. That would be a subject of discussion with Vonage.

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Steve Gray
Orlando, FL
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enodo
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Joined: Nov 01, 2005
Posts: 44

PostPosted: Sun Jan 22, 2006 9:18 am    Post subject: Reply with quote Back to top

I use dialup over Vonage, because I need to get access to some computers that are only accessable that way. I had to lower the speed to 9600 baud however. That's the speed of a fax, BTW. I did bring home a computer from work one day, at it was able to connect at a higher speed, but I don't know why.
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PhotoJim
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Joined: Mar 04, 2005
Posts: 182
Location: Regina, SK, Canada

PostPosted: Sun Jan 22, 2006 5:01 pm    Post subject: Reply with quote Back to top

Enodo, cheap modems suck when you use them over Voip. Perhaps the second computer you brought home had a half-decent modem.

I've had good luck with US Robotics V.Everything modems, although the Conexant in my notebook also works pretty well considering that it is a softmodem.
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dudeicon
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Joined: Jan 16, 2006
Posts: 8

PostPosted: Thu Jan 26, 2006 5:40 pm    Post subject: Reply with quote Back to top

I apologize for not responding sooner. I am off the modem subject, but do wish to attempt to correct the dropped calls situation. I will be troubleshooting this weekend, hope to receive feedback from my posts.
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