Customer Service Problem - Am I the Only One?

Posts: 1 · New Forum Member Joined: Oct 27, 2005 Posts: 1

I have had vonage for 3 + months. Have had very spotty service 3+ months. Everytime I call customer service, I wait AT LEAST 30 minutes on hold. Many times my call drops during disucssion.
Has anyone else had similar experiences with Vonage's customer service?

Posts: 81 · Vonage Forum Senior Joined: Jan 02, 2006 Posts: 81

yeah...yesterday I was on the phone for over an hour. They did resolve the problem...but when the guy was babbling on about things I can do to avoid it again...we got disconnected. I assumed if he still wanted to talk to me he would call back...he never did.

Posts: 83 · Posted: Fri Jan 06, 2006 11:46 am Post subject:

My first dropped call was while I was talking to customer service...phone had alot of static....

Posts: 215 · Vonage Forum Master Joined: Nov 24, 2004 Posts: 215

just moved from edison to holmdel NJ .. LOTS of problems

Posts: 39 · Vonage Forum Junior Joined: Dec 08, 2005 Posts: 39

I've had the same thing since September, I'm moving to Time Warner Digital phone service Monday!!

Posts: 143 · Vonage Forum Senior Joined: Dec 22, 2005 Posts: 143

We just moved and are having lots of issues.

Also the hold times are long beause we get many (many) calls during the day. Agents probably get about a 1.5 second rest in between call (and this is not exaggeration.) We think there is something wrong with our phone if we don't get a call for 10 seconds.

Even though you stayed on the line for an hour he still fixed your problem. Is this poor customer service?

I just like to know opinions.

I used to call tech support for things all the time, I just usually watched a sit com while on hold, and almost forget about the call lol.