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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
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In The Forum:
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Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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mastamoon
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Joined: Apr 27, 2005
Posts: 6

PostPosted: Tue Jan 10, 2006 4:02 pm    Post subject: 911 Problem, Just moved.... Reply with quote Back to top

Hey All,

I recently moved and signed into vonage.com to change my address. After I changed my address, I get an email from Vonage that says my address could not be verified.

So I call Vonage help (what a waste of life that place is) and get some girl who can barely speak even broken english that couldnt grasp what I was trying to tell her. For some reason she thought I was just trying to turn on the service.. after telling her repeatedly that Ive had it set up for months, but just wanted to update my address, she finally had to sign on herself to see that it was already active and i needed to update my location. After I tell her thats what im trying to do but I get an email from Vonage saying it doesnt like my address, she says that I need to change my billing address to match my location address or it wont work.

Ive have had 2 seperate addresses listed since inception of this service without issue. I told her this and she continued to just read from the screen or whatever they do. I finally said OK, bye.

So what shall I do? I have a 3 y/o kid at home and really do not want to go without 911 service. Its just my luck ya know??

Any thoughts?
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mastamoon
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PostPosted: Tue Jan 10, 2006 8:23 pm    Post subject: Reply with quote Back to top

Bump... Please anybody ??
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trekologer
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Joined: Dec 04, 2005
Posts: 350

PostPosted: Wed Jan 11, 2006 2:08 am    Post subject: Re: 911 Problem, Just moved.... Reply with quote Back to top

mastamoon wrote:
Any thoughts?


Run your address through Mapquest and re-enter the 911 address as Mapquest formats it. Vonage uses a computer to automaticlly map the address to verify that it is valid. Since it is done by a computer, you've got to give it the address in the format it was expecting. If it fails a second time, Vonage will then map it manually.

If your address is a relatively new development (newer than say, 5 years) there's a good probablly that its not in the address database yet.
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mastamoon
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Joined: Apr 27, 2005
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PostPosted: Wed Jan 11, 2006 8:34 am    Post subject: Reply with quote Back to top

Its an old neighborhood for sure... atleast mid 70's... and I entered the address as google maps liked it... 99 East Vonage Drive, Anywhere, Anystate, 12345

Seems normal to me? Im going to try to get a better CS rep on the phone today... but in dealing with the fantastic citizens of India that they employ for CS, I dont think im going to get very far.
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scerruti
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Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Wed Jan 11, 2006 9:23 am    Post subject: Reply with quote Back to top

I think that the problem, based on other posts, is the use of Drive versus DR
This has been mentioned previously 911 setup will not accept my address

I would suggest using the post office's web site to normalize your address.

For example Vonage's address from their website is:
Quote:
23 Main Street, Holmdel, NJ 07733


And the post office normalizes it to:
Quote:
23 MAIN ST
HOLMDEL NJ 07733-2136

_________________
Stephen P. Cerruti (ISP: TWC)
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mastamoon
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PostPosted: Wed Jan 11, 2006 9:48 am    Post subject: Reply with quote Back to top

ill give that a shot.. Thanks!
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mastamoon
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PostPosted: Wed Jan 11, 2006 10:06 am    Post subject: Reply with quote Back to top

2 issues now present...

First, when using that USPS site to normalize my address, it actually makes it worse... It changes it from 99 East Vonage Drive to 99 Vonage Drive East... which you cannot type in at all on vonages form...

Second... Now I am unable to even get into where you edit the address. I click Edit 911 Dialing Address, and I get an error message saying "WE WERE UNABLE TO PROCESS YOUR REQUEST FOR 911 DIALING: YOU CANNOT DIAL 911. Please contact Vonage customer care to resolve the problem. "

BAH... Im glad I have a cell phone..
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