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Olgaboita Posted:
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On Feb 19, 2017 at 15:11:00

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On Feb 18, 2017 at 08:15:59

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royaljosh
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PostPosted: Thu Jan 05, 2006 11:38 am    Post subject: Slow Internet response and no audio from rt31p2 Reply with quote Back to top

I have had a problem with calls that have no audio and calls going directly to voicemail. I called Vonage 3 times with no help. My old configuration was Cable modem-USR Router(wireless)-RT31p2 router with Vonage. I was told by there techs to switch it to cable modem-vonage router(RT31p2)-usr router. I have a very very slow internet response from the linksys router, I go to the command prompt and ping common sites like, yahoo, google, and get half the packets lost that were sent. I connect the computer directly to the cable modem and do the same thing with no loss of packets and much faster response. Also the download from the web is very slow when you have it hooked to the linksys. I have looked at the site and not found this particular problem listed. My theory is that if the linksys has this much trouble with internet sites, that would relate to poor phone services because of packet loss. Just so you know I have roadrunner in Kansas City, Missouri and I conducted a test at the site that tests for internet phone and I scored a 4.0. I have changed the mtu to 1492 and that has not seemed to help. Changed the Qos settings and made http a priority and that did not help either. Can anyone help me I'm at wits end.
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royaljosh
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PostPosted: Thu Jan 05, 2006 11:53 am    Post subject: voip test results Reply with quote Back to top

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 93.0%
Latency 0.00 0.0%
Packet Discards 0.04 7.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 0.3%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 22 ms

Signaling Quality Post-Dial Delay 78 ms
Call Setup Time 94 ms
Media Delay 219 ms



boston to me
Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 121 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 7 ms
Max: 27 ms

Signaling Quality Post-Pickup Delay 121 ms
Call Setup Time 110 ms
Media Delay 153 ms
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reebok
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Joined: Oct 24, 2004
Posts: 3198
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PostPosted: Thu Jan 05, 2006 12:07 pm    Post subject: Reply with quote Back to top

sounds like you've probably changed some settings on the rt31p2 before and maybe recently with the network setup. I'd try a factory reset just for fun.
also, are any of your computers hardwired to the rt31p2 or do they all go through the other router?

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royaljosh
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PostPosted: Thu Jan 05, 2006 12:11 pm    Post subject: Reply with quote Back to top

Already done a factory reset, does not help the problem.
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reebok
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PostPosted: Thu Jan 05, 2006 12:17 pm    Post subject: Reply with quote Back to top

ok, do you have an answer to the question I asked?

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royaljosh
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PostPosted: Thu Jan 05, 2006 12:53 pm    Post subject: Reply with quote Back to top

I hard wired my laptop temporally to the rp31p2 just to get to the setup, but I found that there was very slow internet response. After i configured the router I was going to hook up the usr wireless router to one of the ports on the linksys and be done. But due to the slow internet and ping response I have not hooked the setup back up at all until I find out what the problem is.
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royaljosh
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PostPosted: Thu Jan 05, 2006 5:32 pm    Post subject: Reply with quote Back to top

Anyone any suggestions?
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Thu Jan 05, 2006 8:44 pm    Post subject: Reply with quote Back to top

If you go back to your original setup with the wireless router first and the Vonage router second, and plug your computer into the wireless, do you then get good internet connectivity?

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Steve Gray
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royaljosh
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PostPosted: Thu Jan 05, 2006 10:05 pm    Post subject: Reply with quote Back to top

I get good interenet speed with the wireless router first.
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Steve48
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PostPosted: Thu Jan 05, 2006 10:36 pm    Post subject: Reply with quote Back to top

royaljosh wrote:
I get good interenet speed with the wireless router first.


Given that, and given that you've tried a factory reset as suggested by Reebok, my guess is that the adapter is developing a problem. I'd get back with customer service, pass on this information, and try to get the problem elevated.

Reebok- Your opinion?

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Orlando, FL
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