Lines are temporarily busy, please try again later, 0106

Posts: 27 · Vonage Forum Junior Joined: May 14, 2006 Posts: 27

I was getting this message yesterday when trying to call Prince George BC. About 30 attempts all resulting in the same message intermingled with several calls to other destinations which went through as normal. I then tried the Prince George number with the '1' in front and it went right through! After that call, I tried again with just the area code and number and got the 0106 message again.

Posts: 1 · New Forum Member Joined: Jan 07, 2008 Posts: 1

I'm new to Vonage, but I've received this message on numerous occasions when trying to call the Denver area (it appears to be more frequent on Monday mornings). I'm fairly sure they don't have enough connections to the POTS system there. Anyone know if this happens frequently?

Posts: 2 · New Forum Member Joined: Apr 04, 2008 Posts: 2

I know that this may seem trivial and painfully obvious, but I was experiencing the same problem for the past two hours while making a local call. I would dial, and after an unusually long delay, a recording with the "lines are temporarily busy 0106" would come on. I hung up, hit redial and got the same thing. I waited a while, hit redial again over and over -- exact same result each time...

In frustration, I searched here. I saw that other users reported getting thru on cell or landlines. I tried my cell and the call went right thru. Afterwards, I tried the call again from my Vonage phone and it started ringing on the other end immediately, like I would normally expect. I checked the log on my phone and realized I had dialed one of the digits wrong... dumb mistake, but normally I would expect the wrong person to answer or to get a recording that the number was bad, not busy. I tried dialing the same 'wrong' number on my cell phone and heard error tones and a recording that the number I was calling was not in service. Why would Vonage say it is busy, when it doesn't exist?

So, check the number you are dialing. If I had continued using 'redial' I would still be waiting!

-Daniel Goad
Dallas, Texas

Posts: 1066 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1066

My wife was trying to call me here in Poland this afternoon and was getting the same error message. I verified the number, so it had to be an issue with Vonage.

Posts: 1 · New Forum Member Joined: Apr 10, 2008 Posts: 1

Right --- how about the truth ... we don't buy enough bandwidth because we know our customers can't get a hold of customer service to complain. And they can't get ahold of customer service to discontinue their service.

Posts: 1 · New Forum Member Joined: Apr 25, 2008 Posts: 1

dbuec wrote:

Right --- how about the truth ... we don't buy enough bandwidth because we know our customers can't get a hold of customer service to complain. And they can't get ahold of customer service to discontinue their service.

I totally agree. I was having the same problem all the time especially when calling number where I would be saving money! On numerous occassions, I have resorted to either using my mobile phone or BT phone because Vonage lines are busy. Here is a summary of my experience:

I joined Vonage because it seemed to a good deal. In reality, for many of the countries I wanted to make free calls to, Vonage lines were always too busy. So much so, that I ended up using my landline.

Also, call quality was very bad that when I made business calls, people asked me if I was using VOIP. Its so embarassing when people say things like "I can't hear you clearly, are you using VOIP line?" I was well annoyed and wanted to end my service.

I contact Vonage and they persistently encourage me to stay offering discounts and refunds for their admittedly inadequate service.

In my personal opinion, there customer service helpline is a con. Customers feel secure knowing that they can easily get through and speak to a person on the line. The staff are sales orientated customer services people. From my experience, they are very well trained in retaining customers.

They kept telling me it there was a temporary fault and as a good will gesture, they would refund me some of or give discount on my line rental. They were desperate to keep me on something, even offering a £2.99 package which you don't see on their website.

Vonage spend too much money on staff to retain customers as its cheaper than improving their VOIP service.

I said that I wanted to close my account and I was more than happy to pay the disconnection charge as their service was ruining my business.

I definitely would not recommend Vonage. I am much happier paying BT line rental and using other services like Alpha, at least they are reliable.

Who cares if its cheap. Its actually very expensive as most of the time, it doesn't work!

Vonage - get your act together. I will try your 30 days trial again in 6 months times to see if the service has improved. However, I very much doubt it.

Posts: 5 · New Forum Member Joined: Apr 28, 2005 Posts: 5

Im getting this in the 415 now.

skerr wrote:

I'm trying to call home to my vonage number, and i'm hearing this message (Lines are temporarily busy, please try again later, O106).

Does anyone know what this means and/or why can't I get through?