How do I get escalated help from Vonage?

Posts: 10 · Vonage Forum Associate Joined: Jan 07, 2006 Posts: 10

1) Service ported January 2, 2005 Acct. #1003598903
2) Router didn't arrive until January 7 - five days later. No phone service for the five days.
3) Router did not work right out of the box.
4) Vonage expressed no regret, no apology, no empathy, just told me they would send me a new router by January 11.
5) Vonage sent an email asking me to return the defective one at my cost. HOW DO I GET THEM TO PAY FOR THIS?
6) Vonage claimed the service was not ported yet, but called the number and admitted it was defaulting to a Vonage voicemail box.
7) Tried to get their India call center to escalate to someone who could help (they repeatedly told me there was nothing they could do to stop the porting until I get working hardware or escalate me to someone who could help).

Is there somewhere I can go for help that will actually be able to do something for me?

Posts: 23 · Vonage Forum Associate Joined: Jan 06, 2006 Posts: 23

I too am a Denver Vonage newbie, but have had a good experience thus far...

That being said, you might want to check this thread:
http://www.vonage-forum.com/ftopic10421.html

Good luck...I hope that things improve for you...

Posts: 11 · Vonage Forum Associate Joined: Dec 21, 2005 Posts: 11

There is a special e-mail address for DSL Reports users. I believe this is a direct path to third level support.