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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Poll

How Long Did Your LNP Take to Complete?
0-10 Days (Yeah Right!)
0%
 0%  [ 0 ]
11-15 Days (Do You Know Someone?)
9%
 9%  [ 3 ]
16-20 Days (Right On Target)
21%
 21%  [ 7 ]
21-30 Days (Grrr...)
21%
 21%  [ 7 ]
31-45 Days (Time To Write A Letter)
18%
 18%  [ 6 ]
46 + Days (Screw Vonage! Somebody Call the FCC!)
30%
 30%  [ 10 ]
Total Votes : 33

Author Message
OldMan
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Joined: Mar 10, 2004
Posts: 5
Location: Slums of Cayce

PostPosted: Tue Mar 16, 2004 6:40 pm    Post subject: Reply with quote Back to top

Updated Date: Number Transfer Progress History:
February 20, 2004 Awaiting Letter of Authorization
February 22, 2004 Letter of Authorization (LOA) Received
February 23, 2004 Transfer Sent to Carrier
March 04, 2004 Carrier Approved Transfer
March 09, 2004 Completed LNP Transfer

The entire process and the quality of service has been outstanding. Thank you Vonage!
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jkirkell
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New Forum Member


Joined: Mar 17, 2004
Posts: 5

PostPosted: Tue Mar 16, 2004 10:20 pm    Post subject: Reply with quote Back to top

Mine in Pennsylvania with Verizon took exactly 30 days. The nice part was that once the number was transferred, Verizon automatically cancelled my account since the number was no longer theirs.
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ahealey74
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Joined: Feb 24, 2004
Posts: 51
Location: Poughkeepsie, NY

PostPosted: Wed Mar 17, 2004 2:23 pm    Post subject: Reply with quote Back to top

Well so far it looks like Vonage isn't doing such a good job.

I picked up a great tip on using your existing house wiring for Voip - Since telephone is wired in parallel, there is no need to run the Vonage connection back to your main telephone wiring connection.

Simply disconnect your old POTS at the customer panel of the junction box, make sure there is no lingering voltage on the lines, slap a two way phone jack splitter on the closest jack to your MTA, plug the MTA into one of the splitter jacks and plug your phone into the other. Voila, the rest of your house will be powered with no additional wiring or effort required!

Just keep an eye on the number of phones you are using since the MTA is only supposed to be able to support 4-5 ringers at a time (about the same as a standard POTS line). If you have more than 5 phones, turn off any unnecessary ringers.
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marsh
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 12, 2004
Posts: 18
Location: Brooklyn, NY

PostPosted: Wed Mar 17, 2004 4:32 pm    Post subject: Reply with quote Back to top

ahealey74 wrote:
Just keep an eye on the number of phones you are using since the MTA is only supposed to be able to support 4-5 ringers at a time (about the same as a standard POTS line). If you have more than 5 phones, turn off any unnecessary ringers.


That is 4-5 REN. Ringer Equivalent Number. Most current phones, faxes, answering machines, etc. are between .1 - .5 REN. Check the bottom of the appliance.
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ahealey74
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Joined: Feb 24, 2004
Posts: 51
Location: Poughkeepsie, NY

PostPosted: Wed Mar 17, 2004 4:36 pm    Post subject: Reply with quote Back to top

I stand corrected, must have misunderstood the source info. Thanks!
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Not2Happy
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Joined: Dec 27, 2004
Posts: 3

PostPosted: Mon Dec 27, 2004 10:42 am    Post subject: 3 months and counting...ugh!! Reply with quote Back to top

I may not be the norm but I thought I'd share my story if not for a little therapeutic venting.

I've ported my number once before with other carriers and it took ~6 weeks from start to finish. With Vonage it's taken almost 3 MONTHS<b/> so far and its still not completed yet!! The problem is the people they have working the phones!! They are by far the worst customer service representatives I HAVE EVER talked with before. I was actually...I kid you not...once called a "[ADMIN_EDIT]" by one of them because he couldn't understand my story and I finally asked to be transferred to someone else. I didn't get his name but believe me, I've asked for everyone's name and rep# since then. I've told that story to everyone I know because it just baffles me how they could hire someone like that!

From what I gather they put all the really, really bad ones up front in the answering order and not until you finally tell them to just cancel your service do you get someone good. And the only reason I haven't given up is that I keep requesting monthly credits and they give them out like candy so that you don't drop them. At this point I won't be paying for a phone bill until summer of '05. If anyone is having similar problems this would be my recommendation...keep asking for a date and when it's not completed tell them you want a month free...and when it's not completed again...ask for another month. Believe me, they'll keep doing it to keep you on as a customer.

I was told last Thursday that they have a "new procedure" for handling tickets now. Before, a complaint or ticket would go into a general pool and nothing would ever get done because there was no ownership(I could've told them that two months ago!!). Now...supposedly...you are assigned a rep per each ticket and he/she is responsible for seeing it through to completion. My rep better be REALLY good because I'm down to hours before I drop my service and go with a competitor.

This has been a nightmare since day ONE!!! Anyone have any recommendations???
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Not2Happy
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Joined: Dec 27, 2004
Posts: 3

PostPosted: Mon Dec 27, 2004 10:49 am    Post subject: Oops! Reply with quote Back to top

Yeah, yeah, I closed my bracket incorrectly above...not enough coffee this AM. Wink

After reading through some of the other posts I realize that Vonage must have their cronies working the boards...ie, "Thanks Vonage, my experience has been wonderful"....come on!!! Do they think we're idiots?!?!
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dconnor
Site Admin
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Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Mon Dec 27, 2004 11:24 am    Post subject: Re: Oops! Reply with quote Back to top

Not2Happy wrote:
After reading through some of the other posts I realize that Vonage must have their cronies working the boards...


I have not seen that. I think some people have just had a smoother ride than you.

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Psiuk
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Joined: Dec 27, 2004
Posts: 1

PostPosted: Mon Dec 27, 2004 3:33 pm    Post subject: Reply with quote Back to top

I am the middle of a mess between Vonage, Verizon, and IDT. Although I must say that I've transferred numbers before to Vonage (2 previously) and the transfer was complete in under 4 weeks.

I currently have 7 Vonage lines between my home and my business. And it's these last two residential numbers that are killing me. I submitted the paperwork for xxx-xxx-x945 and x946 on Dec 6. For some reason IDT (local carrier) received a "line loss report" from Verizon (line owner) on the 20th.

So now I have a dead line (x945) and Vonage writes ...

Our carrier will not actually own that number until your carrier releases it on the confirmed transfer date. Please contact your local carrier to confirm that the number was not released too soon, we show that verizon owns this number, they should be able to re-establish your lines. If this is the case your local carrier will need to reestablish that line in order for Vonage to proceed with the request.

I called Verizon last week. They must be very tired ... because their business office decided to close down BOTH Thursday and Friday. Poor, tired Verizon!

Anyway, I call them again today. They pass the buck to IDT (since they are my local carrier). IDT passes the buck back to Verizon (after all, they own the line).

I'm screwed in the middle. I have a couple of open tickets with Vonage. Hopefully they can fix this mess because I am getting very disappointed with this whole LNP mess.

More to come ...
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SuperDave
Vonage Forum Master
Vonage Forum Master


Joined: Dec 17, 2004
Posts: 176
Location: Maple Shade, NJ

PostPosted: Mon Dec 27, 2004 4:48 pm    Post subject: Reply with quote Back to top

After my 20 business days passed I sent an email to Vonage asking the status of my port with Verizon. I had all of the dates like everyone else on my transfer status page, nice, neat and timely. Ordered on Oct 28th, LOA received and sent the next day. To me that means that they sent the info to Verizon. (After I filed a complaint I find out Verizon was never notified until Dec 3rd)

So now Vonage tells me the tranfer will take place Dec 3rd. On that day I get an email telling me that the port is almost done, just a few more hours, blah, blah, blah. All day long my phones that are still connected to Verizon are doing half rings.

The next day I call both numbers, my real and my temp, and I am not ported. So I contact Voange again, they claim Verizon backed out at the last minute the process will take place Dec 8th. In the mean time I file a complaint with the New Jersey Board of Public Utilities regarding how long this takes and why won't Verizon just let me go, I don't want to pay for their service anymore and the new one too.

According to the follow up calls I got Verizon claims they were not notified until Dec 3rd that I wanted my number ported. On the 8th my number was successfully ported, but I wasn't told this was going on. Family tried reaching all day, but I hadn't cut my lines over yet, so there wasn't a phone plugged in to ring on the Vonage line. I received an email at the end of the day the transfer was complete. (I din't want to confuse older family members with the whole temp # thing, I kept 1 phone hooked into the ATA to make any calls that would cost us and used Verizon the rest of the time, since I had to pay anyway.)

Vonage can show a little more interest in customer care. I was never fully informed of what and when they were doing things. They are quick to blame others, yet don't step up themselves. I have sent off a few emails regarding a few problems that never got more than the initial auto response. Their Customer Service just plain ****. I have lasted on hold 30 minuted before I have to hang up because of personal business.
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