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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Mon Feb 13, 2006 10:40 am    Post subject: Reply with quote Back to top

wburb:3.4 is a pretty low/marginal score on TestMyVoIP..... since that test site isn't run by Vonage, your problem lies with Comcast and you're going to have to go through them to get satisfactory results with Voip from any provider until you can get your connection up to 'snuff. Call up Comcast tech support (I know, the thought is painful) and tell them you're experiencing high latency and packet discards.

When Vonage says there isn't anything they can do to help you on this, sadly, they're right -- the problem is Comcast in this case.

UMP25: I wish I could get away with that excuse, but it's pretty much a monopoly in the area I use Comcrap. It's either Sprint's DSL package (1.5M/384kbps) for $42 or Comcrap for $45 and Comcrap knows it. I'll certainly give it a shot. Won't hurt to try.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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UMP25
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Joined: Feb 09, 2006
Posts: 276

PostPosted: Mon Feb 13, 2006 11:11 am    Post subject: Reply with quote Back to top

That wasn't my quote. Somebody else said that, not me.

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 13, 2006 11:51 am    Post subject: Reply with quote Back to top

VonageTPA wrote:
it's pretty much a monopoly in the area I use Comcrap. It's either Sprint's DSL package (1.5M/384kbps) for $42 or Comcrap for $45 and Comcrap knows it. I'll certainly give it a shot. Won't hurt to try.


This is a monopoly?

In my area, it's SusCom ($45 a month, 3mb down, 256k up), or dialup.

There's a WISP that is in the general area, but far enough away that I'd have to do some serious work with towers and homemade cantennas or an old sat dish to get a signal, and I doubt Vonage would work well over it with the kind of signal I'd be likely to get.

Fortunately, SusCom has been GREAT. 100% uptime since August when I had service installed, and an installer who insisted on running a separate line for the cable modem and spent an hour working out different filters to get the signal EXACTLY pegged in the middle of the "ideal" ranges.

Comcast is completing a buyout of them in a few more months. I only hope they can to half as well as SusCom.

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
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DallasFlier
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Joined: Mar 03, 2005
Posts: 277
Location: Dallas, TX

PostPosted: Tue Feb 14, 2006 10:13 am    Post subject: Reply with quote Back to top

NateHoy wrote:
Comcast is completing a buyout of them in a few more months. I only hope they can to half as well as SusCom.

Nate, take it for what its worth, but my guess is you'll be just fine after the Comcast buyout. Comcast is made up of lots of acquisitions over the last few years, and the performance & reliability, and therefore the opinions of them, seem to me to be very regionally different, and therefore my guess its a function of the infrastructure AND people they bought in each of the acquisitions. My experience with Comcast since they bought the AT&T broadband operation here in the Dallas area has been very similar to what you say yours is currently with SusCom. They've been VERY reliable and my speeds have gone from 1.5 to 3 to 4 to 6 Mb/sec over the last almost 4 years, and I'm still paying the same price - except when I call and talk them into a lower promo price for a few months!

_________________
TWC 20M/2M w/Moto DOCSIS 3 --> WRT54G v2 (Tomato F/W) --> 4 PC's, 2 wireless; 4 networked DirecTV boxes; PS3 (powerline wired) & Wii (wireless) VT2442 (routing OFF), RTP300 (routing OFF) & V-Portal - Total of 4 Vonage lines
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NateHoy
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PostPosted: Tue Feb 14, 2006 10:29 am    Post subject: Reply with quote Back to top

DallasFlier - That's encouraging. Thanks. Wink

_________________
Comcast Cable (3m down / 256k up) -> Linksys BEFCMU10 v2 (DOCSIS 1.0) -> WRT54G v4 ("Tomato" firmware) -> the rest of my network including a WRTP54G (Firmware: 5.01.04)
My Vonage Self-Help Guides: http://vonage.nmhoy.net
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etavadia
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Joined: Feb 15, 2006
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PostPosted: Wed Feb 15, 2006 12:42 pm    Post subject: Reply with quote Back to top

I live in W. Bloomfield, MI and have Vonage and Comcast. I'm having some really bad problems right now with outgoing calls. Comcast and Vonage tech support keep pointing the finger at each other and nothing has been take care of! I spend over $150 with Comcast and $30 with Vonage a month and the support is just pathetic from both. They should be ashamed of themselves!!!!
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Sechen43
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Joined: Feb 09, 2006
Posts: 7
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PostPosted: Wed Feb 15, 2006 12:53 pm    Post subject: Reply with quote Back to top

I had the same issues, all starting last week.. No help calling either one.. UNTIL.. I called the Corp. Head offices of each. I had a person from each of their Exec. Support offices contact me and actually work with the problem. These people have a clue, and care (the Comcast person is doing a better job though)! I even had them on a conference call working together.. The issue is not resolved yet, but Comcast has been here with an outside line tech and inside installer Monday, Tues and they are on their way over here now.. We are hoping to have my issues resolved today!! Here are the numbers I called, you will probably get an Executive Secretary, just complain to them and they will get a ticket to the right people.. Best thing is that I now have a direct number and/or e-mail to these people and can get updated and offer suggestions w/o waiting in a "Q" and then talking to someone outside of the good old USA! Just about 2 weeks into it all I am on my way to a solution… Hopefully!

Comcast:

215-665-1700 Corp Offices

Vonage:

A VP’s assistant 732-528-2650
Exec. Support 888-580-4020

_________________
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ScottC
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Joined: Feb 25, 2004
Posts: 15

PostPosted: Wed Feb 15, 2006 4:47 pm    Post subject: Reply with quote Back to top

Same problems here. Some calls are just fine, others break up to the point that I can't hear the other party.

I spent most of monday morning dealing with this, and an hour today. The Vonage reps are friendly but have no idea what is causing this.

I emailed them a bunch of traces to vonage.com showing a router somewhere in the line acting up. I've been with Vonage for almost 2 years now, but the past 2 weeks have sucked; first they messed up my account putting my MAC address on someone elses account, my CID was wrong, incoming calls vanished and I couldn't dial out, the problem was resolved but nobody at Vonage ever bothered to let me know it was fixed. And now this Sad

Not a happy camper at the moment.
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dmesser
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Joined: Dec 29, 2005
Posts: 61

PostPosted: Wed Feb 15, 2006 6:55 pm    Post subject: Reply with quote Back to top

Same issues here for about a week.

I tend to think this has something to do with it....

http://wwwj.comcast.net/memberservices/modules/wide/networkhealth.jsp?areaCode=651
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jakohn
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Joined: Jan 22, 2006
Posts: 4

PostPosted: Wed Feb 15, 2006 9:33 pm    Post subject: Reply with quote Back to top

etavadia wrote:
I live in W. Bloomfield, MI and have Vonage and Comcast. I'm having some really bad problems right now with outgoing calls. Comcast and Vonage tech support keep pointing the finger at each other and nothing has been take care of! I spend over $150 with Comcast and $30 with Vonage a month and the support is just pathetic from both. They should be ashamed of themselves!!!!


I live in W. Bloomfield too, and have been having the same problem for a couple months. You might be interested to know I figured out a workaround for my problem: http://www.vonage-forum.com/ftopic10776-0-asc-10.html

Just curious, what equipment are you using?
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