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AstroPHX
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Joined: Jan 11, 2006
Posts: 2

PostPosted: Wed Jan 11, 2006 12:47 pm    Post subject: Vonage Small Business == PBX?? Reply with quote Back to top

New here...

I'm the "IT guy" for a growing small business. We're moving physical locations from an executive suite w/ a leased PBX to a building where we'll need to bring our own solution.

Vonage is interesting, but from everything I can read, the Small Business account doesn't feel like a PBX replacement. In my new shop, we're going to NEED:
- automated attendant
- custom greetings
- night service
- hunt groups
- simple conference ~ 5 phones
- call park
- call accounting

and we WANT:
- music on hold
- simple expansion
- Caller ID
- call delegation
- Do Not Disturb
- shared message box
- directory service (dial "278" to get ASTro)

From what I can read, Vonage SB won't fit for these tasks, but would be a great replacement of POTS on a PBX. Is that a valid take?

TIA
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cruggeri
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Joined: Jan 11, 2006
Posts: 8

PostPosted: Wed Jan 11, 2006 4:25 pm    Post subject: Reply with quote Back to top

Astro

You are right on. Voip lines as a replacement for copper on your PBX can be a big money saver. Speaking from experience, the system I manage uses both. 12 Voip lines and 4 copper. The POTS lines are there for backup, emergency, etc. just incase our internet goes offline. We do a lot of LD calling, and we save a bundle with the Vonage Unlimited Plans.

From what I understand (correct me if I am wrong) but Vonage couldn't act "in-place" of your PBX, but is a nice, cheap, alternative to paying for all those copper lines.

My only complaint is the customer service from Vonage leaves much to be desired...
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ColdGin
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Oct 03, 2005
Posts: 423

PostPosted: Wed Jan 11, 2006 4:34 pm    Post subject: Reply with quote Back to top

Yes Vonage system will not many of those feautures that you require unfortuanately. check out the features page on Vonage.com
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AstroPHX
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Joined: Jan 11, 2006
Posts: 2

PostPosted: Wed Jan 11, 2006 5:06 pm    Post subject: Reply with quote Back to top

This is what I expected.

I looked online at everything they offer, and although nothing was specifically outlined as things they don't do, "Small Business" aparently means something very different to Vonage than to everyone else in the telephony business. I think Vonage is more "SOHO", and not a true "Small Business" offering. 10 employees does not constitute a large business, yet certainly has demands that Vonage cannot offer.

Thanks for the responses.
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grizzley
Vonage Forum Senior
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Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Jan 11, 2006 9:12 pm    Post subject: Reply with quote Back to top

A business account with Vonage is nothing more than a residential account with a FREE fax line and higher number of minutes for the "basic" plan.

If you want PBX or a "real" business account you will need to visit Vonage's biggest competitors website. They offer a REAL business package.
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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Wed Jan 11, 2006 9:19 pm    Post subject: Reply with quote Back to top

Im still messing with asterisk as are many other Vonage users. Im sure when there is a will there is a way to get everything working correctly. If not I am in need of a nice LCD display because im going to throw this CRT out of the window if I cannot get this working Very Happy

There are many posts with users getting various AT&T/Merlin type of systems going and the Lucent ones and other PBX's. Asterisk is getting quite interesting though.

_________________
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