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Poll

Has anybody else experienced a similar problem and was it resolved?
No.
75%
 75%  [ 6 ]
Yes.
25%
 25%  [ 2 ]
Resolved.
0%
 0%  [ 0 ]
Left Vonage.
0%
 0%  [ 0 ]
Total Votes : 8

Author Message
speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Fri Jan 06, 2006 1:23 pm    Post subject: Outgoing conversations garbled at 30 Kbps Reply with quote Back to top

1. Your location
Downingtown, PA

2. Your ISP name and type (cable, DSL, wireless etc)
ComCast, cable modem

3. Upload and download speeds
Varying wildly...
Currently from http://speedtest.vonage.com:
Download:
8.59 Mbps
Upload:
368 kbps

4. Modem make and model
SURFboard SB4100 Cable modem
D-Link Wireless DI-624

5. Type of Vonage adapter used ie RT31P2 or PAP2
LinkSys RTP300

6. Setup of Network ie Modem---->Vonage Adapter-->PC
Cable modem -> Vonage Adapter -> Wireless Router -> PC(s)

7. Issue you are experiencing ie dropped calls, choppy audio etc
I could hear people fine, but on a lot of calls, the other party could not hear me (either very choppy or not at all). So the problem is outgoing data.
Vonage lowered the package size to 20 kbps today, which allowed me - so far - to make calls, but the voice quality is worse than a mobile phone... I am about ready to throw in the towel.
I have six Uniden 5.8 GHz phones attached (cordless with one main phone).

8. DETAILED results from www.testyourvoip.com with a test call to Boston.

MOS Analysis From You TO Boston

Media Quality MOS 3.6 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 40.2%
Latency 0.00 0.0%
Packet Discards 0.85 59.8%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 2.5%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss

Jitter Min: 0 ms
Avg: 8 ms
Max: 52 ms

Signaling Quality Post-Dial Delay 47 ms
Call Setup Time 63 ms
Media Delay 157 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 76 ms
Call Setup Time 69 ms
Media Delay 109 ms
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Jan 06, 2006 1:29 pm    Post subject: Reply with quote Back to top

from you to boston
Packet Discards 0.85 59.8%

from boston to you
Packet Discards 0.04 7.0%

that explains your problem, particularly why outgoing is so bad. this is kind of hard to troubleshoot, but you can start by posting your signal values from your cable modem (accessible at http://192.168.100.1)
if those look ok, you're probably going to have to run some pingplotter.com tests for a while to try to pinpoint the problem. I'm leaving soon so here's a link to what your cable modem values should be.
http://www.broadbandreports.com/faq/5862

and if worst comes to worst or you really want to try to solve the problem quickly, try replacing that modem with an sb5100 or see if comcast will. a lot of people have had a lot of issues resolved simply by doing that. can't guarantee it will work though, and it does usually involve a good amount of money out of pocket, so not everyone wants to go for it. just make sure you can return it if you have to buy it.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Fri Jan 06, 2006 2:38 pm    Post subject: Cable Modem Values Reply with quote Back to top

Downstream Value
Frequency 723000000 Hz Locked
Signal to Noise Ratio 36 dB
Power Level 1 dBmV


Upstream Value
Channel ID 5
Frequency 31000000 Hz Ranged

Power Level 46 dBmV
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Jan 06, 2006 6:22 pm    Post subject: Reply with quote Back to top

those look good. besides trying a new cable modem, you can try pingplotter.com to trace a route and (hopefully) find the cause of your packet loss.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Fri Jan 06, 2006 8:56 pm    Post subject: Reply with quote Back to top

Okay, I have NO IDEA Smile what this means, but I am sure you guys do.
I went out today and got another modem from ComCast (they regrettably only had an RCA model, but I figured I would try it). It really hasn't changed anything...I am so bummed out and ready to give up. Tonight, I called ComCast to activate a DVR and the lady couldn't hear me AGAIN! Sad(((
I don't feel technical enough to resolve this.
Here is what Pingplotter pulled up:


Target Name: www.google.com
IP: 216.239.37.104
Date/Time: 1/6/2006 8:50:56 PM to 1/6/2006 8:53:11 PM

1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.0.1]
2 * * * * * * * * * * [-]
3 255 ms 225 ms 197 ms 433 ms 281 ms 232 ms 347 ms 280 ms 363 ms 241 ms ge-2-1-ur01.coatesville.pa.panjde.comcast.net [68.86.216.141]
4 223 ms 193 ms 166 ms 402 ms 249 ms 201 ms 316 ms 259 ms 659 ms 214 ms po80-ar01.coatesville.pa.panjde.comcast.net [68.86.209.69]
5 193 ms 163 ms 135 ms 371 ms 224 ms 171 ms 629 ms 233 ms 644 ms 184 ms po90-ar01.wallingford.pa.panjde.comcast.net [68.86.208.37]
6 167 ms 147 ms 271 ms 345 ms 193 ms 329 ms 599 ms 204 ms 605 ms 561 ms po90-ar01.401nbroadst.pa.panjde.comcast.net [68.86.208.29]
7 143 ms 568 ms 339 ms 316 ms 166 ms 299 ms * 554 ms 574 ms 536 ms [12.118.114.49]
8 346 ms 543 ms 220 ms 299 ms 135 ms 284 ms 546 ms 527 ms 546 ms 508 ms tbr2-p012301.phlpa.ip.att.net [12.123.137.66]
9 319 ms 510 ms 188 ms 269 ms 525 ms 254 ms 515 ms 500 ms 563 ms 477 ms tbr1-cl9.wswdc.ip.att.net [12.122.2.85]
10 288 ms 478 ms 161 ms 242 ms 497 ms 222 ms 533 ms 469 ms 537 ms 446 ms [12.122.82.221]
11 259 ms 463 ms 323 ms 225 ms 482 ms 207 ms 515 ms 452 ms 519 ms 451 ms po3-1.ashcr2.Ashburn.opentransit.net [193.251.248.33]
12 229 ms 431 ms 290 ms 193 ms 450 ms 366 ms 488 ms 425 ms 492 ms 436 ms po8-0.ashcr1.Ashburn.opentransit.net [193.251.243.229]
13 198 ms 411 ms 260 ms 417 ms 418 ms 329 ms 457 ms 394 ms 462 ms 405 ms google-us-peers.GW.opentransit.net [193.251.249.110]
14 N/A N/A 251 ms 398 ms 399 ms 301 ms N/A N/A 424 ms 426 ms [64.233.174.133]
15 353 ms * N/A N/A N/A 268 ms 415 ms 396 ms 416 ms * [72.14.232.98]
16 N/A N/A 197 ms N/A N/A N/A N/A N/A N/A 382 ms [216.239.48.110]
17 301 ms 300 ms 356 ms 316 ms 324 ms 298 ms 355 ms 339 ms 356 ms 355 ms [216.239.37.104]

Ping statistics for www.google.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 298ms, Maximum = 356ms, Average = 330ms
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Jan 06, 2006 9:49 pm    Post subject: Reply with quote Back to top

Im pretty sure thats only a DOCSIS 1.0 modem too
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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Fri Jan 06, 2006 11:38 pm    Post subject: Reply with quote Back to top

Well, I bought a Motorola SurfBoard SB5100 on eBay tonight - final try. Then I will definitely give up...!
Good night and a blessed weekend!
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Mr_Sorento
Vonage Forum Senior
Vonage Forum Senior


Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Sat Jan 07, 2006 10:27 am    Post subject: Reply with quote Back to top

Speli,

Everything you're describing and going through, I myself have gone through as well. Try searching for posts from me and you'll see. I had Vonage techs adjust a buffer on my router to help with things and since then, it's been better, however, now and then, I will call someone and it will be like I'm studdering. Completely unintelligible! However, if they call me back, I'm fine. Clear as a bell! Would someone please explain to me how my outbound audio sounds fine on a received call but not on a dialed call???!!! It's the same outbound audio. It's the same line (Comcast internet) and same packet loss on the line. I believe it's Vonage's routers and/or servers, but everyone else thinks it's packet loss and latency with Comcast. Anyone?????

_________________
Mr. Sorento Smile
ISP: Charter Cable - 30 Mbps Down / 4M Up

Cable Modem
---------|--> Linksys WRT54GL Firewall Router --> PC
-----------------------| --> Vonage V-Portal --> Phone line


Vonage customer since August 2005
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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Wed Jan 11, 2006 11:35 pm    Post subject: Reply with quote Back to top

Well, Motorola Surfboard SB5100 is in.
I can't figure out how to secure my cable going into it!
Does anybody else have that problem? It just won't grasp the threading. Is it okay to snip the pin a hair to see if that helps?

I ran the www.testyourvoip.com test again, and here are the outbound results:
3.8 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 47.9%
Latency 0.00 0.0%
Packet Discards 0.62 52.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 141 ms
Packet Discards 2.8%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss

Jitter Min: 0 ms
Avg: 11 ms
Max: 193 ms

Signaling Quality Post-Dial Delay 94 ms
Call Setup Time 110 ms
Media Delay 204 ms

Sounds a little better, but not much....
Any other ideas?

Thanks,
speli
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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Thu Jan 12, 2006 12:02 am    Post subject: Reply with quote Back to top

Wow, I am flying:


4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 68.1%
Latency 0.00 0.0%
Packet Discards 0.27 31.9%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 106 ms
Packet Discards 1.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 31 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 62 ms
Media Delay 140 ms
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