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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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tubs
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PostPosted: Tue Jan 03, 2006 11:01 am    Post subject: Sprint Cell call to Vonage line failing Reply with quote Back to top

Hi, my wife and I both have sprint cell lines and both phones are unable to connect to my wife's Vonage line. When calling, it rings once and then a voice says "this service is unavailable at this time." The voice sounds just like the sprint female voice used for sprint voicemail and the CS menu system.

Otherwise, we can call out on the Vonage line and receive calls from other people. But I fear sprint might not be the only one with this issue. Or maybe sprint is actively blocking these calls?

Has anyone else had issues like this? This is my wife's work line so it's really going to be a problem...

TIA Very Happy
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KDWycha
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Joined: Jan 19, 2005
Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Jan 03, 2006 11:32 am    Post subject: Reply with quote Back to top

People have had issues like this before. I have heard that you need to call customer service and try to get them to fix some sorta database and it should work after that. Im sure someone else that has had an issue like this could help you further.

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Kevin Wycha
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PhotoJim
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Location: Regina, SK, Canada

PostPosted: Tue Jan 03, 2006 12:14 pm    Post subject: Reply with quote Back to top

If you're in an area that doesn't require 10-digit dialing, try dialing 10 digits. Sometimes that will make the call connect.
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tubs
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PostPosted: Tue Jan 03, 2006 12:49 pm    Post subject: Reply with quote Back to top

Her sprint number is in the same area code as the Vonage line and mine is long distance. I tried 10 digit with and without the 1 with no luck. I've asked her to try calling my sprint line from the Vonage line. I'll report back with the results. We already called Vonage once about this last week and got the "we're having issues" repsonse...no mention of a database to be updated...
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trekologer
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PostPosted: Tue Jan 03, 2006 3:02 pm    Post subject: Re: Sprint Cell call to Vonage line failing Reply with quote Back to top

tubs wrote:
Hi, my wife and I both have sprint cell lines and both phones are unable to connect to my wife's Vonage line. When calling, it rings once and then a voice says "this service is unavailable at this time." The voice sounds just like the sprint female voice used for sprint voicemail and the CS menu system.

Otherwise, we can call out on the Vonage line and receive calls from other people. But I fear sprint might not be the only one with this issue. Or maybe sprint is actively blocking these calls?


If you are able to dial your Vonage phone from other non-Vonage phones but not the Sprint cell phones, then the issue is with Sprint and their call routing. Best step is to call Sprint and report the problem. Most likely they have a mis-configured switch somewhere.
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KDWycha
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Posts: 605
Location: Tampa, Florida USA (813)

PostPosted: Tue Jan 03, 2006 4:06 pm    Post subject: Re: Sprint Cell call to Vonage line failing Reply with quote Back to top

trekologer wrote:

If you are able to dial your Vonage phone from other non-Vonage phones but not the Sprint cell phones, then the issue is with Sprint and their call routing. Best step is to call Sprint and report the problem. Most likely they have a mis-configured switch somewhere.


That sounds right too. I think people were having trouble with Cingular/ATT and the spoke to their cellular carrier and they fixed the issue.

Im sure Vonage will blame Sprint and Sprint will blame Vonage though. People are just lazy and dont feel like doing their jobs these days Very Happy

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Kevin Wycha
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blutarsky
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PostPosted: Tue Jan 03, 2006 8:53 pm    Post subject: Reply with quote Back to top

not that it means much for you (different area codes, etc) but i just called my Vonage line from my sprint cell phone -- it worked fine. also tried to call sprint cell phone from my Vonage line and it, too, worked. this is in the 713 and 281 area codes...
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tubs
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PostPosted: Tue Jan 03, 2006 11:16 pm    Post subject: Reply with quote Back to top

blutarsky wrote:
not that it means much for you (different area codes, etc) but i just called my Vonage line from my sprint cell phone -- it worked fine. also tried to call sprint cell phone from my Vonage line and it, too, worked. this is in the 713 and 281 area codes...


I just tried my sprint phone (401) to the Vonage line (978) and it is still giving me the message.
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KDWycha
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Joined: Jan 19, 2005
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Location: Tampa, Florida USA (813)

PostPosted: Wed Jan 04, 2006 6:55 am    Post subject: Reply with quote Back to top

tubs wrote:
I just tried my sprint phone (401) to the Vonage line (978) and it is still giving me the message.


Sounds like you would have to dial 1-978-XXX-XXXX to get your Vonage line.

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Kevin Wycha
Vonage Subscriber Since: Jan 17, 2005
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Roadrunner TampaBay (10mb down/1mb up)
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Lykele
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PostPosted: Wed Jan 04, 2006 7:44 am    Post subject: Reply with quote Back to top

Do you have any friends with a Sprint cell? Have them call your Vonage phone number and see if that helps isolate where the problem is.
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