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Michael3
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Joined: Jan 13, 2006
Posts: 2

PostPosted: Fri Jan 13, 2006 10:23 am    Post subject: Poor Call Quality for call recipient when dialing 800# Reply with quote Back to top

1. Location: Baltimore

2. ISP name and type (cable, DSL, wireless etc): Adelphia Cable

3. Upload and download speeds:
Download: 1.14
Upload: 338
QOS: 41%
Round Trip Time: 67ms
Max Pause:500ms
Support for 4 Voip connections

4. Modem make and model: Linksys BEFCMU10

5. Vonage adapter: Linksys RTP300

6. Setup of Network: Cable Modem> Wireless Router (Linksys BEFW11S4)>Vonage Adapter

7. Issue: When I call an 800 (or 888, or 877) number, the receiver hears a choppy call, almost oscillating call. If I dial the call recipients direct number, there are no problems. I have no problems on my end. Typically I am dialing Accessline 800 numbers. Accessline claims other Vonage users have similar problems. I search the forum with no results. Vonage customer service could not find an issue. This does not occur with only Accessline numbers. It seems that any 800 number is a problem. I have also experienced the issue with Premier Conferencing 800 numbers.

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

Media Quality (Bal>Bos)

MOS 4.1/ 5.0

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)

Round-Trip Latency 269 ms

Packet Discards 0.0%

Packet Loss 0.9%

Loss Periods Min: 20ms, Avg: 20ms, Max: 20 ms

Jitter Min: 0, Avg: 20, Max: 130ms

Signaling Quality
Post-Dial Delay: 63ms
Call Setup Time: 78ms
Media Delay: 266ms

Media Quality (Bos>Bal)

MOS 4.4 / 5.0

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)

Round-Trip Latency 269 ms

Packet Discards 0.0%

Packet Loss 0.1%

Loss Periods Min: 20ms, Avg: 20ms, Max: 20 ms

Jitter Min: 4, Avg: 6, Max: 20ms

Signaling Quality
Post-Pickup Delay: 177ms
Call Setup Time: 191ms
Media Delay: 212ms
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Michael3
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Joined: Jan 13, 2006
Posts: 2

PostPosted: Mon Jan 16, 2006 11:17 am    Post subject: Reply with quote Back to top

Any ideas?
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Steve48
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Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 16, 2006 7:58 pm    Post subject: Reply with quote Back to top

Grasping at straws here, but you don't seem to be getting much action. Your uplink packet losses seem a little high, but I have no idea why that would only affect calls to 800 numbers. Do you get similar results if you eliminate the routers and plug your computer directly into your modem?

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Steve Gray
Orlando, FL
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NateHoy
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Vonage Forum <b>MVM</b>


Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Jan 16, 2006 8:09 pm    Post subject: Reply with quote Back to top

Did the Vonage rep have any trouble hearing you when you called their 800#? Not that THAT means anything, since 800#'s are probably routed inside their network and go to the reps using Voip.

I suspect, when you hear bad audio, or more often get remote reports of bad audio, on one particular type or area of call, that the Vonage->POTS gateway that is handling those calls is probably overloaded or has a problem.

Generally, conference calls have non-800# access lines. I always ask my co-workers to give me non-800# gateways because their departments are being charged ten or more cents per minute (and my con calls generally last 2-3 hours), and my long distance is free, so why waste their money?

Obviously, that doesn't fix your problem (sorry, I don't work for Vonage and if they saw me heading for their router rooms with a screwdriver, they'd probably call Armed Response, plus I wouldn't have a clue). But maybe you can use non-800#'s for some of your applications.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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