Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Emilipheyi Posted:
...
In The Forum:
Hard Wiring - Installation
Topic:
Ladowarka rowerowa do telefonu atuty
On Mar 22, 2017 at 13:50:58

Jamesfound Posted:
Posunout na
zaДЌ&#
1043;Ўtek
strГЎn
ky k menu
...

In The Forum:
Vonage
Topic:
PЕЇjДЌka zdarma ihne
On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
ajkk77
New Forum Member
New Forum Member


Joined: Jan 12, 2006
Posts: 4

PostPosted: Thu Jan 12, 2006 9:04 pm    Post subject: Loss of internet connection and dropped calls Reply with quote Back to top

Hi there,

I know I am having the same trouble a lot of people are out there, but I also know each situation is a little unique so any help would be greatly appreciated.

Basically, mid-phone call or just at random times (about every 30 minutes) my router will recycle and my internet will go down. I usually have to unplug everything wait a few minutes and plug everything back in again. I know I don't have to say that doing this every 30 minutes makes for a very unproductive day Smile My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL

My set up is the following:

Cable Modem (Motorola SB5120) to WAN Slot in Vonage Router (Motorola VT1005V) -> Internet Slot in Vonage to Netgear Wireless Router (MR814v2).

The Router and Netgear are 7 feet apart with my wireless phone in the middle splitting the difference in distance.

Media Quality MOS 3.8 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 46.1%
Latency 0.07 5.4%
Packet Discards 0.61 48.4%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 231 ms
Packet Discards 2.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 120 ms
Burst Loss

Jitter Min: 0 ms
Avg: 9 ms
Max: 170 ms

Signaling Quality Post-Dial Delay 156 ms
Call Setup Time 172 ms
Media Delay 344 ms


Thank you for any help!!!
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Jan 12, 2006 9:18 pm    Post subject: Reply with quote Back to top

you have a lot of packet discards but since you don't mention any garbled or bad audio, I assume you don't have any.
how are your devices set up in the room? sounds like it could be an overheating issue.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
ajkk77
New Forum Member
New Forum Member


Joined: Jan 12, 2006
Posts: 4

PostPosted: Thu Jan 12, 2006 9:29 pm    Post subject: Reply with quote Back to top

I'm not sure how to answer the question. Do you mean all the things I have in my office or just the vonage/modem/netgear? And do you mean how are they plugged into each other or into the wall?

Thank you!
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jan 12, 2006 10:07 pm    Post subject: Re: Loss of internet connection and dropped calls Reply with quote Back to top

ajkk77 wrote:
Basically, mid-phone call or just at random times (about every 30 minutes) my router will recycle and my internet will go down.


Does this happen when you're not making phone calls?

ajkk77 wrote:
I usually have to unplug everything wait a few minutes and plug everything back in again. I know I don't have to say that doing this every 30 minutes makes for a very unproductive day Smile My phone calls are dropped 100% of the time, I have yet to have a successful phone call. I was even dropped from setting up my voicemail account. LOL

My set up is the following:

Cable Modem (Motorola SB5120) to WAN Slot in Vonage Router (Motorola VT1005V) -> Internet Slot in Vonage to Netgear Wireless Router (MR814v2).

The Router and Netgear are 7 feet apart with my wireless phone in the middle splitting the difference in distance.


Wireless phone? Is it a 2.4 GHz phone? If so, it could be interfering with your wireless router and causing odd behavior.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
ajkk77
New Forum Member
New Forum Member


Joined: Jan 12, 2006
Posts: 4

PostPosted: Fri Jan 13, 2006 2:16 am    Post subject: Reply with quote Back to top

Yes, it also happens when I'm not making calls.

My phone is 5.8ghz

Here are my results from http://192.168.100.1/signal.html

Downstream Value
Frequency 633000000 Hz
Signal to Noise Ratio 32 dB
QAM 256
Network Access Control Object ON
Power Level -8 dBmV

Upstream Value
Channel ID 6
Frequency 21000000 Hz
Ranging Service ID 3722
Symbol Rate 3.200 Msym/s
Power Level 46 dBmV
View user's profile Send private message
Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Jan 13, 2006 12:05 pm    Post subject: Reply with quote Back to top

ajkk77 wrote:
Yes, it also happens when I'm not making calls.

My phone is 5.8ghz

Here are my results from http://192.168.100.1/signal.html

Downstream Value
Frequency 633000000 Hz
Signal to Noise Ratio 32 dB
QAM 256
Network Access Control Object ON
Power Level -8 dBmV

Upstream Value
Channel ID 6
Frequency 21000000 Hz
Ranging Service ID 3722
Symbol Rate 3.200 Msym/s
Power Level 46 dBmV


OK, the cordless phone shouldn't be a problem (but it wouldn't hurt to try with a nice simple corded analog phone). Since you're dropping internet and phone calls as well, it would seem that your router isn't the culprit, leaving the Vonage adapter and your internet service.

Focussing first on the dropped packets, I'd try plugging your computer directly into your modem and repeating the Voip test. If the dropped packet situation doesn't improve, you may have an ISP issue, and you should discuss it with them. Likewise if you keep dropping internet service.

Assuming the test improves and the internet service gets stable, the problem is probably in the Vonage adapter. My gut feel is that that's the problem. Verify but putting the adapter back in, but leaving your router out. Plug your computer directly into the adapter. If your issues with dropped internet service come back, you've identified the problem. Talk to Vonage customer service and arrange for a replacement.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
ajkk77
New Forum Member
New Forum Member


Joined: Jan 12, 2006
Posts: 4

PostPosted: Sun Jan 15, 2006 2:44 pm    Post subject: Reply with quote Back to top

Well, I spent all day on the phone with Comcast, Vonage and HP. Turns out my NIC card is bad on my new HP laptop because when you told me to plug my modem directly into my computer and retest Voip it wouldn't find a connection. I could only connect wirelessly.

Then I called Vonage while hooked up to another laptop and they determined the adapter they sent me is bad too because it kept dropping our call when we tried to test the line. So, they're sending me a new one.

Hopefully when my laptop is fixed and I have the new adapter everything will work like it's supposed to. Thanks for your help Steve!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New janispi4
New Today 6
Yesterday 6
Total 100028

Who Is On Site
Visitors 104
Members 0
Total 104


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.35
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 433 Pages In The Last 60 Seconds
The Vonage VoIP Forum