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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Fax - Tivo - Alarms
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shri
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Joined: Jan 04, 2006
Posts: 2

PostPosted: Thu Jan 05, 2006 2:03 pm    Post subject: Problem with Addition fax line Reply with quote Back to top

Last Week I added a new fax line to my Phone. Initially I got the dial tone and when I tried to Fax all I got was a Busy Tone.

After that I do not get a dial tone nor I see the second phone line light blinking in my adaptor. Please help how I can resolve this issue.

Thanks

Shri
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jan 05, 2006 7:49 pm    Post subject: Reply with quote Back to top

I assume that you're using an adapter with two phone lines. Is this correct? Which one? Is the first line still working OK? What is your equipment lineup?

Try unplugging everything from the fax line port. Re-cycle your system (power off, power up in the correct order). If this gets a phone light on both lines, then plug a phone into the fax port and see if you can call out. If you don't get a light or can't call out, it's probably past time for a call to Vonage customer support.

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shri
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PostPosted: Fri Jan 06, 2006 10:10 am    Post subject: Reply with quote Back to top

Hi,
Thanks for the reply, I use Linksys adaptor and my phone line is working fine. I have a cable modem to Linksys router and then to linksys phone adaptor. I have tried rebooting all the system few time. It did not work and tried to call Vonage, after 65 min of waiting the line got disconnected.

Please let me know if you have other suggestion. I will try and reboot the system one more time to see it is working.

Thanks

Shri
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Steve48
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Posts: 4777

PostPosted: Fri Jan 06, 2006 6:25 pm    Post subject: Reply with quote Back to top

Just to confirm, both Vonage lines- voice and fax- are on the same adapter. Is this correct? Before recycling, did you unplug everything from the phone port servicing the fax line as I suggested? And you still don't have a phone light for the fax port?

If the answer to all questions is yes, the fact that the voice line is working pretty much eliminates your system setup as the culprit. The adapter could be bad, or it could be a problem with the Vonage system. Either way, I'm afraid you're going to have to stick it out and get through to customer support.

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