Customer Service Wait times - very, very, very, very long

Posts: 1 · New Forum Member Joined: Jan 04, 2006 Posts: 1

Hi there, it's 7:12 p.m on the West Coast, and as of this moment I've been on hold for 85 minutes - almost an hour and a half - with Vonage Customer Service. I'm switching from the RT31P2 router to the WRT54G wireless router / PAP2 phone adapter combination, and apparently Vonage Customer Service needs to transfer the MAC ID of the router/adapter. I amazed that for a techology company, there isn't a simple way to do so online.

How long are the average customer hold times for phone customer service these days?

Posts: 18 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 18

If it's a newly purchased router: vonage-forum.com/ftopic10267.html" target="_blank">http://www.vonage-forum.com/ftopic10267.html

If not, ttyl.

Posts: 344 · Vonage Forum Evangelist Joined: Dec 04, 2005 Posts: 344

[quote="Matthewlee"]I amazed that for a techology company, there isn't a simple way to do so online.[quote]

There is. Vonage.com > Click on "Already Bought Your Box? Retail Activation" button on the right side of the page. Select Current Customer Login, enter your username and password, MAC address of the new device, and which line(s) to move over. Disconnect old device. Connect new device. Viola.