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For wipe call
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NateHoy
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Posts: 2257
Location: New England

PostPosted: Mon Feb 13, 2006 3:55 pm    Post subject: Reply with quote Back to top

bryanflinn -

True, it would be nice to display this information. But another aspect of the issue is that people are seeing one address on the status board and testing with 911 and 911 operators are seeing a completely different address.

I used to live in Lexington and then Georgetown. Pretty modern cities, both, and I'm sure they have the proper gear for a 911 test. Put those taxpayer dollars to work. Lawd knows Fayette charges enough of 'em! Wink

I'd call the local police and ask how 911 tests should be performed, and tell them that you want to do a test. They'll probably give you a non-emergency number to call and arrange the test with your local op center. After you make the arrangements, you hang up and immediately call 911 (or follow their instructions, of course).

There's nothing like a real, live test. In my case, I found out that:

1. My 911 calls do not get forwarded directly to my local 911 op center, they are sent to a call center somewhere.

2. The people at the call center DO have my correct name and address correct, and they are able to forward said data to my local 911 op center, and they connected me with the correct op center successfully.

So, I'd give the "E911" around here a B minus. I get through to the correct people, but only after an unnecessary delay of talking to an extra person.

I'd rather have the call dropped directly to the local 911 operator for the county (the cell companies all do it up here now). But at least I know that all I need to do is be able to push 911 and someone will be on the way, so that's good.

_________________
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My Vonage Self-Help Guides: http://vonage.nmhoy.net

Last edited by NateHoy on Mon Feb 13, 2006 4:22 pm; edited 1 time in total
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Dave48167
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Joined: Jan 10, 2006
Posts: 14
Location: Northville, MI

PostPosted: Mon Feb 13, 2006 4:20 pm    Post subject: Reply with quote Back to top

bryanflynn wrote:
What about a message on the FEATURE tab where it actually has 911 Calling listed? ......Basically, if the system can show a user has activated the service, then the location where 911 is sent is stored in some database, so would it require a tremendous effort by Vonage to supply some of the non protected additional information that would relieve concerns of customers and prevent a superfluous number of 911 test calls?


You hit the nail right on the head! Such a feature would eliminate much of the anxiety about Vonage's implementation of 911 and E911 systems.

You should also post your suggestion in the "VOIP Feature Request" forum.

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Dave
Northville, MI
PAP2-->D-Link DI-524 -->Comcast of Canton, MI
Vonage subcsriber since April, 2004
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Dave48167
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Joined: Jan 10, 2006
Posts: 14
Location: Northville, MI

PostPosted: Mon Feb 13, 2006 4:33 pm    Post subject: Reply with quote Back to top

NateHoy wrote:
bryanflinn -
........
There's nothing like a real, live test. In my case, I found out that:

1. My 911 calls do not get forwarded directly to my local 911 op center, they are sent to a call center somewhere.

2. The people at the call center DO have my correct name and address correct, and they are able to forward said data to my local 911 op center, and they connected me with the correct op center successfully.

So, I'd give the "E911" around here a B minus. I get through to the correct people, but only after an unnecessary delay of talking to an extra person.



Are you certain you have true "E"911 on your Vonage line? It doesn't sound like you do!

In any case, if you know your correct PSAP's ID# and were able to determine if that same # was in the Vonage database it should provide some level of comfort. (Things sure won't work right if they have the wrong PSAP # listed for you!)

If the DB contained the incorrect PSAP #, I would spend a lot of time talking to Vonage's 911 techs until it was corrected.

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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 13, 2006 4:46 pm    Post subject: Reply with quote Back to top

Dave48167 wrote:
[
Are you certain you have true "E"911 on your Vonage line? It doesn't sound like you do!


I stand (err, rather, sit) corrected. I have 911, not E911. The "933" information for me is vague on that point, as it says that I HAVE 911 and "depending on my area" I MAY have E911.

I'm not disputing the idea, trust me. I think it's a great idea to have the PSAP, and maybe even the description, location, and even a contact number on your Vonage 911 profile page. 933 is a start, but as you correctly state it does not provide all the information necessary.

But, that aside, given that people have reported that the information listed on that page is incorrect, better to test and be sure anyway, right? (provided you do the test in a way that does not honk off your local 911 op center and get you in trouble, of course)

I certainly wouldn't want to learn that Vonage had forwarded the wrong address as I sat there with a crushed larynx unable to correct them, or some other such morbid but possible scenario...

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sanditeguy
Full Forum Member
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Joined: Dec 16, 2005
Posts: 57

PostPosted: Mon Feb 13, 2006 5:10 pm    Post subject: Reply with quote Back to top

I found out the hard way, that my 911 works fine. Accidentally dialed it while meaning to dial 933. Immeadiatly hung up... and 5 minutes later... my local police at my door. So my E911 must work. Or so I'm guessing.
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riddler
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Joined: Dec 18, 2005
Posts: 83
Location: Tennessee

PostPosted: Sun Feb 19, 2006 9:33 pm    Post subject: Reply with quote Back to top

When I try to dial 933 its says my international calling is blocked...Do I have to enable this to to dial 933?
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NateHoy
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Joined: Nov 01, 2005
Posts: 2257
Location: New England

PostPosted: Mon Feb 20, 2006 8:00 am    Post subject: Reply with quote Back to top

riddler wrote:
When I try to dial 933 its says my international calling is blocked...Do I have to enable this to to dial 933?


No. Call CS, I think they can fix that. I had the same problem for a while.

_________________
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maryjane
Vonage Forum Evangelist
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Joined: Dec 22, 2005
Posts: 409
Location: Michigan

PostPosted: Mon Feb 20, 2006 8:19 am    Post subject: Reply with quote Back to top

maryjane wrote:
This is straight from the Vonage Official Site:

Do I need to test 911 Dialing?

No. You do not need to test 911 Dialing. If you have received an email confirmation from Vonage stating that your 911 Dialing has been activated, then 911 Dialing will work should you ever need it. Please note, testing 911 Dialing when there is not an emergency can be punishable by law in certain states. We advise you to check your local and state laws for more information. If you do choose to test 911 Dialing, you must immediately inform the emergency response personnel that it is not an emergency and that you are testing your Vonage 911 service to make sure it's working. If they ask why you are testing the system, explain that you are using an Internet phone service that operates differently than the traditional phone company. If the operator tells you to dial another number, please inform Vonage Customer Care at 1-VONAGE-HELP (1-866-243-4357).

The state of Minnesota encourages Minnesota residents to test Vonage 911 Dialing once.

If you would like to find out the status of your 911 dialing you may dial 933 from your Vonage phone. By Dialing 933, Vonage will let you know where your call will route to when you dial 911.


I cut and pasted that from my Voip providers official site a while back.
I'm feeling more at ease having placed this test call knowing now that there are discrepencies and they are being fixed.

_________________
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