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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Hard Wiring - Installation
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thepotter
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Posts: 11

PostPosted: Wed Jan 04, 2006 10:19 am    Post subject: RCA 25415re3 25413re3 : can't intercom when connected Reply with quote Back to top

I have an "interesting" problem. I have some of the phones referenced in the subject: http://communications.rca.com/en-US/ModelList.html?Cat=Soho (click on the 2-4 line systems -- my direct link failed)

The phones communicate with each other over line-1. You can intercom between phones when you have two or more connected.

Oddly, the moment I connect them to my Vonage box, I lose the ability to intercom. Both phones still work, and the line use light lights up on the other phones when someone is using a line -- clearly they're communicating somewhat.

Soooo.... I'm not sure where to start or even what my question is. I'm a bit of a newb at phones. So my question -- where should I look for the problem? With the phone manufacturer or with Vonage? I'm guessing that there is some signal interfering with the phones' ability to communicate with each other over the intercom feature. If I'm on the right track -- what do I need to ask Vonage to do when I call? If I'm way off base -- set me straight.

And of course, any additional info I'll be happy to provide.
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mundy5
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Posts: 1179

PostPosted: Wed Jan 04, 2006 11:51 am    Post subject: Reply with quote Back to top

The manual for your phones say the following warning:

Quote:
VERY IMPORTANT: In order to achieve full system operation (i.e. intercom, page, etc.), Line 1 must be connected and must
be common to all phones connected to the system. Only other RCA 25413 , 25414, or 25415 or GE 29487 or 29488 models
are compatible for full system operation. Connecting phones other than the RCA 25413 , 25414, or 25415 or GE 29487 or
29488 to Line 1 may inhibit the intercom and paging operations.
For proper operation of intercom, page function, etc., DO NOT connect a DSL modem to Line 1.



The above quote is taken from page 5 of your owner's manual. So my question is as follows.

1. Exactly how are these phones connected to your Vonage device? Is one phone in line 1 and the other phone connected to line 2?

If this is the case, then you have not followed their warning that both phones must be connected to the same line 1 in order for intercom to work properly.

What you need to do is to connect both phones to line 1 via a splitter and then you will have intercom services. Or if you are hard wired, then you must make sure that both phones have line 1 connected to the same pair in the house along with line 1 from the Vonage unit.

If you have any questions, I'd love to help.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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thepotter
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Posts: 11

PostPosted: Wed Jan 04, 2006 12:22 pm    Post subject: Reply with quote Back to top

Thank you for helping me out -- I know you must have spent some time digging up that pdf manual.

I have both phones on line 1. I did a test at home before bringing them to my office. At home, I have regular phone service (Qwest). My test setup at home was like this:

wall jack -> single line cord -> splitter -> phones A and B with line 1 input.

The intercom worked.

I tried the exact same setup substituting the Vonage device for the wall jack -- no intercom. I also tried this with the phones in the wall jacks at the office -- I took them apart to ensure that they all had line 1 hooked up. Still, whenever I connect line 1 to the Vonage device, the intercom system stops functioning.

In a pinch, I could simply not use line 1 for telephone, but that is actually going to cause some serious problems in other ways (two people will share one receptionist and both want two lines).

Is there something I could put between the Vonage device and my phones' line 1? Something that sort of blocks it from sending whatever signal it is generating that is causing them to fail to intercom only when connected to the Vonage device?

BTW, I have the Linksys ATP300 device.
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thepotter
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Posts: 11

PostPosted: Wed Jan 04, 2006 12:31 pm    Post subject: Reply with quote Back to top

I should have stated my error message on the phone too.

When I'm connected to the Vonage device and I press the buttom to intercom the other phone, it says:

calling ... (02)
and then after about 4 or 5 seconds, says "no answer"
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mundy5
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PostPosted: Wed Jan 04, 2006 1:26 pm    Post subject: Reply with quote Back to top

I have taken a closer look at the manual and it seems to indicate that if all the phones are connected to the same line 1 and that they all have phone IDs, then it should work with intercom.

I have a few questions though.

1. At your home, how is the phone wiring? Is it in a star pattern, that is do all the phone jacks go back to one patch panel somewhere? Or is it connected in sequence with one jack connecting to the next jack in sequence? You can tell by looking at the jack. If it has 2 sets of the same colored pair, then it's sequential. How about if you bring your Vonage device home and try it out with it connected to your house wiring (of course, please temporarily disconnect your quest for the test).

2. Does dialing out work fine from either phone when connected to your Vonage device? Does all incoming calls work? That is, does it function like a regular phone line in your office with your Vonage device?

3. I am wondering if the Vonage device is unable to handle the signal coming from the phone for an intercom and thinks that it's not a phone call. I don't know the answer to this situation.

I am suprised that when you connect the phones to the wall jacks, that they do not work. Again, do they function properly in terms of dialing out and calling and talking as well as receiving phone calls when they are connected to the wall jack?

I would suggest calling Vonage to see if this is a known issue with your particular device.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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thepotter
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Posts: 11

PostPosted: Wed Jan 04, 2006 1:38 pm    Post subject: Reply with quote Back to top

1. I'm not sure what my home wiring is like -- I'll check on that. But, if the test setup using a splitter is like a star, then I've tried both with same results because the wall jacks here at the office are daisy chained.

2. Aside from the intercom problem, they work perfectly. Dial in and out on any line, voice mail notifaction works (you know, bepbepbep sound). Caller ID works. There is no lag and the sound quality is perfecrt. If phone A is being used, phone B reflects that fact on the line buttons. Everything is working perfectly except intercom. I'm considering walkie talkies as a solution. Wink
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mundy5
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PostPosted: Wed Jan 04, 2006 1:56 pm    Post subject: Reply with quote Back to top

If that is the case, that everything works except for the intercom, my suspicion is that there is an incompatibility with the signal coming from your phones when trying to intercom with each other that the Vonage device is unable to interpret correctly and thinks that you have just turned on the phone and not dialed a number and the dialtone turns into a fast busy.

I would call Vonage and ask them if there is something they can tweak in the voice portion of the TA but from my point of view, I think you are correct in that all the steps we could take have been exhausted.

I have read in other posts that the voltage from a regular land line is higher than the ones sent by the Vonage TAs but I cannot vouch for that since I do not have the specs.

Hope you can find a good resolution. Certainly walkie talkies are one way.

_________________
St. Louis, MO
Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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Steve48
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PostPosted: Wed Jan 04, 2006 7:21 pm    Post subject: Reply with quote Back to top

Thepotter,

I want to be sure of one thing. You've tested this with no home wiring involved- just the Vonage box, two of your phones, and the splitter. Is this correct? If not, you should try that.

If the above is correct, does the phone light on the Vonage box (RTP300, correct?) blink when you're trying to use the intercom? In normal operation with this phone, do you push the line 1 button when you're using the intercom?

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Steve Gray
Orlando, FL
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thepotter
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Posts: 11

PostPosted: Thu Jan 05, 2006 3:43 am    Post subject: Reply with quote Back to top

Steve48 wrote:

I want to be sure of one thing. You've tested this with no home wiring involved- just the Vonage box, two of your phones, and the splitter. Is this correct? If not, you should try that.


Yes, I did try this exact setup

Steve48 wrote:

If the above is correct, does the phone light on the Vonage box (RTP300, correct?) blink when you're trying to use the intercom? In normal operation with this phone, do you push the line 1 button when you're using the intercom?


In reverse order -- to intercom someone, I don't have to press a line button. There is a row of 16 buttons down the right side of the phone -- just press the button corresponding to the phone id, Now, of course the phone is going to be using a line and as it does everything on line 1, I have little doubt it opens line 1 when it tries to intercom. I can't recall if the line 1 light comes on, but even if not, it must open that line.

I do have an RTP300 based on the picture on vonage's website. Earlier I posted "ATP300" which I got by looking at the bottom of the device -- I'd been up all night so I may have misread it -- I'll check again at the office tomorrow.

As for the blinking light on the Vonage box, I didn't look for that -- I surmise that if I see a blinking light that means the the device thinks I'm trying to make a call to the outside world. I'll look at that tomorrow too.
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thepotter
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PostPosted: Thu Jan 05, 2006 3:53 am    Post subject: Reply with quote Back to top

mundy5 wrote:

I would call Vonage and ask them if there is something they can tweak in the voice portion of the TA but from my point of view, I think you are correct in that all the steps we could take have been exhausted.


I tried calling Vonage customer support. Was asked about having a PBX right off the bat -- which I don't but I was asked about 3 times anyway (I've read here that PBX is a dirty word with support). I received an answer which I completely don't understand.

The guy said it had to be with internet phone service being based on packet switching so it is different from the regular phone. I have a general understanding of how the net works, but it seems my phones have little to do with that. To the phones, the Vonage device should look like any old wall jack. The network side is where all the packet switching happens but that should be invisible to the phones -- if it wasn't my 15 y/o corded AT&T indestructable phone wouldn't work (and it does).
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