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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Poll

Has anybody else experienced a similar problem and was it resolved?
No.
75%
 75%  [ 6 ]
Yes.
25%
 25%  [ 2 ]
Resolved.
0%
 0%  [ 0 ]
Left Vonage.
0%
 0%  [ 0 ]
Total Votes : 8

Author Message
Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jan 12, 2006 1:16 pm    Post subject: Reply with quote Back to top

How is the quality now? Better I assume... Wink

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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Thu Jan 12, 2006 1:20 pm    Post subject: Reply with quote Back to top

Since I was only able to do this around 11:30 pm last night, I have not had a chance to test connections.
Will keep you all posted.
Elke
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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Sat Jan 21, 2006 9:08 am    Post subject: Reply with quote Back to top

Well, despite all I had hoped for...this is not working for me.
I was on a business trip to Germany and got to hear first hand what everyone has been complaining about when they call me.
I couldn't hear a word my husband was saying...well, words, but not sentences.
I am OFF Vonage. I have really had it. Can't resolve this when ComCast points at Vonage and Vonage points at ComCast.
Boo to all of them.
Hope you have better luck - this little adventure has cost me well beyond $400 so far.
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speli
Vonage Forum Associate
Vonage Forum Associate


Joined: Jan 06, 2006
Posts: 11

PostPosted: Sat Feb 04, 2006 8:09 pm    Post subject: There is hope! Reply with quote Back to top

Well, after reading about the early cancellation fee... Sad , I decided to try again.
I found a GREAT guy who was really helpful at Vonage. I spent half an hour on the phone with him troubleshooting.
He sent me to speakeasy.net (speedtest at bottom right) and had me use Pingplotter.
From everything he explained to me, it became painfully clear that the problem was on the ComCast side.
He told me to not mention Vonage next time I call them, but rather tell them about problems with my web cam and my son's online gaming, which would display similar problems.
I called Vonage only to have the guy tell me AGAIN that everything was fine with our line. I insisted on having a line trace run, and he told me that would be a $49.99 charge if they couldn't find anything. After I weighed the options, I told him to go ahead and schedule us.
Turns out the tech that came out told us the line was "screaming at him", i.e. it was set too high. In addition, the hookup in our basement was not done right (nobody from ComCast apparently ever did this, but rather our builder). He said it is critical to have the Internet line be at the very first connector coming into the house, rather than further down (we had all rooms cabled when we built).
We have not had performance problems with our phone since, even though they still need to fix the outside line.
So, I encourage all of you to call ComCast again!
Smile
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