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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
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mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
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Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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On Sep 30, 2016 at 00:37:45


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soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Thu Jan 05, 2006 7:14 pm    Post subject: Put a Fork in me. . . . Reply with quote Back to top

I'm done. . .can't take it any longer.

I've been with Vonage since October of 2003. The service has been very good (early adopters know what to expect) but they have grown to much too fast.

I began to have problems with my line about 2 months ago. Despite 12 calls (13 now), 6 emails (of which none has been answered. .ever) 2 TA's (Cisco and Linksys. .both TA's have the same problem on three different networks with three different providers). . they do not want to admit it is A Vonage PROBLEM.

They do not answer emails at all, waiting on hold over 15 minutes (minimum, EVERY TIME) is unacceptable for ANY company, and the complete lack of customer focus is just plain ignorant.

Only one way to handle corporate ignorance. . .

Hey Vonage. .keep ignoring your customers. ..we'll go away.


Can you hear me now?
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scerruti
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Feb 05, 2005
Posts: 1424
Location: Carlsbad, CA (finally)

PostPosted: Fri Jan 06, 2006 9:26 am    Post subject: Reply with quote Back to top

13 calls
6 emails
2 TAs

It seems to me that Vonage would rather spend the money to acquire 10 new customers knowing that they might lose one with technical problems rather than spend the same amount of money to keep the 1.

It gets back to the old saying, "The customer is not always right."

As long as Vonage is in this rapid growth mode, without any serious competition, and facing serious issues with regulatory agencies that going out of their way for a single customer might not be the best business move. The big key here is that the significant number of reviews that Vonage gets in the mainstream press are glowing or at a minimum positive. In addition they are incentivizing good word of mouth through the referral program thus counteracting the effects of the negative word of mouth.

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cid92
Vonage Forum Senior
Vonage Forum Senior


Joined: May 18, 2005
Posts: 76

PostPosted: Fri Jan 06, 2006 7:41 pm    Post subject: Reply with quote Back to top

Weren't you leaving Vonage like two weeks ago? Wink

15 minute hold times? Apparently you've never had to call companies like Dell and HP tech support. Try anything from 15 minutes to an hour on hold - every time.

**** that you are having problems. Some of these issues are also affecting the other Voip carriers so you might be better of sticking to POTS until the technology and CS issues are worked out to your liking.
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jdr30
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Joined: Nov 24, 2004
Posts: 215

PostPosted: Fri Jan 06, 2006 9:50 pm    Post subject: Reply with quote Back to top

If your having "problems with you line" like quality issues and such its not a Vonage problem it doesnt matter how much you have replaced.

what is your setup and what specifically are you experiencing?
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Talk4Cheap
Full Forum Member
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Joined: Oct 21, 2005
Posts: 60
Location: Tennessee

PostPosted: Fri Jan 06, 2006 9:54 pm    Post subject: Reply with quote Back to top

scerruti wrote:


It seems to me that Vonage would rather spend the money to acquire 10 new customers knowing that they might lose one with technical problems rather than spend the same amount of money to keep the 1.



That's pretty sad, but you're probably right. Alot of companies are getting this way it seems.
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soundsys4u
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Joined: Jul 25, 2005
Posts: 21

PostPosted: Sat Jan 07, 2006 11:10 am    Post subject: Reply with quote Back to top

The probblem is not my line. . .and I'm not wasting anymore time. . but thanks for playing. .

Can't afford to spend THIS much time on something that has worked for OVER TWO YEARS (quite well I might add) and, by some magic, stopped working when nothing ELSE has changed.

After 13 phone calls, 6 emails (still none of which has been answered) and two TA's, I'm done. I've wasted OVER SIX HOURS on this problem and since no one at Vonage wants to take responsibility and rectify the problem, that made my decision.

I will gladly pay the extra to get:
1. A company that answers their phones w/ reps I can understand
2. A company that has phones THAT WORK (since Vonages' OWN Voip Phones Don't work. . .blame the office move. .blame satan for all I care. . .I'm tired of excuses)
3. A company that allows me to complete a call and have the other party hear me. . consistently

If I wanted to say "can you hear me now" all the time, I would be on a Cellular Phone. .

And Now. . to top it all off. . .I don't have ANY dial tone at all on one of my lines. . .and I have NOT cancelled my account yet. . .sheeesh. . .

jdr30 wrote:
what is your setup and what specifically are you experiencing?
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Trowski
Vonage Forum MVM
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Jan 07, 2006 2:38 pm    Post subject: Reply with quote Back to top

Odd enough, I thought you did leave Vonage back on the 29th of December. Hmmmm...

I saw that when the dashboard was down you made 4 calls in 18 minutes. There goes the 15 minute wait times you talk about each and every time.

Viewing some of your posts, with your crappy attitude if I was a Vonage rep here I would not want to help you either on my own time.

Good great grand, you made your point over and over again. Good luck no matter where you go.

I understand that you are having problems, but a Vonage rep did ask what was going on and offered to help, but you blew him/her off with a snide remark. Maybe instead of being a rude blowhard you could have explained the problem. But no...

So you have had a great run with Vonage up until 2 months ago. Sorry it isn't working out, but do us all a favor now instead of ranting and raving again and again, just switch.

Don't let the door hit you where the good lord split you...aka you rear.

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Sat Jan 07, 2006 2:53 pm    Post subject: Reply with quote Back to top

Trowski wrote:
Odd enough, I thought you did leave Vonage back on the 29th of December. Hmmmm...

So you have had a great run with Vonage up until 2 months ago. Sorry it isn't working out, but do us all a favor now instead of ranting and raving again and again, just switch.

Don't let the door hit you where the good lord split you...aka you rear.


See, now theres another pefect example of someone just plain not paying attention. . .4 calls in 18 minutes. . .gee.. .now WHY IS THAT? ALL to the SAME NUMBER. . .Gee. . I wonder why THAT is. . .

Telecom experience should make you realize that in order to "leave Vonage". . I would have to have my number transfered BACK to another provider and it's going to take more than 8 Days (as I'm sure most here can attest to). . .although transfers are going more smoothly, they still take a while.

As for my "crappy attitude". . .yep. . sure do. . .I tend to have a crappy attitude with companies that don't provide customer service. Vonage cannot provide the level of service that we all EXPECT from ANY company that we choose to do business with due to their growth. . .hopefully, someone will read the posts I've made and use them to determine for themselves whether or not Vonage is "worth the risk" for them.

As for where the door can hit me. . .please. . walk behind me carefully. . .I tend to slam doors.

Twisted Evil
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Jan 07, 2006 3:04 pm    Post subject: Reply with quote Back to top

So you called 4 times in 18 minutes. Excessive if you ask me.

And yes, I do realize that ports can take awhile, but since I do not have ESP there was no way to tell that's what you are/were/ doing. So relax.

Again, still no explanation of what the issue is. But I guess that's not important of course.

And true, maybe someone will read your posts and take heed. But most people would see the history of the posts and just assume you are a wiseguy blowhard with a pissy attitude..But again that's just me.

Good luck to whereever you land. I feel for the CS reps there though.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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Takeda
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Joined: Dec 08, 2005
Posts: 39

PostPosted: Sat Jan 07, 2006 4:29 pm    Post subject: Reply with quote Back to top

Poor service is becoming the "norm" with Vonage!!
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