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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Jan 12, 2006 10:22 am    Post subject: Newbie here...With a Comment About Customer Service Reply with quote Back to top

Hello everyone. I'm new to this forum and very excited to be a Vonage customer.

So far the phones have worked great. I've had one time when I had to recall somebody. I have had some problems with Click2Call but I really think that's more trouble then it's worth.

I do have a concern about customer service. When I first got my phone on 12/30/05 I sent an email to them on a question concerning incoming calls. While I was able to see that there is no charge for those calls, I never received an answer to my email.

Since I have the 14.99 500 minute plan and experienced problems with click2call I asked for 7 minutes credit for those calls. Not a big deal really, I will have minutes to spear by next billing. They say they "usually respond in 48 hours." 8 days have gone by and I still have not gotten a response.

This disturbs me a great deal. Yes, I know I can call but email should be answered imho within 24 business hours.

So while I'm not thrilled with their customer service, I am thrilled with their cost and quality. I will recommend to anyone who asks.

Now back to the introduction. Yes, I really do have 11 parrots (see signature) and I also have 5 cats. I'm married, retired and love electronic goodies. I love active forums, hope there is plenty of good discussion.
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maryjane
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Jan 12, 2006 10:32 am    Post subject: Reply with quote Back to top

Welcome to this Forum hookbill, since I have become a member there has been very good discussions loaded with tons of helpful info.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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jnuzzi
Vonage Forum Master
Vonage Forum Master


Joined: Feb 02, 2005
Posts: 216
Location: Orlando, FL

PostPosted: Thu Jan 12, 2006 11:09 am    Post subject: Reply with quote Back to top

You will not receive a response to your email. I don't know why, I just know you will not.

I would call them or try the dslreports@vonage.com email address.

_________________
Jim

ISP: Brighthouse/RoadRunner - 7M/512k
Hardware: WRT54GP2
Phone: Uniden TRU8866

Vonage User Since: June 2, 2004
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hookbill
Vonage Forum Master
Vonage Forum Master


Joined: Jan 12, 2006
Posts: 168
Location: Northeast Ohio

PostPosted: Thu Jan 12, 2006 11:19 am    Post subject: Reply with quote Back to top

Really! Then why put something up there? I mean that's just got to frustrate the heck out of people. Why would they want to irritate customers like that?

When I called they said that credits are issued after an invoice period and that if I didn't go over my minutes there wouldn't be a credit anyway.

Hmmm....my signature never showed up on the first post. Maybe it will now.

_________________
Proud Flock Leader of 10 Parrots
Proud Owner of the TiVo S3 and TiVo HD
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blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Thu Jan 12, 2006 12:07 pm    Post subject: Reply with quote Back to top

I got a response to one of those web-submitted requests. It took a couple weeks, but I did get a response. For some reason that is one area where Vonage totally fails. They create an expectation of a 2 day response and then completely blow it. Queue apologists.
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