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Mr_Sorento
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Jan 03, 2006 4:43 pm    Post subject: RTP300 making "white noise" during call... Reply with quote Back to top

Today I received a call from my wife and while she was talking there was this annoying low-level "white noise" sound in the background. It was like it was a noisy line. In the past it's always been very clear. Her end (my voice) was crystal clear to her. Has anyone else noticed this and if so, what was your fix-action? Thanks.

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ColdGin
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Joined: Oct 03, 2005
Posts: 423

PostPosted: Tue Jan 03, 2006 7:59 pm    Post subject: Reply with quote Back to top

Hmmm...

my ex used to sound like white noise to me all the time, a constant, low grade annoying background noise... it gets easy to tune out after a while LOL

Did this problem occur ever again? a lot of possibiles for this one
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Talk4Cheap
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Joined: Oct 21, 2005
Posts: 60
Location: Tennessee

PostPosted: Tue Jan 03, 2006 9:04 pm    Post subject: Reply with quote Back to top

Ignore

lol
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blakadher
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Joined: Dec 23, 2005
Posts: 476
Location: Vancouver, WA

PostPosted: Tue Jan 03, 2006 10:39 pm    Post subject: Reply with quote Back to top

If the noise was only present on your end, is it possible that it was your phone? Low on batteries or something?
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Mr_Sorento
Vonage Forum Senior
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Joined: Sep 19, 2005
Posts: 122
Location: Illinois

PostPosted: Tue Jan 03, 2006 11:18 pm    Post subject: Reply with quote Back to top

Definitely not low batteries, however, I was wondering if it could be related with the 1.00.58 firmware. Everything with the latest release seems to very good and very solid, however, for some reason some calls sometimes don't seem as clear as others.

Has anyone else experienced this low-level noise in the background? I can't be the only one.....or CAN I????

ColdGin, is there anything the engineers can do to monitor a TA for quality of service? I don't mean QOS in the technical sense, but rather how well it's passing the voice packets?

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Basildane
Vonage Forum Junior
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Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Thu Jan 05, 2006 10:28 am    Post subject: Reply with quote Back to top

Yes, same problem here with the RPT300. I have read others having the same problem. There is a problem with the rtp300 and static.

For me, it happens on about 1 in 5 calls, starting on day one that I got my new rtp300.

It is not random static, it is a constant level background "white noise" on the call that does not fluctuate or go away.

Hanging up and redialing usually does not fix the problem for me. I just have to talk over the noise.
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staaver
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Joined: Nov 15, 2005
Posts: 49

PostPosted: Thu Jan 05, 2006 1:41 pm    Post subject: Reply with quote Back to top

I am having similar issues with the WRTP54G. However, even more often on an incoming call we cannot hear the caller at all. (Previously the incoming audio was taking a couple of seconds to "turn on", according to our callers).

Today I called my wife at home and she could hear me the first time. I tried again and this time got the staticy/white noise problem.

Any insight into what is happening here? Is it in my equipment or at the Vonage end?
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ColdGin
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Joined: Oct 03, 2005
Posts: 423

PostPosted: Thu Jan 05, 2006 1:43 pm    Post subject: Reply with quote Back to top

I could put the device on debug, this may show something interesting, it may show nothing at all though.also can try moving your line to the other phone port and see if the phone port went bad.
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Basildane
Vonage Forum Junior
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Joined: Nov 08, 2005
Posts: 38
Location: Maryland, USA

PostPosted: Thu Jan 05, 2006 1:46 pm    Post subject: Reply with quote Back to top

It is doubtful he has a bad port, as a whole bunch of people are having the same symptoms since they got RTP300's.

I'm curious, how do you get into that area of the setup if it is protected by a password?
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Thu Jan 05, 2006 2:03 pm    Post subject: Reply with quote Back to top

his being a tier II tech probably has something to do with it ;)

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