Router registration: unmatching MAC address.

Posts: 5 · New Forum Member Joined: Jan 03, 2006 Posts: 5

I have a problem subscribing RTP300.
Though I entered correct MAC address that I have, the Vonage website says it's not a valid MAC address.
As a result, I can't get any incoming call.

What should I do with this hardware problems?

Youngho

Posts: 18 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 18

Where'd you buy the RTP?

Posts: 5 · New Forum Member Joined: Jan 03, 2006 Posts: 5

I ordered Vonage service from Vonage website.
The router was delivered from the Vonage.

Posts: 18 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 18

You don't have to register it online if it was sent to you by the Vonage...

Posts: 5 · New Forum Member Joined: Jan 03, 2006 Posts: 5

Then is there any other reaon that I can't get any incoming call?

It seems that the setting is ok.
I see all the blue lights on the router.
And I can call to others.

Posts: 18 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 18

Are you having your number transferred to Vonage?

Posts: 5 · New Forum Member Joined: Jan 03, 2006 Posts: 5

Yes, I had an email that shows "Online LOA Completed" three days ago.
Should I wait more?

Posts: 18 · Vonage Forum Associate Joined: Dec 30, 2005 Posts: 18

Check your email.. There should be temporary virtual number listed somewhere.. Try dialing that.. It should ring right through.

Posts: 5 · New Forum Member Joined: Jan 03, 2006 Posts: 5

I just checked it out.
It seems like I should wait more using the virtual no.

Thank you. I really appreciate your response.

Posts: 476 · Posted: Tue Jan 03, 2006 10:29 pm Post subject:

You should receive 2 more emails regarding the transfer of your phone number. The first email will tell you that the transfer is scheduled for a specific day. The second email will tell you that the transfer occurred. Until then your phone number is still active on your old land line.