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gennyj
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PostPosted: Thu Jan 12, 2006 11:39 pm    Post subject: Disconnected/ dropped calls: units outside the US Reply with quote Back to top

For those who use thier Vonage phones outside the USA: have you been having problems with your phones lately? I guess to be more specific... anyone here who is currently using Vonage in the Philippines and using PLDT? I started having problems a little over a week ago. I can't even stay for over a minute on the phone because it gets cut off. At first we thought it might be the phone battery--- but we're sure its not. we've reset the phone several times. And usually, after the conversation is disconnected, the dialtone comes back after a few seconds and you can make calls again. But the connections just don't last. Does anyone have an insight on how to fix this? Is it possible for PLDT or for any high-speed internet provider to actually deliberately "mess" with Voip services like Vonage so that they can sell their own product/ service?
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Steve48
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PostPosted: Fri Jan 13, 2006 11:46 am    Post subject: Reply with quote Back to top

That's certainly a possibility, but why don't you provide us with the information listed in the sticky at the top of the forum, and see if we can spot some other problem.

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gennyj
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PostPosted: Wed Jan 18, 2006 2:26 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
That's certainly a possibility, but why don't you provide us with the information listed in the sticky at the top of the forum, and see if we can spot some other problem.


Not sure what you meant by "information listed in the sticky". Sorry.

But my IT guy in the Philippines emailed me today with the following question:

"Hi! I tried the intructions you sent me re resetting the Vonage box but it seems that we are using a different type of Vonage box. The reset of this unit (Cisco ATA 186) is based on the button on the unit. You press the button and listen to the voice on the phone. I searched in the internet on how to reset it and found it. Reset is: press the button and press "FACTRESET" value on phone number 322873738 and press # sign. But the problem is, if i press those buttons, it asks me for the password. Any idea about the password?
By the way the problem of this unit is NO DIAL TONE. According to Cisco tech support if no dial tone you need to register user account on the unit. I have no idea about it Smile please advice."

Any ideas? The only password I have is the password to my account--- I don't think that's what he needs. Thanks.
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Steve48
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PostPosted: Wed Jan 18, 2006 9:11 pm    Post subject: Reply with quote Back to top

gennyj wrote:
Steve48 wrote:
That's certainly a possibility, but why don't you provide us with the information listed in the sticky at the top of the forum, and see if we can spot some other problem.


Not sure what you meant by "information listed in the sticky". Sorry.


There are two posts that are always at the top of the forum page, even though they're old. They "stick around" because they're helpful to so many people. One of them describes the information that you should post if you're having trouble. The one I'm talking about is right here.

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chash
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PostPosted: Sat Mar 18, 2006 11:15 pm    Post subject: PLDT Reply with quote Back to top

This does not sound like a block on vonage's sites as the issue would not be intermittant. The effect could be caused by QoS bandwidth filtering. Do you have that capability in your network. The key ports would be: 4569 - IAX2, 5004 - RTP, 5036 - IAX1, and 5060 - SIP. It is also possible that Vonage is the problem. They specifically state in their (non-business) contract that use outside the US is not supported.

As for the last question above, it is very possible for PLDT to do this kind of thing and they started selling Voip as of this past fall so they clearly have motive to bandwidth regulate Voip of their DSL customers who have not subscribed to the PLDT Voip offering.
http://www.pinoytechblog.com/archives/pldt-voip-for-dsl-subscribers
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