Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
A2T
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2006
Posts: 18

PostPosted: Sun Jan 29, 2006 9:33 pm    Post subject: Hooked up... Reply with quote Back to top

Alright, back from business travel and had a chance this weekend to hook up the Vonage. I just have 1 phone going to it now, seems to work very well.

I even called Comcast to ask about their Voip, and was treated to their usual 15 minutes of hold music. This provided a great test, as I downloaded a bunch of stuff while waiting. When I finally got a dimwit on the line, I asked some questions and kept the downloads max'ed. No problems to report!

I also looked into the home wiring, but I think I may need a telephone guy to come out and hook it all up. I did not see an easy disconnect inside the box like shown in this pic



from the wiring instructions link someone posted earlier.

All I have within the box is a bunch of wires, some splice together, some not. Very confusing...this might be related to cause of mexican radio station playing, but Ive got a great alarm guy and he will figure all this out. I saw plenty of twist connection wire splices in there, so I'll be sure to have him put in the correct kind of splices.

Oh yeah, got back from business in China. 1 phone call to US cost $112 US ! Would have been nice to simply plug in the Vonage box to the in room ethernet...good thing my company has to pay it.

Thanks for all help so far. Cant wait to get completely hooked in to Vonage. The features are addictive! Voice attachments to email notification are a great idea.

Paul
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sun Jan 29, 2006 9:48 pm    Post subject: Reply with quote Back to top

I think the easy disconnect is that plug just below center vertically and centered horizontally.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
A2T
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2006
Posts: 18

PostPosted: Sun Feb 05, 2006 8:55 am    Post subject: Reply with quote Back to top

yeah that pic isnt of my box, its from the help link.

I'll take a pic of my box and show you..just a bunch of wires twisting together. House was built 2003.
View user's profile Send private message
A2T
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2006
Posts: 18

PostPosted: Sat Mar 04, 2006 9:28 pm    Post subject: Reply with quote Back to top

OK - some updates on this whole process.

Vonage ported the old phone # over in about 30 days. During the process, we never lost calls coming to old #. Score 1 for Vonage!

I tried to look at the phone box to get all the phones in the house working. No dice. My box did not look like anything shown in the link showing how to do this. So, we only had 1 phone working in the house, and no alarm. Minus 1 Vonage.

I paid a phone tech $65 to get all the phones working + alarm. Vonage ofcourse wanted nothing to do with this cost. Minus 2 Vonage. It took the phone tech (who was VERY savy in Voip) about 2 hrs to get it all working right. The house was built in 2003 and wired correctly for phone and alarm, according to tech,

Now that the Vonage service is working on all phones and alarm is working too, Im satisfied with performance of phones.

Vonage would do better to arrange professional techs to come out and ensure everything is working properly from day 1 instead of just sending a modem, some cable, and incomplete instructions backed by tech support in India.

For instance, Comcast (which charges $39 month for Voip) takes responsibility for ENTIRE install and sends a tech out to get everything working correctly from day 1. They also have vastly superior customer service to Vonage, being that they can send techs out immediately should anything go wrong.

To be honest, Comast is a better deal, even though more expensive per month. When I have to get another tech out down the road, costs will add up. If the Vonage service requires me to pay for techs coming out, I will cancel and do Comcast to simplify my life a bit and hedge repair costs. Im actually a little surprised Vonage would downplay the whole phone wiring and alarm wiring issue. It was NOT straight fwd, and definitely not something I could have done (and Im a mechanical engineer who also rebuilds cars in my spare time).

Anyway, thats my story so far. Thanks for helping and listening.
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Sat Mar 04, 2006 10:15 pm    Post subject: Reply with quote Back to top

Well, to each his own. I have no excuse for Vonage's poor technical support in general, but I don't fault them for not providing support for house wiring or on-site technicians. Most of us are with Vonage for the cost savings. If it's worth it to you to pay $14 (or $24) more each and every month forever that's fine, but most of us don't want that.

For what it's worth, these days most POTS companies don't support house wiring either. Their responsiblity ends at the junction box outside the house. If you have a problem inside the house (and I did), you're looking at a technician bill there, just as you did with Vonage.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
A2T
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2006
Posts: 18

PostPosted: Sun Mar 05, 2006 10:39 pm    Post subject: Reply with quote Back to top

Well, Im in it for savings, but I dont have time to deal with problems either. I need the most simple solution. When I call Vonage, I get a guy in India who I can barely understand. Wen I call comcast, sometimes the wait time is long but I always get an english speaking person who usually solves the problem.

For instance, I had to call Comcast broadband technician to help me set up the Vonage modem! He did, too. And very well.

I want to route for Vonage, but cmon. They have a long way to go.

It took me a while to find a decent phone repair guy and Im a little upset with Vonage total lack of concern for the process. I had to peice together the install using Comcast support and paid support. That shouldnt happen. Vonage entire business model should revolve around a quick, clean, seemless installation. It doesnt.
View user's profile Send private message
navydavy2001
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Sun Mar 05, 2006 11:21 pm    Post subject: Reply with quote Back to top

Vonage entire business model should revolve around a quick, clean, seemless installation. It doesnt.

It does. You order an adapter, get a phone number or transfer one in, connect to your HSI, and go. Of course, it's never that simple, but they can't possibly contend with every single setup there is out there. They give the basics, the majority of configurations, but for advanced and house specific stuff, that's on the consumer. But hey, as long as this place is around, you shouldn't have any worries.

_________________
http://www.thejeffriestube.com
View user's profile Send private message Visit poster's website
xene
New Forum Member
New Forum Member


Joined: Mar 05, 2006
Posts: 4

PostPosted: Mon Mar 06, 2006 8:02 am    Post subject: buy... Reply with quote Back to top

1
1. when you port your phone # to Vonage it usually takes 10-14biz days ONLY. rest assured you wont be missing any phone calls bec for the duration of the porting your existing phone service is still active (basically, we need your phone service/acct active to be able to port your phone #). So, all calls made to your phone number is still routed to you. Also, for the time being that Vonage is porting your #, you will be assigned a temp. Vonage phone #, reason for this is for you to be able to use Vonage as soon as you get your equipment and the temp # is actually linked to your existing phone #.
But as soon as the phone# has been completely ported, Vonage automatically cancels your phone service w your telco.

2.no need to rewire. You can actually hook up the adapter that Vonage provided to any wall/phone jack in the house but of course the one nearest the modem is preferable since you also have to hook up the adpater to your modem...this sends out the signal all over the house (covered by your phone wiring), even if you've already cancelled your phone service--it works!

3. FROM THE HELP PAGE:
NOTE: If you have a home alarm system that connects directly into your home telephone line, we do not recommend trying to modify your phone wiring yourself. If a home alarm system is involved, the procedure is not as simple as merely disconnecting the lines in the Network Interface Unit (NIU). Instead, you have to connect your Vonage phone adapter to your inside wiring before it connects to the alarm, which is more complicated. If you want to modify your phone wiring to distribute Vonage throughout your home and you also have an alarm system, we recommend hiring a professional electrician or telephone technician to do the modifications for you.

Additionally, it's important to note that while Vonage can work with a home alarm system, we do not recommend it. If for any reason you lose your Internet connectivity - due to a power outage or problem with your Internet service provider, for example - Vonage will not work, and your alarm system will not be able to make an emergency call if it's triggered. For this reason we recommend you keep a basic traditional landline dedicated to your home alarm system and use Vonage for the rest of your calling needs.

Hope these helps Wink
View user's profile Send private message
A2T
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 15, 2006
Posts: 18

PostPosted: Wed Mar 08, 2006 10:49 pm    Post subject: Reply with quote Back to top

>They give the basics, the majority of configurations, but for advanced and house specific stuff, that's on the consumer.


Im saying all this b/c I want Vonage to be better than Comcast - to me, Comcast is Microsoft.

It really shouldnt be "on the user". If you want to keep a customer, you treat him like his business is the most important asset to your company. You build a strong business like that.

So, to that end, Vonage SHOULD get involved in the install. Like Ive been saying, it is not as simple as plugging a phone jack into a wall (you will fry your phone modem). My specific situation is not uncommon. Just about every house built in Atlanta (theres like a million of em) use traditional phone lines, and have an alarm. All million of these houses would need some sort of technical support for installation of Vonage. Currently, there is none. Thats a big problem for Vonage. I talk to friends about Vonage all the time (because I like the idea, just not the execution). They are not electrical engineers, they dont want to have to go through what I did. Guess what ? They are Comcast customers for that reason because Comcast will handle it.

Vonage could get them to be their customers if they took installation seriously. Bottom line - it IS Vonage problem, and they better address it. Comcast now has Voip in Atlanta, and they will eat Vonage for lunch if Vonage cant deliver a superior product.

Superior in this case means : lower price, better customer service, as good or better performance, easier installation. So far Vonage is 2/4. I want them to succeed, so I bring all this up to help.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New pattiyi3
New Today 7
Yesterday 6
Total 99008

Who Is On Site
Visitors 91
Members 0
Total 91


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.93 Seconds and 618 Pages In The Last 60 Seconds
The Vonage VoIP Forum