Ironicly though I've been getting calls from Comcast recently asking me if I want to switch to their phone service which they say is "comparable to VoIP". They charge around 35 dollars a month. I told the guy I pay 25 dollars now, and he said since I'm a comcast user, I could have the service for 27 dollars a month for the first year. So I asked him if they would also cover my termination fee from vonage...he said no.
He tried to emphasis that if the network went down I wouldn't be able to use vonage...but still be able to use their phone service. I asked how this was possible without a network, he repeated that the phone service was "comparable to Voip" and didn't need a network to work. So I'm assuming their hoping on their cable network somehow....but if the power went down - nothing would work either way. I told him if the network went down, I'd have to call comcast to complain, and it would probably favor them if I couldn't get to my phone. Then I also reminded him I have a cell phone.
Anyone else getting calls from Comcast for this service?
I got two calls yesterday from them, the first one in the morning, I told the lady, nope, not interested. The second one later that afternoon, (From the same number/call center), I laid into them and said I was already contacted, and do you keep track of WHO you call? That poor guy.....
maryjane Vonage Forum Evangelist
Joined: Dec 22, 2005 Posts: 409
Location: Michigan
I haven't recieved any calls from Comcast yet, but if and when I do and if my service drastically changes when I turn them down (don't want Vonage's early termination fee) I will update this thread.
I did not know that there is an early termination fee for canceling Vonage, and I do not remember signing any thing saying this. Do not miss-understand me, I love my Vonage and I am not planning to cancel my service, since it is my only connection to the states from Qatar ; however, I do want to know what my liabilities are . Does any one knows where can find this information .
I did not know that there is an early termination fee for canceling Vonage, and I do not remember signing any thing saying this. Do not miss-understand me, I love my Vonage and I am not planning to cancel my service, since it is my only connection to the states from Qatar ; however, I do want to know what my liabilities are . Does any one knows where can find this information .
the terms of service you or the person who signed you up read and agreed to says: You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason after the Money Back Guarantee period and within the first year following the activation of your Service. http://vonage.com/features_terms_service.php
He tried to emphasis that if the network went down I wouldn't be able to use vonage...but still be able to use their phone service. I asked how this was possible without a network, he repeated that the phone service was "comparable to Voip" and didn't need a network to work.
I think he meant to say if the power went out. The cable companies' phone adapters typically include an integrated cable modem and battery backup. Of course most people I know are using cordless phones that don't work when the power goes out anyway. I have a UPS connected to my cable modem and my adapter so that I can continue to use my phone and Internet connection (via my laptop) if the power goes out. I also keep a corded phone in my office.
The cable companies typically use a separate channel to carry their Voip traffic and often terminate the calls locally. This means that they may be able to offer E911 features in some markets that Vonage is currently denied access. However it also means that they typically lack features like virtual numbers, the ability to travel with your adapter and the ability to use an out of area phone number. Additionally they are typically regulated telecommunication providers so the taxes you pay for their service are higher than Vonage.
I did not intend this post to turn into a comparison of the two services, but I think it is important for cable company customers to know that the services aren't the same at all. There are a lot of tradeoffs besides simply price.
I received a direct mail promotion for Comcast Digital Voice two days ago. Additionally when my house was being wired for cable two years ago the Comcast installer tried to sell it to me.
_________________ Stephen P. Cerruti (ISP: TWC)
bmardini Vonage Forum Junior
Joined: Dec 08, 2005 Posts: 39
Location: Doha, Qatar
the terms of service you or the person who signed you up read and agreed to says: You will be charged a termination fee of $39.99 per voice line if your Service is terminated for any reason after the Money Back Guarantee period and within the first year following the activation of your Service. http://vonage.com/features_terms_service.php
I am happy to see that many people read the Terms of Service Agreement , and I am sad to say that I do not belong to this group. However, I will start from know on to at least to glance at it and look at termination and cancellation procedures and fees. Thanks for maryjane and reebok for their quick response .
Just out of curiosity, how would Comcast know that you are using bandwidth for Voip and not some other purpose?
By the ports used.
For example, many ISP's block port 80 to prevent you from running a web server.
_________________ Have Questions? Need to speak to Vonage before signing up? Call: 1-888-692-8074 Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New HorpDrype New Today 7 Yesterday 18 Total 63405 Who Is On Site Visitors 198 Members 0 Total 198
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.50 Seconds and 411 Pages In The Last 60 Seconds The Vonage VoIP Forum
; however, I do want to know what my liabilities are 
. Does any one knows where can find this information 
.
, and I am sad to say that I do not belong to this group. However, I will start from know on to at least to glance at it and look at termination and cancellation procedures and fees. Thanks for maryjane and reebok for their quick response 
.
Members
New 
New Today 7
Yesterday 18
Total 63405
Who Is On Site
Visitors 198
Members 0
Total 198
+0.15