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roiegat
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Joined: Jan 02, 2006
Posts: 81

PostPosted: Thu Jan 12, 2006 9:07 am    Post subject: Reply with quote Back to top

I have comcast outside philly as so far ok.

Ironicly though I've been getting calls from Comcast recently asking me if I want to switch to their phone service which they say is "comparable to VoIP". They charge around 35 dollars a month. I told the guy I pay 25 dollars now, and he said since I'm a comcast user, I could have the service for 27 dollars a month for the first year. So I asked him if they would also cover my termination fee from vonage...he said no.

He tried to emphasis that if the network went down I wouldn't be able to use vonage...but still be able to use their phone service. I asked how this was possible without a network, he repeated that the phone service was "comparable to Voip" and didn't need a network to work. So I'm assuming their hoping on their cable network somehow....but if the power went down - nothing would work either way. I told him if the network went down, I'd have to call comcast to complain, and it would probably favor them if I couldn't get to my phone. Then I also reminded him I have a cell phone.

Anyone else getting calls from Comcast for this service?
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navydavy2001
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Joined: May 26, 2005
Posts: 1125
Location: United States

PostPosted: Thu Jan 12, 2006 9:31 am    Post subject: Reply with quote Back to top

I got two calls yesterday from them, the first one in the morning, I told the lady, nope, not interested. The second one later that afternoon, (From the same number/call center), I laid into them and said I was already contacted, and do you keep track of WHO you call? That poor guy.....

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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Jan 12, 2006 10:12 am    Post subject: Reply with quote Back to top

I haven't recieved any calls from Comcast yet, but if and when I do and if my service drastically changes when I turn them down
(don't want Vonage's early termination fee) I will update this thread.

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100
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bmardini
Vonage Forum Junior
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Joined: Dec 08, 2005
Posts: 39
Location: Doha, Qatar

PostPosted: Thu Jan 12, 2006 12:31 pm    Post subject: Reply with quote Back to top

maryjane wrote:
(don't want Vonage's early termination fee)


I did not know that there is an early termination fee for canceling Vonage, and I do not remember signing any thing saying this. Do not miss-understand me, I love my Vonage and I am not planning to cancel my service, since it is my only connection to the states from Qatar Very Happy ; however, I do want to know what my liabilities are Think . Does any one knows where can find this information Question .

Thanks

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Location: Doha, Qatar
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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Thu Jan 12, 2006 12:38 pm    Post subject: Reply with quote Back to top

bmardini wrote:
maryjane wrote:
(don't want Vonage's early termination fee)


I did not know that there is an early termination fee for canceling Vonage, and I do not remember signing any thing saying this. Do not miss-understand me, I love my Vonage and I am not planning to cancel my service, since it is my only connection to the states from Qatar Very Happy ; however, I do want to know what my liabilities are Think . Does any one knows where can find this information Question .

Thanks


Here is a link to the early termination fee terms

http://www.vonage.com/help.php?article=362

_________________
Location......Michigan
ISP...............Comcast
Voip..............Vonage
Router..........Linksys RTP300 FV1.00.60
Modem.........Motorola SB5100

Last edited by maryjane on Thu Jan 12, 2006 12:43 pm; edited 2 times in total
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reebok
Vonage Forum MVM
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Jan 12, 2006 12:39 pm    Post subject: Reply with quote Back to top

the terms of service you or the person who signed you up read and agreed to says:
You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason after the Money Back Guarantee period and within the first year following the activation of your Service.
http://vonage.com/features_terms_service.php

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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Thu Jan 12, 2006 12:45 pm    Post subject: Reply with quote Back to top

roiegat wrote:
He tried to emphasis that if the network went down I wouldn't be able to use vonage...but still be able to use their phone service. I asked how this was possible without a network, he repeated that the phone service was "comparable to Voip" and didn't need a network to work.


I think he meant to say if the power went out. The cable companies' phone adapters typically include an integrated cable modem and battery backup. Of course most people I know are using cordless phones that don't work when the power goes out anyway. I have a UPS connected to my cable modem and my adapter so that I can continue to use my phone and Internet connection (via my laptop) if the power goes out. I also keep a corded phone in my office.

The cable companies typically use a separate channel to carry their Voip traffic and often terminate the calls locally. This means that they may be able to offer E911 features in some markets that Vonage is currently denied access. However it also means that they typically lack features like virtual numbers, the ability to travel with your adapter and the ability to use an out of area phone number. Additionally they are typically regulated telecommunication providers so the taxes you pay for their service are higher than Vonage.

I did not intend this post to turn into a comparison of the two services, but I think it is important for cable company customers to know that the services aren't the same at all. There are a lot of tradeoffs besides simply price.

I received a direct mail promotion for Comcast Digital Voice two days ago. Additionally when my house was being wired for cable two years ago the Comcast installer tried to sell it to me.

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bmardini
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 08, 2005
Posts: 39
Location: Doha, Qatar

PostPosted: Thu Jan 12, 2006 1:00 pm    Post subject: Reply with quote Back to top

reebok wrote:
the terms of service you or the person who signed you up read and agreed to says:
You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason after the Money Back Guarantee period and within the first year following the activation of your Service.
http://vonage.com/features_terms_service.php


I am happy to see that many people read the Terms of Service Agreement Razz , and I am sad to say that I do not belong to this group. However, I will start from know on to at least to glance at it and look at termination and cancellation procedures and fees. Thanks for maryjane and reebok for their quick response Thumbs Up .

_________________
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Location: Doha, Qatar
Vonage: Linksys RTP300-VD
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Phone: Panasonic KX-TG6502B
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rdstoll
Full Forum Member
Full Forum Member


Joined: Dec 29, 2005
Posts: 63
Location: Des Plaines, IL

PostPosted: Mon Jan 16, 2006 4:22 pm    Post subject: Reply with quote Back to top

Just out of curiosity, how would Comcast know that you are using bandwidth for Voip and not some other purpose?
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Jan 16, 2006 4:30 pm    Post subject: Reply with quote Back to top

rdstoll wrote:
Just out of curiosity, how would Comcast know that you are using bandwidth for Voip and not some other purpose?


By the ports used.

For example, many ISP's block port 80 to prevent you from running a web server.

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