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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
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Ruppel
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Joined: Jan 15, 2006
Posts: 3

PostPosted: Sun Jan 15, 2006 1:07 am    Post subject: Internal Vonage problems porting # back to phone company Reply with quote Back to top

I thought I would share my experience with Vonage today.

A few months ago we signed up for the Vonage service. We were supplied with a virtual number with the service. We decided to switch our existing local phone company phone number to Vonage. Which was completed without a problem.

Members of the family were not pleased with the internet phone so we decided to go back to the regular phone company. I believe the problems were more related to the operation of the internet connection rather than a problem with the Vonage service.

Here is where Vonage customer support really messed up.

When we ported the phone number back over to our local phone company we were left with no phone number. The Vonage dashboard listed the only phone number available as the one that we just ported back to the local phone company. They had also deleted the virtual number that was given at the time of signup.

So we were left with no phone number for people to contact us using the Vonage service with. Which is understandable. A quick email to Vonage customer support should fix this.

My first email resulted in them telling me to setup a new virtual number. Rather than going on about the 2nd email telling me to get a virtual number and telling me it would be free, not being able to be connected with a live agent, holding for 10 minutes and having someone answer the phone and repeat that they couldn't hear me on the phone (apparently a bad phone connection, .. how ironic Smile, the 2nd agent transferring me to the billing department because it was no longer a technical issue, 10 minute hold, the 3rd agent telling me that they did not have the ability to issue credits because they were not an "Advanced Billing Representative", another hold for 15 minutes, and finally to the 6th person I delt with.

The 6th rep that I communicated with had a very hard time understanding basic logic and felt the need to tell me she understood and that I was not understanding. After explaining the 4th time slowly and making sure that she was following me on every step of logic. ex. (the phone number transferred to qwest, I no longer have a phone number for people to call me on, does that make sense?) Apparently the first 3 times it did not, but I'm happy to report that on the 4th time of explanation and 15 minutes into the call she did understand. She was finally able to issue a new virtual number and because it was her fault she was suddenly in a 'jolly' and courteous mood. She explained that my first contact via email should have fixed the problem by the techs simply issuing a new number for the Vonage service. Sounds like an internal communication problem in the company. I'm going to send them a copy of this as well, in hopes they can provide better customer service is this should happen to any poor sap in the future.

My god, this issue must come up more than once? I'm very surprised.

My phone is operational again and the fees were reversed.
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trekologer
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PostPosted: Sun Jan 15, 2006 4:05 pm    Post subject: Reply with quote Back to top

Or you could have changed your Vonage phone number in the web account in about 2 minutes...
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