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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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bmetelsky
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 20, 2005
Posts: 39

PostPosted: Sat Jan 07, 2006 4:59 pm    Post subject: Reply with quote Back to top

I have had great experience with customer service. I have also read other posts where people have been helped via customer service. It is probably a small percentage that have problems overall - unfortunately, I think that more often then not the one's that do have problems post here. Because this is a relatively small forum I think that some could get the wrong impression based on seeing those problem posts.
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Takeda
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 08, 2005
Posts: 39

PostPosted: Sat Jan 07, 2006 5:22 pm    Post subject: Reply with quote Back to top

bmetelsky wrote:
I have had great experience with customer service. I have also read other posts where people have been helped via customer service. It is probably a small percentage that have problems overall - unfortunately, I think that more often then not the one's that do have problems post here. Because this is a relatively small forum I think that some could get the wrong impression based on seeing those problem posts.


I think it is the other way around. I have talked to several people that have had the same poor quality service that I have, and they
have not heard of this forum.
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Trinijoy
Vonage Forum Senior
Vonage Forum Senior


Joined: Dec 22, 2005
Posts: 143

PostPosted: Sat Jan 07, 2006 5:42 pm    Post subject: Reply with quote Back to top

Again this is NOT a Vonage bashing forum. Prasise it as you like but you are people here who ask for questions to tech support. With the posters issue, IM me and I will work with you to help it. There are 2500+ tickets in the the ticket Que getting to a ticket is very hard, I do an average of 300 a week, but the tickets keep adding it. It's very hard to keep up with them all.

Again IM me and I will work with you.
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sat Jan 07, 2006 5:59 pm    Post subject: Reply with quote Back to top

Wise words Trinijoy...

_________________
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cid92
Vonage Forum Senior
Vonage Forum Senior


Joined: May 18, 2005
Posts: 76

PostPosted: Sun Jan 08, 2006 1:37 am    Post subject: Reply with quote Back to top

Trowski wrote:
Wise words Trinijoy...


Yea, but they fall on deaf ears. Those that want to do nothing but complain, even if it is legit, would rather complain than get a solution.

My favorite comment from soundsys4u was paying more for a company that answers the phone with people he understands. Rich. Apparently he hasn't called the phone company in a while. I'd love to hear the wait time stories on that one. Plus the wonderful people over at the phone company and how well they help out.

Also NO phone company guarantees that your phones will work - can you imagine the lawsuits from the jerks on that promise? POTS lines can, and do, go down. Maybe not with the same frequency as Voip but they do go down.
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soundsys4u
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 25, 2005
Posts: 21

PostPosted: Sun Jan 08, 2006 10:53 am    Post subject: Reply with quote Back to top

cid92 wrote:
Trowski wrote:
Wise words Trinijoy...


Yea, but they fall on deaf ears. Those that want to do nothing but complain, even if it is legit, would rather complain than get a solution.

My favorite comment from soundsys4u was paying more for a company that answers the phone with people he understands. Rich. Apparently he hasn't called the phone company in a while. I'd love to hear the wait time stories on that one. Plus the wonderful people over at the phone company and how well they help out.

Also NO phone company guarantees that your phones will work - can you imagine the lawsuits from the jerks on that promise? POTS lines can, and do, go down. Maybe not with the same frequency as Voip but they do go down.


I think I have been EXTREMELY patient in attempting to get a solution. The fact that someone offered "here" is nice, however, I'm beyond that point. (Thus the title of this strings post.)

Actually, I have called the phone company lately. . usually several times a DAY since it is part of what I do for a LIVING. . . I can ALWAYS understand the representative, they NEVER disconnect me because their "having problems with THEIR phones" and I NEVER wait more than 3 1/2 minutes before talking to a person that addresses my problem and stays with the problem until it is addressed. (I never HAVE to call FOUR times in 18 minutes because I don't get DROPPED four times and am never FORCED to continually call back. . ."excessive". . I don't think so. . .trying to get someone to understand the problem is hardly "excessive")

As for a POTS line "going down", sure. . they go down. Every service in the world "goes down". It's how they handle the problem when it goes down that counts. (Can you say Web Server [dashboard]) .. . this is quite simply an economics problem, as someone was nice enough to point out before.

I'm ONE customer. . .Vonage has 1 million. .they don't care about losing one. . . .somewhere, somehow, someway. . .people will decide with their dollars. . .as I am in the process of doing. . .

Good day Twisted Evil
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Xzibit1326
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 30, 2005
Posts: 14

PostPosted: Sun Jan 08, 2006 11:04 am    Post subject: Reply with quote Back to top

Believe it or not, Vonage does care about loosing one customer. Vonage is in a constant growth stage and any bad publicity can put a hamper on that growth. They just recently got to the 1 millionth mark a few months ago, however in the grand aspect of things, this number is trivial compared to the potential market and the sheer amount of customers the bells have..

The problem with comparing traditional telephone companies customer support with Vonage is that the bells have been around for hundreds of years and have the customer support infastructure built out. They have the funding to have thounsands of people to man their telephones and have the equipment to maintain an active call with the customer. Vonage is in the process of doing this, they are pretty much trying to cram hundreds of years of experience with the bells into a few short years. All this while trying to maintain the customer base.

Vonage is in no position to slip up and piss off customers because you have the Cable companies with their competitive Voip service right on their heels and the Bells are studying the action of Vonage very closely.

Long story short, I'm sorry to hear of all the problems you've had and I acknowledge the patience you've had. Goo customer support is VERY hard to come by, and another poster brings up a good point. Call MS or another tech company and you will find the support will be the same, if not worse. You have a lot of reps in New Jersey that are VERY talented and VERY willing to put their all in it to get your problem solved. I'm sorry that it's come to this crossroad though and that you're leaving.

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Takeda
Vonage Forum Junior
Vonage Forum Junior


Joined: Dec 08, 2005
Posts: 39

PostPosted: Sun Jan 08, 2006 1:10 pm    Post subject: Reply with quote Back to top

The attitude of people like cid92, and Trowski is part of the reason Vonage is in the trouble it's in!!! However, I did have a good PM exchange with Trinijoy, and I believe he is sincere in trying to help people with poor service, including my own!!

I explained to Trinijoy the hours,and hours, I have spent runing speed tests, ping tests, etc. with Vonage customer support people,
trying to help find Vonage's poor service problem. After all of this, there has been no improvement, so tomorrow Time Warner will be coming to install their Voip service. After that is installed, I'll to a comparison of the service quality between Vonage & Time Warner.
I can say, I have neighbors, using the same cable network I'm on, and they have not had the poor service with Time Warner's Voip I've had since September with Vonage!!

I believe the word is already out about Vonage's poor service!!!
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Sun Jan 08, 2006 3:03 pm    Post subject: Reply with quote Back to top

Ummm, Takeda, where did you see anything about Vonage being in trouble? I sure as heck have not seen anything in the news recently about any form of trouble.

If anything, they are signing new partnerships, expanding markets and customers, upgrading systems etc. The E911 rollout has been a monumental initiative.

And FYI, how much is that bill from Time Warner?

_________________
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Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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blakadher
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Sun Jan 08, 2006 3:50 pm    Post subject: Reply with quote Back to top

Trowski wrote:
And FYI, how much is that bill from Time Warner?

I'm happy with my Vonage service so this is just a guess, but I'm thinking the price you pay for service becomes inconsequential to some degree when you can't use that service or when the quality is so poor as to make it virtually unusable.

It always amazes me how some people seem to take personal offense to things said about Vonage on these forums. I understand the human nature behind such a response so it shouldn't amaze me, but it still does. If someone is having issues with the service and you're not, it doesn't mean the person who's having issues hates you. And no one should have to pay for a service that they can't utilize to the extent that they believe they should.
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