Call Forwarding Question

Posts: 12 · Vonage Forum Associate Joined: Jan 09, 2006 Posts: 12

I am very new to vonage. I have not yet even recieved my adapter in the mail yet, so I dont even have it actually hooked up yet. I am active though and I have my vonage telephone number and my account set up online. I have forwarded all of my calls right now to my cell phone until my adapter comes. the number does work because when i call my vonage number my cell phone rings. i was excited about this. i cant wait to get the adapter in the mail and hook up the phone to it. anyways, my question is if my mom calls me on the vonage number which is a local call for her and when it gets transferred to my cell phone which is a long distance number for her, does she then pay the long distance charge for the cell phone eventhough she called me local at first on my vonage line. i hope this is not confusing. thanks for all your help.

Lietzyl

Posts: 476 · Posted: Wed Jan 11, 2006 12:06 am Post subject:

No, your mom will not be charged for long distance. As far as she is concerned, she is dialing a local number. What happens to it after that (ie, Vonage forwards it) is entirely on the party who is responsible for the number she dialed. So, if you have the 500 minutes/month plan then the forwarding of the call counts as an outbound call for you and will come out of the 500 min/month that you have. The net effect for your mom is that she is still only making a local call, though.

Posts: 12 · Vonage Forum Associate Joined: Jan 09, 2006 Posts: 12

thankyou so much for responding. I was concerned with rather or not it would charge all the people that thought they were making a local call and really wasnt. i dont want anyone to get charged and dont know about it before hand. we are a military family so vonage will work perfect for us because we have a vonage local number for our hometown so that all of our family can call us free of charge no matter where the military sends us in this country or out of the country. I hope we love the service and it works good for us. i am so lookin forward to it. i have read a lot of negative posts on it about it but i am being optimistic about it. i really need this service to work for the type of lifestyle we have. thanks a lot. you were a lot help.

Lietzyl

Posts: 476 · Posted: Wed Jan 11, 2006 12:27 am Post subject:

It all depends on your internet connection. If you want to get an idea of how it will work, go to http://www.testyour voip.com. It's a pretty good indicator of whether you're going to get decent VOIP voice quality and whether it will be decent both ways. I'd say anything above 3.5 should be fine.

Posts: 12 · Vonage Forum Associate Joined: Jan 09, 2006 Posts: 12

thanks for the info. i tried to test it but it wouldnt let me because it kept saying that i denied the certificate. i dont think that i did, but maybe i pushed the wrong key. i dont know. i tried several times and it would not let me in. i have not even recieved my adapter yet from vonage to hook up to my broadband but i can still recieve calls on my vonage number thru my cell phone. i dont quite understand how i can do that if i am not even hooked up yet but i have had my sister to call me last night and she and i talked for over and hour and it was really clear and no problems. when i hung up from her i checked the dashboard and the call was there. she said it was really clear from her end as well. i did hear a bit of fuzziness but it was nothing to be concerned about at all. i was quite pleased with it. i hope they all are like the one i had with my sister last night. thanks again and if you know of another site i can test on then please let me know. thanks a lot.

lietzyl

Posts: 3198 · Posted: Wed Jan 11, 2006 2:12 pm Post subject:

uh, call forwarding and network availability numbers ring whatever number you put in. there's no magic involved and you definitely don't need the device for it anymore than you need a telephone hooked up to the wall to make call forwarding work with traditional phone service. your call and its problems, or lack thereof, were 100% your cell phone, and had absolutely nothing to do with vonage except that it was briefly routed through the vonage servers to ring to your cell phone since you don't have the adapter yet.

Posts: 12 · Vonage Forum Associate Joined: Jan 09, 2006 Posts: 12

ok thanks. man, this forum is awesome. i am really loving all the support from here already. i can see that whatever problem i have i can probably come and work it out right here. even if i dont have a problem this seems like a good place to come and learn stuff about the vonage system and make my system work more efficiently. i can see that i can also get some really good tips from this forum as well to get the best use out of my vonage experience. well, thanks again.

lietzyl