loosing dial tone & service

Posts: 1 · New Forum Member Joined: Mar 17, 2004 Posts: 1

i have had this service for only 2 days & each evening i've had to unplug phone adapter then plug it back in & allow it to reset then i get dial tone back. last night i got tech on phone thayt had me do this. he could not explain why it happened. now again tonight same thing,but i can't reach tech support.cable modem working fine. no probs. no other equip connected(router,etc.) cordless phone plugged into adapter. please help. thanks jimbo

Guest

i got the same problem, -_- cant get hold of anybody at Vonage Mad

Posts: 433 · Posted: Thu Mar 18, 2004 2:12 pm Post subject:

Are you on cable or DSL for your Internet Service?

Posted: Fri Mar 19, 2004 5:46 pm Post subject:

i have cable modem. it seems that it happened after being online for awhile. i wonder if it lost connection with server or something maybe need bandwidth adjustment? jimbo

Posts: 433 · Posted: Fri Mar 19, 2004 6:47 pm Post subject:

Have your cable company check your line for "noise".

You might notice at the time of day that the service drops, the
speed of your connection drops.

Just a thought.

Posted: Sat Mar 20, 2004 9:05 am Post subject:

well it seems if you visit dashboard on Vonage website then check your voicemail while online you loose your dial tone i just read that on another thread. i haven't done that since 2 days ago ( nor will i ever again) & i haven't experienced any probs with phone service. thanks for replies jimbo