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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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sac86738
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 19, 2005
Posts: 10

PostPosted: Tue Jan 10, 2006 11:35 am    Post subject: Delayed dial tone and ring Reply with quote Back to top

1. Location: Folsom, CA
2. ISP: Comcast (Cable)
3. Upload and download speeds: 4096/384
4. Modem make and model: Motorola Surfboard SB4220
5. Type of Vonage adapter used: Linksys WRTP54G
6. Setup of Network: Modem---->Vonage Adapter-->PC
7. Issue I am experiencing: delay of 2-3 seconds between time i pick up handset and the time I hear a dial tone... also another similar delay between the time I dial the last digit in a phone number and the time the call is connected... tested this by calling my cell phone. Voice quality is fine, but timing is off... for example, if I call an automated phone line... when I dial from my Vonage line, I am only able to hear words usually after 2-3 seconds have elapsed since the call was connected. The same things happen with regular calls to regular people; I always get the "hellloooo?" from the other person, because I didn't hear them say hello the first time.... or when I get transferred over to voicemail after the person doesn't answer the call, I miss the first few seconds of the voice message. Very frustrating.
8. DETAILED results from www.testyourvoip.com with a test call to Boston.


http://www.testyourvoip.com/details.html?id=4IBL5Y

In case the above url doesn't work, here's a cut and paste of the page:

MOS Analysis From You TO Boston

Media Quality MOS 3.5 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 38.9%
Latency 0.07 4.9%
Packet Discards 0.83 56.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 195 ms
Packet Discards 2.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 57 ms

Signaling Quality Post-Dial Delay 125 ms
Call Setup Time 125 ms
Media Delay 281 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.04 7.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 195 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 26 ms

Signaling Quality Post-Pickup Delay 138 ms
Call Setup Time 134 ms
Media Delay 172 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Tue Jan 10, 2006 8:24 pm    Post subject: Reply with quote Back to top

First, if you haven't tried re-cycling everything and powering up in the proper order- modem, wait, WRTP, computer- then you should try it. That solves a lot of problems. If you're using a 2.4 GHz cordless phone, that can interfere with the wireless router.

That said, your problem seems to be a very high percentage of packet discards in one direction. Try plugging your computer directly into the modem and repeating the test. If you get similar results, it's time for a call to your ISP.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
sac86738
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 19, 2005
Posts: 10

PostPosted: Tue Jan 10, 2006 10:40 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
First, if you haven't tried re-cycling everything and powering up in the proper order- modem, wait, WRTP, computer- then you should try it. That solves a lot of problems. If you're using a 2.4 GHz cordless phone, that can interfere with the wireless router.

That said, your problem seems to be a very high percentage of packet discards in one direction. Try plugging your computer directly into the modem and repeating the test. If you get similar results, it's time for a call to your ISP.


I power-cycled everything as described above. I have two phones (part of a set)... desk phone and a 5.8GHz cordless.

I agree, very high number of discards. I'll try plugging direct into modem next and repeat test.

Here are the results:

http://www.testmyvoip.com/details.html?id=3GV3SS

MOS Analysis From You TO Boston
MOS analysis chart
Media Quality
MOS
3.6 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 41.6%
Latency 0.07 5.1%
Packet Discards 0.74 53.3%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 225 ms
Packet Discards 2.4%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 80 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 10 ms
Max: 78 ms
Signaling Quality
Post-Dial Delay 156 ms
Call Setup Time 156 ms
Media Delay 359 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 73.9%
Latency 0.05 6.4%
Packet Discards 0.00 0.0%
Packet Loss 0.15 19.5%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 225 ms
Packet Discards 0.0%
Packet Loss 0.5%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 20 ms
Signaling Quality
Post-Pickup Delay 180 ms
Call Setup Time 179 ms
Media Delay 211 ms
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Steve48
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Aug 30, 2005
Posts: 4777

PostPosted: Wed Jan 11, 2006 8:28 pm    Post subject: Reply with quote Back to top

I'd say it's time to make that call to your ISP. You're not going to be happy with Voip with that quality of internet service.

_________________
Steve Gray
Orlando, FL
View user's profile Send private message
sac86738
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 19, 2005
Posts: 10

PostPosted: Wed Jan 11, 2006 10:14 pm    Post subject: Reply with quote Back to top

Steve48 wrote:
I'd say it's time to make that call to your ISP. You're not going to be happy with Voip with that quality of internet service.


What exactly can/would Comcast do? They're about the most unhelpful cable company on the planet in my experience. Should I call with a specific request, or just tell them that I seem to be having trouble with Voip? I'm afraid if I tell them I'm having a problem, they'll shut me down with the predictable "We don't support that." answer.

Thanks,

Mike
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