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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Big_Ben
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Joined: Jan 07, 2006
Posts: 2

PostPosted: Sat Jan 07, 2006 2:12 am    Post subject: Setting up multi-line for business, what do I need Reply with quote Back to top

Ok, I know very little about using/setting up multi-line phones and know even less about doing it with Vonage. Here is my situation though:

I manage an existing restaurant that does a decent amount of delivery business (between 3-10 incoming calls per hour). We have 4 phone lines, 2 for phone, 1 for fax & computer modem, 1 for credit card and student account card machines.

I am getting ready to open a second location for the owner and they will be starting from scratch. The second location will have cable internet and process CC's via software, so that eliminates the CC phone line. In the beginning it will do similar delivery business but should expand quite a bit in the future.

So....

What kind of set-up would I need with Vonage?

We only need 1 incoming phone number.
We need to be able to answer as many as 3 calls at a time with room to upgrade/expand later.
We need to be able to put them on hold, music is not necessary.
We need a dedicated fax line.
Our computer will be online constantly, not using much bandwidth though.


That is about it. I don't think we have the need of any type of PBX setup and I think Vonage would be the most cost efficient. Could someone suggest what type of Vonage connection and how many numbers I would need? Also, what about all of the hardware I would need to wire it up.

All connections will be in the same room in the restaurant. I will probably go with a multiline cordless with multiple handsets (any suggestions on specific equipment?) but I will go with corded phones if needed, not sure about the number of phones you can have per connection.
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kostakes
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Joined: Jan 09, 2006
Posts: 1

PostPosted: Mon Jan 09, 2006 4:16 pm    Post subject: Same problem Reply with quote Back to top

Hi, I got same problem. My client will be calling just to only one number, But all these calls must be spreaded over 4 lines. I have AT&T 974 model phones. Problem with networking in our office. By the way I'm owner of Travel Agency.

Will be glad to get any ideas.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Mon Jan 09, 2006 7:57 pm    Post subject: Reply with quote Back to top

I see you're not getting much action here in the way of answers. The problem that I see is that, like most businesses, you want multiple lines with just one telephone number. I don't think Vonage is set up for that. Generally they provide one number for each line. I think you need to call them and talk to an agent who understands their offerings in the commercial market.

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Steve Gray
Orlando, FL
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Big_Ben
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Joined: Jan 07, 2006
Posts: 2

PostPosted: Mon Jan 09, 2006 10:28 pm    Post subject: Reply with quote Back to top

With normal normal lines you just have each ling roll over to the next and with PBX systems it hunts for a new line. Not sure if Vonage offers either of these features.
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a-dhold
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 21, 2005
Posts: 109

PostPosted: Fri Jan 13, 2006 4:12 am    Post subject: Reply with quote Back to top

why not get 4 lines...all with different numbers...and publish 1 of the 4 numbers then go into you features part on the web and set-up the simu ring function to ring the other 3 phone numbers.
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sparky3000
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Joined: Jan 12, 2006
Posts: 6
Location: Pottstown,PA

PostPosted: Fri Jan 13, 2006 6:34 am    Post subject: multi line business system with rollover Reply with quote Back to top

I just did a multi line system with roll over between 3 of the 4 numbers on an existing PBX system. In the set up page of the Vonage Business Account you enable call hunt and then the call would automatically be transferred to another number when a busy signal is detected....I probably can answer any other questions you have. But I hope this is a start for you. I am in the beginning stages of recommending Vonage to all my customers.
Darren
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