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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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A2T
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PostPosted: Sun Jan 15, 2006 2:01 pm    Post subject: Soon to Be New User..But I Have Concerns...Help Convince Me. Reply with quote Back to top

I just signed up for Vonage in Atlanta hoping it will be nice to finally stick it to Comcast for years of bad, expensive service, with a Mexican radio station constantly playing in the background on all my phones. However, Im finding it quite difficult to get answers to some very basic questions that I thought would have been front and center on their website. I would very much appreciate any input you can offer one the following questions.

Vonage sent me the welcome kit with all that is needed. Ive read up on what to do, but still have the following concerns :

1. My wife runs a business out of our house. We absolutely cannot afford to loose our current home phone number for even a week, let alone a month or so. Vonage says they can transfer the existing number, but that will take months. What will happen in the interim when a client calls our pre-Vonage home number? Will they get a number disconnected error message or something? Is there a way to inform callers to the pre-Vonage # of the temporary virtual # ? Vonage told me they will keep the existing service active while the number is being transfered to Vonage, but Im skeptical. This would be a show stopper, dont even bother answering following questions if so.

2. We have 3 phones on 3 levels in our house. Can we still use all the phone jacks in our house somehow, or must I run new wiring? This would be show stopper #2.

3. We have an alarm which calls out through phone lines to a monitoring station. How will this work using the Vonage system? How will they know our address to send police/fire to?

4. Our Comcast cable modem seems to go up and down at a whim. It requires me to unplug the cable modem and wireless router to reset it. Comcast says its because of "momentary lapses in the signal". I have another name for it. Anyway, if the cable modem goes down, and nobody resets it for a few days, what happens to the calls going to our home #? Can they still leave Vonage voicemail messages?

Im very interested in the Vonage service, but really concerned over the customer service so far, and not being able to get a clear answer on these simple questions. Thanks for helping!

Paul
Atlanta, GA
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navydavy2001
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PostPosted: Sun Jan 15, 2006 2:26 pm    Post subject: Reply with quote Back to top

Paul,

I'll do two, three, and four, and one of the porting-savvy people can do the other one.

2. Yes, you can absolutely use house wiring. Very simple. Just disconnect from your landline (Verizon) and connect it to Vonage.

3. There is a forum here that addresses alarm concerns. I understand there is much success with making it work, however, your specific setup might require you to do some configuration chages. Not impossible.

4. If you lose connection, your customers can still leave a voicemail. You will get a notification of the voicemail in your email box, which may or may not include a .wav file of the message. You can also set up a forwarding number, so if the network is down and someone calls in, it will go to the alternate number (ex. cell phone).

Hope this helps!

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A2T
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PostPosted: Sun Jan 15, 2006 2:53 pm    Post subject: Reply with quote Back to top

Dave, much thanks for reply!

When you say " 2. Yes, you can absolutely use house wiring. Very simple. Just disconnect from your landline (Verizon) and connect it to Vonage."

Does this mean I would connect the broadband router directly to the wall jack, and then be able to use ALL wall jacks in house? I have heard that, but in reading the LinksysRTP300-VD Router manual, it says specifically NOT to do that, on several pages. Which makes me think you can only have 1 phone, and it must be connected to the broadband router.

The exact warning it gives is :

"Do not connect the Phone port to a telephone wall jack. Make sure you only connect a telephone or fax to the Phone port. Otherwise, the router or telephone wiring in your home or office may be damaged."

Paul
Atlanta, GA
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reebok
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PostPosted: Sun Jan 15, 2006 2:54 pm    Post subject: Reply with quote Back to top

while your number is being ported, your setup works exactly the same. Vonage only comes into play after the number is ported. in the interim, the virtual number is provided so you can use the Vonage service right away if you want to. if another Vonage user were to call your number being ported, it would ring the Vonage line (since it never leaves the Vonage system, it doesn't know Vonage doesn't actually own that number yet)
it is possible when the port is actually happening that callers may get a 'number disconnected' type message. for me this lasted 3 hours or so. the lnp forum has more info I'm sure.
and it may take months, but it make take only days or weeks. everyone's experience is different. technically Vonage claims no longer than 20 business days.

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navydavy2001
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PostPosted: Sun Jan 15, 2006 3:06 pm    Post subject: Reply with quote Back to top

Paul,
I think they say that only because most people don't/won't know how to isolate the wiring outside of the house. If you didn't disconnect the outside wiring, you could fry the adapter with voltage from the old phone company. We can show you how to do it, and do it safely to satisfy your needs. Check the forum labeled "Hard Wiring" and you'll see alot of people doing it successfully.

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PostPosted: Sun Jan 15, 2006 9:31 pm    Post subject: Reply with quote Back to top

Paul,

You've gotten good answers to all your questions, but let me add three bits of advice. First, before you make your decision, go to www.testyourvoip.com and make a test call to Boston. This will give you a good idea of how well Voip works with your internet service. Second, Voip is only as good as your internet service. If your service is up and down, you'll be losing phone service whenever it happens. As others have told you, Vonage allows for that and sends calls to voicemail, but it's still inconvenient. If you can live with that, go for it. If not...

Third, rather than transferring your number right away, give Vonage a try and make sure that you like it. You can go through the transfer process later. It will cost you $10 extra that way, but you'll have the option of bailing out and keeping your number with your existing service if Vonage doesn't pan out for you.

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turbo53
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PostPosted: Mon Jan 16, 2006 9:13 am    Post subject: Reply with quote Back to top

Paul:

On the home wiring issue, check out this link:

http://www.vonage-forum.com/home-wiring-installation-guide.html

Don't be intimidated by the size of this page. They go into excruciating detail but if you read through it, you'll see this is pretty easy. The main message is this: Be sure to label the outside phone box so that the phone company knows that you've deliberately disconnected it.

It is easy to imagine the following situation. Your neighbor calls the phone company to complain that they have a problem. Then the technician gets the address wrong and comes to your house by mistake. He sees that the wiring is disconnected and thinks "AHA...here is the problem" then reconnects it.

I have put signs both inside and outside the box, put electrical tape over the connectors, and sealed the box with tie wire. Someone would really have to go out of his way to ignore all this and reconnect it.

_________________
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PhotoJim
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PostPosted: Mon Jan 16, 2006 9:40 am    Post subject: Reply with quote Back to top

One other thing - if you're not entirely convinced about Vonage, don't port right away. Get call forwarding on your land line, and a new number on Vonage. Forward the former to the latter. Once you're convinced that you want to stay with Vonage (and I suspect that you will be, once you figure out the logistics), then do the port.

As for your alarm, your system sends a code to the monitoring station to identify itself - so if the alarm company already knows where you live, it will after you move to Voip, too.
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ColdGin
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Posts: 423

PostPosted: Mon Jan 16, 2006 12:05 pm    Post subject: Reply with quote Back to top

Definitely check the integrity of your internet connection and get a good solid cable modem - DOCSIS 2.0 is a must - don't cheap out because Vonage is only going to work as well as your internet connection. If the thought of possibly having to upgrade equipment makes you see red, keep on movin.

Since you mentioned that you were getting a Mexican station in your phones,it may be that it's coming either through a cheap cordless phone or your home wiring is acting as an antenna picking up a nearby station. So when you disconnect from the NID to try and run house wiring it could get louder. test it out and see. Ay caramba!

Before you do anything with changing home wiring or porting numbers definitely try it out for the 30 days.
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PostPosted: Mon Jan 16, 2006 12:11 pm    Post subject: Reply with quote Back to top

I have a RTP300 router and have my whole house wired to it..

I disconnected bellsouth at the box outside....

(was told to do this because there would be voltage in the line if i didn't) ....

I also have a security system.....I plugged the router into my wall jack ,and all my phone jacks come to life......No problems...
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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