I know I am having the same trouble a lot of people are out there, but I also know each situation is a little unique so any help would be greatly appreciated.
Basically, mid-phone call or just at random times (about every 30 minutes) my router will recycle and my internet will go down. I usually have to unplug everything wait a few minutes and plug everything back in again. I know I don't have to say that doing this every 30 minutes makes for a very unproductive day My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL
My set up is the following:
Cable Modem (Motorola SB5120) to WAN Slot in Vonage Router (Motorola VT1005V) -> Internet Slot in Vonage to Netgear Wireless Router (MR814v2).
The Router and Netgear are 7 feet apart with my wireless phone in the middle splitting the difference in distance.
Media Quality MOS 3.8 / 5.0 (Best with G.711 is 4.4)
Codec G.711 (PCM at 64kbps, 20ms RTP payload, 80kbps IP BW) Round-Trip Latency 231 ms Packet Discards 2.3% Packet Loss 0.0% Loss Periods Min: 20 ms Avg: 20 ms Max: 120 ms Burst Loss
Jitter Min: 0 ms Avg: 9 ms Max: 170 ms
Signaling Quality Post-Dial Delay 156 ms Call Setup Time 172 ms Media Delay 344 ms
Thank you for any help!!!
reebok Vonage Forum MVM
Joined: Oct 24, 2004 Posts: 3198
Location: Lakeland, FL
you have a lot of packet discards but since you don't mention any garbled or bad audio, I assume you don't have any. how are your devices set up in the room? sounds like it could be an overheating issue.
I'm not sure how to answer the question. Do you mean all the things I have in my office or just the vonage/modem/netgear? And do you mean how are they plugged into each other or into the wall?
Basically, mid-phone call or just at random times (about every 30 minutes) my router will recycle and my internet will go down.
Does this happen when you're not making phone calls?
ajkk77 wrote:
I usually have to unplug everything wait a few minutes and plug everything back in again. I know I don't have to say that doing this every 30 minutes makes for a very unproductive day My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL
My set up is the following:
Cable Modem (Motorola SB5120) to WAN Slot in Vonage Router (Motorola VT1005V) -> Internet Slot in Vonage to Netgear Wireless Router (MR814v2).
The Router and Netgear are 7 feet apart with my wireless phone in the middle splitting the difference in distance.
Wireless phone? Is it a 2.4 GHz phone? If so, it could be interfering with your wireless router and causing odd behavior.
Downstream Value Frequency 633000000 Hz Signal to Noise Ratio 32 dB QAM 256 Network Access Control Object ON Power Level -8 dBmV
Upstream Value Channel ID 6 Frequency 21000000 Hz Ranging Service ID 3722 Symbol Rate 3.200 Msym/s Power Level 46 dBmV
OK, the cordless phone shouldn't be a problem (but it wouldn't hurt to try with a nice simple corded analog phone). Since you're dropping internet and phone calls as well, it would seem that your router isn't the culprit, leaving the Vonage adapter and your internet service.
Focussing first on the dropped packets, I'd try plugging your computer directly into your modem and repeating the Voip test. If the dropped packet situation doesn't improve, you may have an ISP issue, and you should discuss it with them. Likewise if you keep dropping internet service.
Assuming the test improves and the internet service gets stable, the problem is probably in the Vonage adapter. My gut feel is that that's the problem. Verify but putting the adapter back in, but leaving your router out. Plug your computer directly into the adapter. If your issues with dropped internet service come back, you've identified the problem. Talk to Vonage customer service and arrange for a replacement.
Well, I spent all day on the phone with Comcast, Vonage and HP. Turns out my NIC card is bad on my new HP laptop because when you told me to plug my modem directly into my computer and retest Voip it wouldn't find a connection. I could only connect wirelessly.
Then I called Vonage while hooked up to another laptop and they determined the adapter they sent me is bad too because it kept dropping our call when we tried to test the line. So, they're sending me a new one.
Hopefully when my laptop is fixed and I have the new adapter everything will work like it's supposed to. Thanks for your help Steve!
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My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL
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