Well, despite all I had hoped for...this is not working for me. I was on a business trip to Germany and got to hear first hand what everyone has been complaining about when they call me. I couldn't hear a word my husband was saying...well, words, but not sentences. I am OFF Vonage. I have really had it. Can't resolve this when ComCast points at Vonage and Vonage points at ComCast. Boo to all of them. Hope you have better luck - this little adventure has cost me well beyond $400 so far.
Well, after reading about the early cancellation fee... , I decided to try again. I found a GREAT guy who was really helpful at Vonage. I spent half an hour on the phone with him troubleshooting. He sent me to speakeasy.net (speedtest at bottom right) and had me use Pingplotter. From everything he explained to me, it became painfully clear that the problem was on the ComCast side. He told me to not mention Vonage next time I call them, but rather tell them about problems with my web cam and my son's online gaming, which would display similar problems. I called Vonage only to have the guy tell me AGAIN that everything was fine with our line. I insisted on having a line trace run, and he told me that would be a $49.99 charge if they couldn't find anything. After I weighed the options, I told him to go ahead and schedule us. Turns out the tech that came out told us the line was "screaming at him", i.e. it was set too high. In addition, the hookup in our basement was not done right (nobody from ComCast apparently ever did this, but rather our builder). He said it is critical to have the Internet line be at the very first connector coming into the house, rather than further down (we had all rooms cabled when we built). We have not had performance problems with our phone since, even though they still need to fix the outside line. So, I encourage all of you to call ComCast again!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New HorpDrype New Today 7 Yesterday 18 Total 63405 Who Is On Site Visitors 193 Members 0 Total 193
1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.50 Seconds and 483 Pages In The Last 60 Seconds The Vonage VoIP Forum
, I decided to try again. 
Members
New 
New Today 7
Yesterday 18
Total 63405
Who Is On Site
Visitors 193
Members 0
Total 193
+0.12