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hhomes
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Joined: Jan 16, 2006
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PostPosted: Mon Jan 16, 2006 12:49 pm    Post subject: Help Setting up Motorola ATA Reply with quote Back to top

I just purchased the Motorola ATA device and I am having trouble configuring it to work with my Voip. Below is the information that they gave me. Can anyone help with explaining where what needs to go?

username: 7043072940

password: *******

domain: sip.sipmedia.com



username: 7043072941

password: ********

domain: sip.sipmedia.com

I actually have service with a different service provider. I just had no other forum to turn to for help. My Voip provider was not very helpful except for providing me with the info above.


Last edited by hhomes on Mon Jan 16, 2006 2:17 pm; edited 1 time in total
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NateHoy
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PostPosted: Mon Jan 16, 2006 1:22 pm    Post subject: Reply with quote Back to top

Is that a Vonage Motorola ATA? If so, it probably doesn't have a place for entering SIP information - Vonage devices are generally locked for the Vonage network only. They disable the SIP setup screens (at least they do on my WRTP54G).

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ColdGin
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PostPosted: Mon Jan 16, 2006 1:32 pm    Post subject: Reply with quote Back to top

yeah what kind of Motorola ATA is this? where did it come from? Just what are you trying to pull here mister. Vonage devices don't have to have SIP information configured into them. If this is some random ATA it won't work because the Vonage network won't recognize the MAC address. So you'll get this instead:

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atnet
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PostPosted: Mon Jan 16, 2006 2:46 pm    Post subject: Reply with quote Back to top

Guys, read his post Smile

"I actually have service with another service provider. I just had no other forum to turn to for help. My Voip provider was not very helpful except for providing me with the info above"

He's just looking for Voip help in general, he's not trying to get a non-Vonage device to work with Vonage... Cool
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NateHoy
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PostPosted: Mon Jan 16, 2006 2:48 pm    Post subject: Reply with quote Back to top

atnet wrote:
Guys, read his post Smile

"I actually have service with another service provider. I just had no other forum to turn to for help. My Voip provider was not very helpful except for providing me with the info above"

He's just looking for Voip help in general, he's not trying to get a non-Vonage device to work with Vonage... Cool


Yes, he edited in the explanation after we posted our questions as to whether it was a Vonage device. Wink

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atnet
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PostPosted: Mon Jan 16, 2006 2:58 pm    Post subject: Reply with quote Back to top

I will go crawl back into my hole now.... Cool
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NateHoy
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PostPosted: Mon Jan 16, 2006 2:59 pm    Post subject: Reply with quote Back to top

I'm not familiar with the ATA itself, but I assume there has to be a configuration screen somewhere.

What exact model number is the Motorola ATA? The VT1000?

Click here for Motorola's page on the VT1000

Click here for the Motorola VT-1000 User Guide (in PDF)

If it's a different model, they have user guides for most of their audio gateways. It appears that they tend to support web interfaces, so it should be a matter of going to the setup screens on the device and finding "VoIP Setup" or "SIP Setup" and entering your server, user, and password information so the device can log into your Voip provider.

The relevant instructions seem to start around page 19 of the user guide, though they seem to imply that your service provider should be inserting this information into the device.

Can you log on to the Internet with a computer attached to the device? Just to verify Internet connectivity?

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NateHoy
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PostPosted: Mon Jan 16, 2006 2:59 pm    Post subject: Reply with quote Back to top

atnet wrote:
I will go crawl back into my hole now.... Cool


It's all good. No worries. (grin)

The problem with editing a post is that no one sees the notification that something has been edited, so no one ever goes back and checks. So your note made me take a second look so I could understand what he was up to anyway. So it was helpful, though unintentionally so (big grin)

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dconnor
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PostPosted: Mon Jan 16, 2006 3:04 pm    Post subject: Reply with quote Back to top

It has been edited again, by me.

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